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A helping hand for any support team
What do you like best about the product?
I most appreciate Talkdesk's Caller ID, call history (which logs both incoming and outgoing calls), call length (which may be used to establish an average handling time), and online user count (and status). The ability to assess the current level of service and alter the schedule accordingly is fantastic. Furthermore, I like that I can examine caller IDs for incoming calls.
What do you dislike about the product?
I dislike that you are automatically signed in as soon as you launch Talkdesk. If a call is queued, it will be routed to you, regardless of whether you are prepared for it or simply reviewing your team's availability settings.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of being able to seamlessly receive and make calls, as well as logging and linking those calls to Salesforce for audit purposes. This benefits you by saving enormous time typically spent on manual call recording processes.
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Talkdesk: So far, the system has satisfied my requirements.
What do you like best about the product?
The best thing about Talkdesk is that it does not require any particular technology or software and can be used by managers and staff with minimal extra effort. It is also a very sophisticated system for managing customer care requests. Another great thing about Talkdesk is that it uses AWS to host the service, so you can be confident that the underlying infrastructure is secure. We have not encountered any platform-specific issues after using Talkdesk for months now. Additionally, call transfer to internal extensions and external numbers is easy and seamless. As soon as you have a good pair of headphones, you will be prepared for incoming calls! Lastly, their customer service is impeccable in every respect; they are quick to respond, courteous, and always keep you updated on your request(s) status. And last but certainly not least - the IVR studio withinTalkdeskis an independent work of art!
What do you dislike about the product?
I wouldn't say I like Talkdesk's inadequacies in reporting and the lack of availability in the baseline plan. It would be easier for our quality team to handle audits if the quality package was made a prerequisite, and it would be helpful to get a snapshot of how our reps are taking incoming communications.
What problems is the product solving and how is that benefiting you?
We were looking for a more reliable call center software to manage our call flows and depend less on an international IT service provider. Talkdesk has given us that reliability and many other advantages we are eager to implement
G2 is a one stop destination for all business solutions
What do you like best about the product?
Fast easy and best app to make calls specially for europe
What do you dislike about the product?
Need stable internet for calling sometime call drops due to low internet bandwidth
What problems is the product solving and how is that benefiting you?
Calling accros the globe with just one application
BEST APPLICATION FOR DOMESTIC AND INTERNATIONAL CALLING
What do you like best about the product?
You can call domestic as well as international from same dialer.
What do you dislike about the product?
Need good internet connection if the bandwith is low call drops.
What problems is the product solving and how is that benefiting you?
It helps us to communicate with clients accros globe..
Why Talkdesk is the best business phone system
What do you like best about the product?
The best thing about Talkdesk is its user interface. It's exceptionally well-designed and easy to use, even if you need to become more familiar with the product. The ability to listen in on other people's phone conversations is also a great feature, as it lets you stay updated on what's happening even if you're away from your desk. Additionally, the status-changing feature is handy for emergencies or when someone becomes disconnected. Finally, the call waiting and hold time functions are excellent additions that make using the product more efficient overall.
What do you dislike about the product?
I wouldn't say I like that Talkdesk logs out after a specified amount of inactivity. This is annoying and causes inconvenience, especially in commercial contexts where it is widely recognized and tolerated. However, with the advancement of technology, we should expect regular upgrades to the app.
What problems is the product solving and how is that benefiting you?
The Talkdesk platform can function as a customer relationship management system. This means that personal information, such as customers' names, email addresses, and physical addresses, can be stored and accessed quickly and efficiently when creating accounts or delivering newsletters.
Great app with excellent connectivity to call international customers with zero hassle
What do you like best about the product?
Hassle free connectivity and the number of timezones available to connect with the customer.
Also whenever there is some issue with talk desk, the tech team is quick to resolve it and make sure that it does not happen again
Also whenever there is some issue with talk desk, the tech team is quick to resolve it and make sure that it does not happen again
What do you dislike about the product?
The website where we need to listen to the calls. It is not that organised and is very difficult to find call recordings of the earlier calls made. So this is one thing which needs to worked upon
What problems is the product solving and how is that benefiting you?
earlier talk desk would crash frequently or the calls won't go through but now it is updated and there are no such issues which makes it easier to talk and to resolve queries in a more bet
Feeback for talkdesk
What do you like best about the product?
Easy to connect and user friendly. Easy to download reports
What do you dislike about the product?
Auto answer option should be available .
What problems is the product solving and how is that benefiting you?
Easy to connect with international cx. No lag observed till date
Support and Service
What do you like best about the product?
Talkdesk is remarkable, user-friendly, and practical; whether you work in Quality or any other field where recordings are stored away, you should use Talkdesk. The thing I like best about Talkdesk is how user-friendly it is. Even someone without experience can quickly learn how to use the program due to its design. Listening to audio live is a huge benefit, and downloading is easy. It's also great that the report is available on a specified date. Before using Talkdesk, I created various call recording applications myself, but since starting to use Talkdesk, I have yet to feel the need to make any more.
What do you dislike about the product?
I wouldn't say I like that Talkdesk is not always operational; calls are dropped, you cannot answer the phone, etc. This technique sometimes works well for consolidating calls, particularly if one of your users gets dropped from the ring. However, I appreciate that their support team is lightning-quick to provide a patch or begin debugging to assist whenever a problem develops.
What problems is the product solving and how is that benefiting you?
The opportunities for Talkdesk to capitalize on IT advancements related to the pandemic were immense. TalkDesk was able to facilitate the freedom of working from home for its employees.
talkdesk
What do you like best about the product?
its a best communication app , userfriendly, easy to communicate ,very easy to handle , easy to call, good application,Calls.
Chats.
Emails.
Customer support.
Improving technology.
line of products to fit customers needs.
Chats.
Emails.
Customer support.
Improving technology.
line of products to fit customers needs.
What do you dislike about the product?
Sometimes the application closes itself.
Errors from creating emails.
Call drops.
Talkdesk statuses are not always reliable. An agent might see Available on the widget but be in Away on the Dashboard
Merging contact information should be a thing so we don't have numerous duplicate contacts listed
Reports should also be visual. For example, if I could have a visual representation of an agent's status throughout their shift, that would be amazing
Errors from creating emails.
Call drops.
Talkdesk statuses are not always reliable. An agent might see Available on the widget but be in Away on the Dashboard
Merging contact information should be a thing so we don't have numerous duplicate contacts listed
Reports should also be visual. For example, if I could have a visual representation of an agent's status throughout their shift, that would be amazing
What problems is the product solving and how is that benefiting you?
Call Recording
Phone Calls Data Export
Agent Status Detail Export
Talkdesk stores information about interactions well so I can quickly locate and review calls
Talkdesk allows all users to review calls relatively easily
Talkdesk has a handy phone book option so I don't have to memorize phone numbers
Phone Calls Data Export
Agent Status Detail Export
Talkdesk stores information about interactions well so I can quickly locate and review calls
Talkdesk allows all users to review calls relatively easily
Talkdesk has a handy phone book option so I don't have to memorize phone numbers
Review for Talkdesk
What do you like best about the product?
When we make a call from talkdesk always makes easy to connect with the customer and best part is its save lot of time like we just dail a number from system and get a call in our phone so there is no personal number sharing. It make our personal data save and can work tension free.
What do you dislike about the product?
There is not mush to dislike the talk desk app as it is all good and the service is also good sometimes I face some technical glitch in calling when I connect to the customer. over all it is the good application
What problems is the product solving and how is that benefiting you?
As it is easy to access and the best part your personal number is not share to anyone and the data remains same even we get the call recording so it saves us many time
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