Talkdesk

What do you like best about the product?

I use Talkdesk mainly for managing and organizing phone-based communication, and I like that it brings everything into one organized system. Features such as call history, call routing, voicemail, and reporting are really useful for keeping track of communications and follow-ups. This helps make sure important queries are followed up properly and reduces missed calls. The reporting features are especially helpful for understanding call activity, making it easier to manage a high volume of calls efficiently in my administrative role.

What do you dislike about the product?

One area that could be improved is the ease of managing and customizing call workflows, as setting up routing rules and reports can sometimes require technical assistance. I would also like more flexible options for organizing call records and adding notes or follow-up reminders after a call. Better integration with tools such as email, Microsoft Office, and student or administrative databases would be beneficial. A simpler interface for non-technical staff would also enhance the overall experience. Some call-routing settings, reports, and advanced features can take time to understand. More seamless integration with email and existing college administrative systems would make it easier to connect calls with student queries, document follow-ups, and other office activities. Better customization of reports would also be helpful for tracking daily communication and pending queries.

What problems is the product solving and how is that benefiting you?

I use Talkdesk to manage a high volume of calls, keeping communication organized and reducing missed calls. It helps track conversations, route calls efficiently, and saves time, improving response time and efficiency in handling student, faculty, and administrative queries.

What do you like best about the product?

Talkdesk accurately detects customer intent and sentiment for smarter routing and escalation. The setup was quick, making it easier to get started.

What do you dislike about the product?

This platform could improve on strengthening real-time knowledge retrieval to ensure responses always reflect the latest business information.

What problems is the product solving and how is that benefiting you?

I used Talkdesk to identify customer frustration, ensuring quicker resolutions by fixing disconnected business systems with AI workflow automation, and it accurately detects customer intent for smarter routing and escalation.

What do you like best about the product?

The no code/ modular studio to set up the IVR

What do you dislike about the product?

Sometimes there is a lot of manual work, because you cannot do bulk actions. Of some things there is no overview and you have to go into the record of each agent to see which queues they have for example.

What problems is the product solving and how is that benefiting you?

An easy to use contact suite for admins and agents

What do you like best about the product?

I like that Talkdesk can automatically summarize conversations and update customer records, which helps streamline post-call activity. The initial setup was quick, making it easy to get started with the platform.

What do you dislike about the product?

I think that Talkdesk could improve by offering more customizable AI personalities and conversation styles to match different brands.

What problems is the product solving and how is that benefiting you?

I automate post-call activities like summarizing, tagging, and CRM updates, preserving conversation context to eliminate customer info repetition during transfers.

What do you like best about the product?

I appreciate how Talkdesk offers 24/7 intelligent customer support without increasing staffing requirements and helps reduce customer frustration by detecting negative sentiment and escalating urgent cases quickly. The initial setup was smooth, making it easy for my team to get started.

What do you dislike about the product?

Increase proactive Customer engegment by predicting issue before customer contact support.

What problems is the product solving and how is that benefiting you?

I use Talkdesk to monitor live conversations and provide AI-driven recommendations to agents. It reduces customer frustration by detecting negative sentiment and escalating urgent cases quickly. It enables 24/7 intelligent support without increasing staffing and predicts issues before customers contact support, enhancing proactive engagement.

What do you like best about the product?

I like that it’s dependable, and I also appreciate how innovative it feels with the A.I. integration.

What do you dislike about the product?

The only thing I really dislike is the transfer option. If I call a peer for support and reach their voicemail, I have to go back to the customer before I can call another peer. If that happens more than once, it becomes embarrassing.

What problems is the product solving and how is that benefiting you?

The A.I. integration is nice. It helps me maintain a professional tone and figure out how to improve my wording for the next customer who has that same issue.

What do you like best about the product?

I really like how clear the site is, and I also appreciate the wide range of features available.

What do you dislike about the product?

However, I’ve run into quite a few issues, especially when it comes to hearing clients clearly or getting the sound configured properly.

What problems is the product solving and how is that benefiting you?

It’s great that the app is available on smartphones. Plus, you can see which colleagues are available, as well as all incoming calls and the ones you are handling. Being able to listen back to conversations is also very important in case we missed any details.

What do you like best about the product?

I like that Talkdesk is easy to use and its graphics are simple. It helps me to reach clients easily by phone. The initial setup was really easy.

What do you dislike about the product?

Sometimes we don't hear the clients immediately, which can be a bit of an issue.

What problems is the product solving and how is that benefiting you?

Talkdesk helps me reach clients easily by phone, although sometimes we don't hear clients immediately. It's easy to use, with simple graphics.

What do you like best about the product?

The easy access to view where all my team is and the status they are on. Also, being able to have chat and voice calls intergrated into the same platform.

What do you dislike about the product?

Really there isn't anything that I don't like I love having access to Live monitoring and call recording.

What problems is the product solving and how is that benefiting you?

Having access to chat transcripts as well as call recordings to go back and coach or listen to a call that a member may have deemed bad service.

What do you like best about the product?

I like how Talkdesk proactively contacts customers with personalized reminders, updates, or appointment confirmations. It minimizes after-call administrative work by automatically documenting conversations and updating records. I appreciate the seamless integration with CRM and business applications for faster issue resolution. The initial setup was instant, which was impressive. I would definitely recommend Talkdesk.

What do you dislike about the product?

I think Talkdesk could improve the integration with niche industry applications and legacy enterprise systems.

What problems is the product solving and how is that benefiting you?

Talkdesk helps me proactively contact customers, minimize after-call administrative work, and seamlessly integrate with CRM for faster issue resolution.