Talkdesk
TalkdeskExternal reviews
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Great Phone Service Provider
What do you like best about the product?
I like that TalkDesk integrates with our Help Desk provider, but also offers a standalone browser version in the event that our help desk goes down, calls can still be received. This was one of the main reasons why we switched to TalkDesk.
What do you dislike about the product?
Calls seem to drop more often than they should seem to, but this could possibly be a connection issue and not the fault of TalkDesk.
What problems is the product solving and how is that benefiting you?
TalkDesk allows us to run our phones on a central number even though all of our agents are remote. This has offered a huge benefit for our agents who are traveling.
Quick, Clear, Productive
What do you like best about the product?
I've been in sales for many years, and small conveniences can make work that much more productive. Talkdesk makes me more productive with its ease of use and clear calls. We've integrated Talkdesk with our CRM and the dialing feature accelerates how many calls I can make and the call is captured for later reference. The interface is intuitive. The data presented in the reporting section means that I can clearly see my activity both in the numbers of calls and their length.
What do you dislike about the product?
We have webinars where prospective clients call in. Upon occasion, my status will say "After Call Work" and I have to manually change that to "Available". I think it should automatically be reset to "Available" right after a call.
What problems is the product solving and how is that benefiting you?
Personal goal setting is needed by each sales person. Talkdesk makes that easy. I don't know if this feature just isn't turned on in our system, but it would be helpful to see my weekly and monthly trends on time per call and number of calls. This would help me understand whether I am as productive as I can be. That being said, on a daily basis the reporting feature keeps me on track to attaining my daily goals.
Recommendations to others considering the product:
It's an excellent product for small companies to grow with and to keep as they mature.
Great Service
What do you like best about the product?
I like the ability to look at reporting stats easily and be able to monitor calls easily. We also use Slack and it has an integration with Slack to help "coach." I think that Talkdesk is overall a good product to use in a company that has a small-medium call center size, especially in the start-up world as it is easy to use, but as the company grows I do not know if TalkDesk would be able to fulfill every need.
What do you dislike about the product?
Sometimes (not all the times), it cuts out. That really is the only issue that I have experienced. I know others in the company that have wanted to be able to export data easier and maybe "create" your own stats based upon ring ground or teams.
What problems is the product solving and how is that benefiting you?
Our call center uses it. It is very easy to use for individuals that do not have a lot of call center experience and for the start-up as a whole.
Recommendations to others considering the product:
The user support is always available and does not seem like a hassle to use, which is very important for a company in general, but especially a start-up that uses the service for Sales, Customer Service, etc. It is a tool that is very dynamic and I believe that TalkDesk is headed in the right direction. I really like the Chrome Extension/Toolbar you can have, but tat is mostly because I do not have calls in my department always coming in.
Works Well Enough
What do you like best about the product?
The system is easy to use, and a great option for large corporations to use for their customer/consumer services.
What do you dislike about the product?
Calls seem to drop every so often, and at random. It can be a little sluggish.
What problems is the product solving and how is that benefiting you?
I am helping the consumers of my company resolve their tech problems.
Great for phone orders!! Simple and easy to use! :)
What do you like best about the product?
I like the flexibility Talkdesk offers! If I'm at my desk then I can join a call on my desktop/laptop setup, and if I need to multitask during the call I can get on the mobile app, turn my audio and video on/off as I'm commenting or just listening, and get stuff done while I'm networking at the same time. Awesome!
Also, when you place phone orders it is simple to use for you and the customer. For instance: when placing a phone order instead of asking to for credit card number you would ask them to dial it for security purposes; makes the customer feel confident and secure about their information.
Also, when you place phone orders it is simple to use for you and the customer. For instance: when placing a phone order instead of asking to for credit card number you would ask them to dial it for security purposes; makes the customer feel confident and secure about their information.
What do you dislike about the product?
So far I have nothing to complain about!
What problems is the product solving and how is that benefiting you?
Real-time interaction with real people, and while face-to-face would be preferable, this is great when you're in different states (or countries!) and need to make sure things are clear. Text alone just doesn't do the job nearly as well.
Talk Desk and their support is great
What do you like best about the product?
Features and functionality is improving really fast, we are glad to be part of the development for TD.
I deal day to day with their support, really helpful and with lots of skills.
I deal day to day with their support, really helpful and with lots of skills.
What do you dislike about the product?
Some features that we request might take longer than we thought to be real.
What problems is the product solving and how is that benefiting you?
Communication quality at its best, new flows coming up now is wonderful, setup and administration since the beginning of time went really well.
Recommendations to others considering the product:
Support availability +10
New Flows are a great addition!
New Flows are a great addition!
Talkdesk usage
What do you like best about the product?
Good experience overall. Easy to use software, easy to install and reliable. You can’t go more simple than this.
What do you dislike about the product?
Nothing indeed. Maybe it could be improved by allowing text to voice speech in other languages.
What problems is the product solving and how is that benefiting you?
Contact center for a startup business with 2 agents.
Highly recommend - Talkdesk is user-friendly
What do you like best about the product?
Simple design and easy to use. The design is fantastic.
I would recommend Talkdesk, particularly for medium-large teams.
The Reporting function gives a thorough oversight of all the data necessary to drive better KPIs.
I would recommend Talkdesk, particularly for medium-large teams.
The Reporting function gives a thorough oversight of all the data necessary to drive better KPIs.
What do you dislike about the product?
I honestly don't have any negative feedback at this point in time. However I have to write something here in order to submit the review — sorry for the lack of detail!
What problems is the product solving and how is that benefiting you?
The data pooled from Talkdesk has enabled us to identify our FAQs, and in turn enabled us to improve our Product to be more user-friendly; in turn creating a lower contact rate.
We can see our highest performing times of day, and the times that need improving.
This is the same for our agents — we are able to do Quality controls on current and previous calls; meaning we can provide the appropriate training when necessary with specific employees.
We can see our highest performing times of day, and the times that need improving.
This is the same for our agents — we are able to do Quality controls on current and previous calls; meaning we can provide the appropriate training when necessary with specific employees.
Talkdesk - A must have tool for all customer service centre
What do you like best about the product?
We've been with Talkdesk for about 4 years now and in that time they've grown extensively. Each year, their platform gets better and better and provides agents and managers with better tools in order to analyse the statistics of both the department and an individual agent. They're a very innovative and collaborative company that listens to the feedback we provide them. As previously mentioned, there are releases fairly often for improvements. The software is also extremely reliable and offers a good help desk service in case of need. Additionally, I find the user interface to be very user-friendly. We must say that we also love their Google Chrome extension.
What do you dislike about the product?
There has been a couple of issues in the past in which integrations with Zendesk is lacks a bit of reliability. We had cases where there were some dropped calls from time to time and then tagging these dropped calls as missed. Basically, these issues were a bit of an issue when reporting our team's performance. We were having trouble understanding where all these dropped calls were coming from. In their defence, I must say that this issue has been much more reliable over the past year.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to answer our customer's numerous requests. I love the reporting tool and the interface that I can share with the team. It makes it easier to explain to them our business needs when we can show them proper statistics. The tool is also very user-friendly and we can integrate a new agent to the tool fairly quickly. Finally, the fact that it is cloud-base doesnt require any download or installs. We find this very helpful for us as we have many agents login in from various workplaces.
Recommendations to others considering the product:
Definitely a must for any company looking for a software to handle their customer's inquiries. Talkdesk is by far one of the top contenders out there and will meet all of your needs.
Talkdesk is very user friendly!
What do you like best about the product?
I love how simple Talkdesk is to navigate. I also enjoy the simple reporting it provides and customer service has always been fast to respond when in need!
What do you dislike about the product?
I do love the simple reporting, but I would like some more detailed reporting as well.
What problems is the product solving and how is that benefiting you?
I love the admin privilege of managing statuses, I like that you can report on a team as a whole but also an agent basis. I can pinpoint production issues and work avoidance because of Talkdesk reporting.
Recommendations to others considering the product:
This is a very easy and simple to use tool. I recommend simply for the ease of use, I've encountered no bugs in my 3 years of use, you get basic but good reporting.
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