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Talkdesk

Talkdesk | 1

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External reviews

2,373 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Food & Beverages

talkdesk review

  • March 09, 2018
  • Review provided by G2

What do you like best about the product?
I liked that it integrated into salesforce and connected to our wireless headsets.
What do you dislike about the product?
The call monitoring was just awful. It froze all the time and was bad for managers. I wouldn't recommend.
What problems is the product solving and how is that benefiting you?
generating more sales
Recommendations to others considering the product:
no

    Design

Easy to use

  • March 07, 2018
  • Review provided by G2

What do you like best about the product?
I like the fact that this platform is really easy to use and doesn't need any training.
What do you dislike about the product?
Sometimes it is laggy and is slow to sign in.
What problems is the product solving and how is that benefiting you?
We use it to communicate with clients and benefits are there that it is multi-use.

    Legal Services

Simple, Reliable

  • February 02, 2018
  • Review verified by G2

What do you like best about the product?
Talkdesk has been a good solution for us when it comes to up-time.
What do you dislike about the product?
We no longer use TalkDesk. Customer service and support concerns.
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
If you have a call center or sales environment which requires team work or the move of calls between users. Think twice before using Talkdesk or any soft phone system

    Restaurants

Good for SMB's

  • January 31, 2018
  • Review provided by G2

What do you like best about the product?
It's lightweight and integrates very nicely with just about every CS application you could think of. Also, it's version of the app store is fairly robust and provides a lot of extensibility in a modular fashion which can help an organization build a tool that best meets their specific needs.
What do you dislike about the product?
Its native reporting capabilities are limited in terms of both ad hoc and real time reports. Common call center features like skills based routing and configuring after call wrap up time are not available. We have had some issues with application responsiveness and call quality during critical business hours. Lastly, it's very difficult to find specific call recordings.
What problems is the product solving and how is that benefiting you?
An easy to implement VOIP solution that plugs into the rest of our CS systems.
Recommendations to others considering the product:
Make sure you know what your reporting requirements are so that you can confirm Talkdesk will be able to deliver.

    Internet

Talkdesk calls

  • January 24, 2018
  • Review verified by G2

What do you like best about the product?
It is SO easy to use and understand. Easy to open on your computer and use for any calls you need. It tracks voicemails and calls and the reporting is easy to understand also. It is easy to listen to voicemails and see who called you back which is important for sales and to follow up with missed calls. It also looks nice and easy to use without being distracting.
What do you dislike about the product?
When making calls to other countries, there is a lag and it makes the calls awkward when you are talking over the other person. Sometimes this happens on normal calls as well but you can restart the app or your computer and it is usually fixed. We log calls as well and the about of calls we do is the main metric to track our success and sometimes it does not log but that is easily fixed when restarting the app. I do wish the dial tone was customizable or different because it does get old after awhile.
What problems is the product solving and how is that benefiting you?
Easy to call any number and log the calls. Our operations managers are very knowledgeable about Talkdesk and can solve most things. I go to them with any questions i have.

    Consumer Services

Good features and functionality, but has had some down time in the last six months

  • January 19, 2018
  • Review verified by G2

What do you like best about the product?
Fairly intuitive and easy to use. Syncs up well with other products. Simple to get up to speed.
What do you dislike about the product?
Had some downtime issues earlier and the year and should have been more generous on makegoods associated with it. Would like an included SLA, but that is much more costly, otherwise you get nothing.
What problems is the product solving and how is that benefiting you?
Provide inbound call support and tracking for customers placing orders.

    Information Technology and Services

Similar to most other softphones

  • January 17, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use, full of features and easy to configure
What do you dislike about the product?
cost with the subscription model can be high
What problems is the product solving and how is that benefiting you?
Looking for cloud and maintenance free solution for Customer care

    Building Materials

Super Buggy and Useless

  • January 11, 2018
  • Review verified by G2

What do you like best about the product?
Nothing, this platform is terrible for call management.
What do you dislike about the product?
Calls are constantly dropping and if you are lucky to get a call the callers are often unable to hear you when you answer. There are also weird things were calls won't be able to be placed on hold and you have to use the mute button instead and phantom hold music will play after a call is finished.
What problems is the product solving and how is that benefiting you?
None, this platform has been terrible for providing online tech support.
Recommendations to others considering the product:
It would be helpful if there was better call quality and control. There is no easy way to report tech issues to support which makes it difficult to get any answers. I would recommend trying another service as Talkdesk is not worth the money in any way.

    Information Technology and Services

Great Quality Transparent Functionality

  • January 03, 2018
  • Review verified by G2

What do you like best about the product?
The call quality is impressive and the ability to navigate its different functions (status, casing, etc.).
What do you dislike about the product?
It can seem like a lot to ask if you are having sales or support specialists set up their own Talkdesk. Plugin dependency + desktop app.
What problems is the product solving and how is that benefiting you?
We originally chose Talkdesk because of poor Zendesk talk functionality. This has provided a more consistent experience.
Recommendations to others considering the product:
If you are looking for a much better alternative to Zendesk talk or a simple softphone solution, this is it!

    Human Resources

Good phone system with room for improvement

  • December 27, 2017
  • Review provided by G2

What do you like best about the product?
Calls on the soft phone are typically clear and the connection is solid as long as internet is reliable
What do you dislike about the product?
Problems with in call dialing (dialing extensions, dial by name directory)
Does not connect to third party devices, cell phones.
What problems is the product solving and how is that benefiting you?
Doesn't rely on a landline. Can use from anywhere with internet connection.

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