Talkdesk
TalkdeskExternal reviews
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Great product
What do you like best about the product?
The system works great when it actually works
What do you dislike about the product?
Sometimes they system disconnects from salesforce
What problems is the product solving and how is that benefiting you?
Reaching out to customers and easy to use
Good Tool for large business's
What do you like best about the product?
The software works great most of the time. It is a great experience. When I need to use it, It usually works. Between the app, callbar, salesforce and the website, there are always sync issues but after spending a lot of time trying to fix it with the support I think it is working great.
What do you dislike about the product?
Sync issues with Salesforce occasionally
What problems is the product solving and how is that benefiting you?
calling clients. Helps manage quality and allows mobility.
Recommendations to others considering the product:
It works great every time.
User friendly, efficient, awesome
What do you like best about the product?
I really enjoy how easy to digest this system is, you don't have to be a rocket scientist to know what is going on within your call queue.
What do you dislike about the product?
So far there are no dislikes, only complaint would be that the statuses experience delays at times and don't update accordingly.
What problems is the product solving and how is that benefiting you?
We are able to transfer calls, take calls, and stay in communication throughout the day between both of our offices even though one is over seas.
Effective Tool
What do you like best about the product?
I like how Talkdesk easily tracks my call activity in Salesforce and allows me to listen to calls months later.
What do you dislike about the product?
Sometimes connectivity to salesforce can be a little spotty.
What problems is the product solving and how is that benefiting you?
To track calls as an Account Manager and auto dial from Salesforce accounts.
Easy, efficient platform!
What do you like best about the product?
Talkdesk has really improved in the last 2 months! Very easy to use, and no technical issues!
What do you dislike about the product?
Talkdesk used to have login issues, but they have been improved.
What problems is the product solving and how is that benefiting you?
Retailer customer service and sales. Calls are able to be listened to and reviewed
Great for busy call centers!
What do you like best about the product?
I love the ability to re-listen to calls and customize the main page to my personal styles.
What do you dislike about the product?
Sometimes we forget that our high volume greeting is turned on. This is user error, however, it would be great to get a popup notification or sidebar that shows which greeting is in use for admins.
What problems is the product solving and how is that benefiting you?
We handle a lot of different calls and cases throughout the workday. One of the many benefits however it being able to listen to a call as many times as needed. We have a specific team who handles sensitive cases and need to thoroughly document their call, and this is a great help for our newer team members.
Recommendations to others considering the product:
Definitely give it a try and really play with the features!
Talkdesk is a reliable platform!
What do you like best about the product?
Talkdesk is user-friendly and allows our specialists to navigate the website easily and efficiently. Beyond that, Talkdesk is a great business tool as it allows us to monitor our service level-agreements and track busy days.
What do you dislike about the product?
One feature I wish Talkdesk had was a tool or report that would allow team leaders to identify who ended a phone conversation (the specialist or the end-user)
What problems is the product solving and how is that benefiting you?
We are solving ways to better staff our shifts in a way that can manage the incoming volume. We can see when throughout the day and which days of the week are the busiest to better prepare for the volume.
great work tool
What do you like best about the product?
I like the ease of handling fast actions. The attendance of my team has become more agile and helps to solve the cases. I deal day to day with their support, really helpful and with lots of skills.
What do you dislike about the product?
I would like the callbar to issue a stronger alert when the agent status changed or the internet connection dropped.
What problems is the product solving and how is that benefiting you?
I like admin privilege of managing statuses, I like that you can report on a team as a whole but also an agent. I can pinpoint production issues and work avoidance because of Talkdesk reporting.
Recommendations to others considering the product:
take some time to get to know the tool and all the benefits it has, especially on the side of an administrator. It's a really rich tool.
Great Service, A Must Use Tool
What do you like best about the product?
Talkdesk makes interacting with customers very easy and comprehensible. TD is an excellent, easy to use tool for helping my company provide top-of-the-line customer service! I think Talkdesk's support puts the company above and beyond competitors. When we having issues with TD, their service is quick to settle any issues at hand to minimialize any service interruptions.
What do you dislike about the product?
Not very often, but the when answering a call, the call immediately drops. Or I'll receive a automated message saying, "This call was answered by another agent." I didn't know calls were routed to more than one agent at a time, and this can sometimes negatively effect my pick-up rate.
What problems is the product solving and how is that benefiting you?
Because we are easy to contact through Talkdesk, using it makes solving customer's problems and answering their questions a breeze.
Talkdesk is truly an upgrade to any other system!
What do you like best about the product?
The user interface and suite of reporting you can use in collaboration with Salesforce. This is in the moment data that supports and powers our entire department. We can easily track and log calls without taking an additional step. There is no end to the user friendliness and convenience of Talkdesk.
What do you dislike about the product?
The only thing I would say could improve is outages or delays. Sometimes there are momentary calls that aren't able to be sent or received. Given our system is integrated into our CRM, this could have something to do with that. Typically, restarting fixes any issues and we're back up and running.
What problems is the product solving and how is that benefiting you?
Reporting on our calls and tracking trends is amazing. There are now no additional steps needed from a client call to logging it. Everything is instant, in the moment, with accurate data to collect and analyze reports and trends.
Recommendations to others considering the product:
Definitely try out Talkdesk - there are many easy ways to customize this system. For us, this change saved hours of our time every day.
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