Talkdesk
TalkdeskExternal reviews
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Reliable Service
What do you like best about the product?
TalkDesk has been an awesome platform for our company to make calls. A bonus for us is that TalkDesk provides recordings of each call made. It's user friendly and a plus for our company. We are able to monitor employees call times and productivity. It's easy to change the ring groups and to buy different numbers for each month. I definitely recommend using TalkDesk.
What do you dislike about the product?
The only thing I would suggest is making the audio available a little quicker. Longer calls tend to take a little longer to upload before we can download the actual file on our end.
What problems is the product solving and how is that benefiting you?
We are able to monitor productivity and make sure employees are on the phone. I can see in real time when an employee is making a phone call and when they are not.
The best!
What do you like best about the product?
That it integrates with my day to day job. Call quality is amazing and just makes my job easy
What do you dislike about the product?
Sometimes i need to restart it when it gets funky but thata a norm with technology.
What problems is the product solving and how is that benefiting you?
I use it to interact with my clients to help them out with whatever they need.
Worth Every Second!
What do you like best about the product?
Talkdesk provides great and accurate reporting to suite what's best for company needs. It helps with identifying trends to allow us to address any issues and concentrate on effective calls! Another feature I like with Talkdesk is it ability to pull the reports out onto an Microsoft Excel Sheet and other various downloadable options! It is definitely user friendly and visually better.
What do you dislike about the product?
There are several apps Talkdesk is compatible with, however it would be nice to have some of the features these apps provide embedded into Talkdesk. Being a call center some timing alerts will help with urgency and efficiency with our agents. One of the features will be a screenshot recording of the calls taken. This is a great way for us to get a full perspective of the call.
What problems is the product solving and how is that benefiting you?
A few of the benefits we have realized with Talkdesk is the ability to narrow down type of call based on queue. This helps identify trends that we can resolve or address to help increase for business sales, or reduce for customer issues. We are also able to set ideal expectations for our agents in knowing how fast a call can be answered and the duration of any type of call.
Talkdesk Platform
What do you like best about the product?
I like the ease of answering phone calls as well as the ease of using multiple lines to call out from. I also recently had an idea for a feature they could improve - and while we're still in the process of determining whether or not it can be implemented, they took my suggestion, had me send more info and screenshots on exactly how I'd like to see the feature introduced, and made sure the product development team received it. I like how they actually listened!
What do you dislike about the product?
Occasionally (very rare occasions) Talkdesk will flag a call as coming in from one number but it's really a different number. Not frequently, though. We've had very little downtime, but there has been some.
What problems is the product solving and how is that benefiting you?
Talkdesk syncs up well with Salesforce Desk and makes tickets in Desk quickly most times, so information only has to be entered once!
Recommendations to others considering the product:
While I am a user and was not involved in the decision to go with Talkdesk, I would say be sure to compare the integrations with apps and services you use (in our case, integration with Salesforce was a must, for example).
Great service better than landline
What do you like best about the product?
Easy to use and to transfer calls, call recording, and team views.
What do you dislike about the product?
The lag has gotten better but still needs work.
What problems is the product solving and how is that benefiting you?
Reduces the use of landline and IP phones. Cost saving on hardware by not buying physical phones and an online based system.
Recommendations to others considering the product:
Great service get rid of the IP phones and landlines
Great!
What do you like best about the product?
I love the simplicity of TalkDesk. It is extremely easy to use.
What do you dislike about the product?
I don’t like how you can’t see which agent receives the inbound call first.
What problems is the product solving and how is that benefiting you?
It provides simplicity.
Great Service for Small/Big Businesses
What do you like best about the product?
Easy to use, beginner friendly, well organized. When an issue occurs, we receive immediate assistance
What do you dislike about the product?
Users since 2010, we have experienced some minor issues, but they were rectified shortly after.
What problems is the product solving and how is that benefiting you?
Talkdesk helps our team to keep up with statistics, assignment of tasks, communicating efficiently and directly with our customers.
Recommendations to others considering the product:
use it!
TalkDesk review.
What do you like best about the product?
TalkDesk is a great product for organizing a team with several products that need customer service. You can set up the system by phone number and designate agents to certain calls. I love the reporting features to track my teams daily numbers.
What do you dislike about the product?
Calls are sometimes dropped. If assigned to a user that isn't online, the call goes directly as missed. This has affected our missed within business hours numbers if a certain user continually calls a business number.
What problems is the product solving and how is that benefiting you?
I manage an outsourced team that is 12 hours difference. TD reporting features help me manage Service Level by missed calls, answered and abandoned by hour at any time.
Recommendations to others considering the product:
Great basic set up for a phone service to manage a team and provide business insights.
Amazing customer service and easy to use
What do you like best about the product?
very easy to use platform and customer service is very responsive in any issues that come up. I like the easy to use search tool , where i can easily find the call. I also like the feature where you can listen in to monitor calls , this is good when there is a new employee and you can have them monitor calls to get a better understanding of the job. Also the feature of recording calls is good when a customer calls to compliment.
What do you dislike about the product?
sometimes the widget is hard to open and takes multiple tries. I would like to have a direct link that would open the widget directly than going through multiple links.
What problems is the product solving and how is that benefiting you?
call routing , I can see exactly why somebody is calling in so i can better assist them. We also have a record of when people call in to give feedback.
Recommendations to others considering the product:
Talk desk is a really easy to use platform. I think that it will make agents better positioned to assist callers via their features that show where the customer is calling in from.
RE: Talkdesk improving services one step at a time
What do you like best about the product?
the functionality and improving response time for queries with our team
What do you dislike about the product?
when the server crashes it can be troublesome to find the right solution to the problem right away.
the major downside but I have seen improvements in the last couple of years is definitely the crashes and bugs that we seem to encounter from time to time. I will say that the solution of contact straight away from our talkdesk representative has definitely helped us in the longrun.
the major downside but I have seen improvements in the last couple of years is definitely the crashes and bugs that we seem to encounter from time to time. I will say that the solution of contact straight away from our talkdesk representative has definitely helped us in the longrun.
What problems is the product solving and how is that benefiting you?
key duplication
locksmith services
we have realized the easy functionality of being bale to transfer customers as we as have customer on lines to other representatives so that we are able to troubleshoot problems.
We have been able to work in a corporate environment where more than one of our clients is able to be on the same line as many of our representatives so that we are able to troubleshoot problems as a team to truly find the best solution to try and solve many of these problems together and to stop us encountering them in the future.
locksmith services
we have realized the easy functionality of being bale to transfer customers as we as have customer on lines to other representatives so that we are able to troubleshoot problems.
We have been able to work in a corporate environment where more than one of our clients is able to be on the same line as many of our representatives so that we are able to troubleshoot problems as a team to truly find the best solution to try and solve many of these problems together and to stop us encountering them in the future.
Recommendations to others considering the product:
to be fully versed in the product before tackling the use of it.
my biggest recommendation for the client database that are going to purchase talk is definitely to go for the bigger package where you are able to keep record of recording calls from incoming clients. This helps in the longrun and can truly solve a solution where a customer believes they may have been misquoted.
my biggest recommendation for the client database that are going to purchase talk is definitely to go for the bigger package where you are able to keep record of recording calls from incoming clients. This helps in the longrun and can truly solve a solution where a customer believes they may have been misquoted.
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