Talkdesk
TalkdeskExternal reviews
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User friendly, easy to understand and very straight forward
What do you like best about the product?
It is very clear and user friendly. The system accomades my line of business and is able to have potions like having a side consultation while on a call.
Recorded calls are clear
You can do coachings and save them
Recorded calls are clear
You can do coachings and save them
What do you dislike about the product?
That there is no option to redial the last phone number
The latency of call being recored
The latency of call being recored
What problems is the product solving and how is that benefiting you?
That you can have a side conversation, If you need any assistance with a call from a different line of busine, there is no need to transfer that call, just consulat and then get bacl to the customer with a newsolution.
When doing coaching. once the document is done, the person your are chaing also has the document
When doing coaching. once the document is done, the person your are chaing also has the document
Talkdesk Review
What do you like best about the product?
It helps you go back to calls you have already done, i can listen to voicemails sent by my sellers, check what status I am on, and also check my colleagues
What do you dislike about the product?
Sometimes it doesn't show the seller's details making it very hard for us to capture the seller's details on our end when the seller calls in
What problems is the product solving and how is that benefiting you?
It helps us identify sellers easily when they call through for assistance and helps us listen to sellers' voicemails when we have missed their call, and redials seller numbers if we couldn't get to the phone on time.
Talkdest review
What do you like best about the product?
As a PV agent, I like that fact that talkdesk allows me to reveiw all the score sheets that I previously completed. I like that talkdesk allows me to fix any errors or incorrect information that I might have saved by mistake. I also like how easy it it to ammend any information. I also like how it is easy to navigate which makes it easy for me to use. Lastly, I like how the aux codes are all labled in instructing colors.
What do you dislike about the product?
As a previous customer sales service agent, I did not like how talkdesk would randomly cut calls while still on the line with customers due to bad network. I also did not like how sometimes it would just freeze on the incorrect aux code, eg. It would sometimes just freeze on available even though I am on a call.
What problems is the product solving and how is that benefiting you?
It is solving my problem with not being able to easily summarize conversations and improve accuracy and reduce handling times. This is benefiting me in rounding up conversations and improving my skills of handling times and accuracy with my stats.
why i enjoy using talkdesk
What do you like best about the product?
it is very easy to use talkdesk , they have different number of features and it is very easy to implement and I get to use talkdesk every day. Talkdesk makes our jobs easy as customer support
What do you dislike about the product?
the support and the lack of key organizational features. They also seem to be chasing AI hype features over other critical call center features/functionality that would be more beneficial.
What problems is the product solving and how is that benefiting you?
Talkdesk AI helps companies automate customer interactions to improve their customer experience while reducing the operational burden
Rating talkdesk product
What do you like best about the product?
Quality of calls are perfect and helps alot with customer interations. Its very easy to communicate using it.
What do you dislike about the product?
Nothing, as it provides us with all the required features.
What problems is the product solving and how is that benefiting you?
Help to improve our call qualities and improve our communications.
My experience has been nothing short of amazing, no complaints at all.
What do you like best about the product?
It is very reliable. There are rarely any system issues where the app might be down.
What do you dislike about the product?
It does not notify you when you are accidentally logged out or kicked out the system, due to a network issue for example.
What problems is the product solving and how is that benefiting you?
It does not have any latency and call quality is crisp and clear.
Talkdesk is easy to use and does not have latency issues
What do you like best about the product?
I like the fact that I am able to listen to calls and also read the call transcript as well
What do you dislike about the product?
I don't like the fact that agents sometimes have an issue with changing their status especially after a call
What problems is the product solving and how is that benefiting you?
We use talk desk to listen to calls for quality purposes and this helps us find ways to improve our service and customer satisfaction
Excellence with ease!
What do you like best about the product?
The most helpful tool in Talkdesk is the Copilot feature! Simple cut and paste your converstion, no more typing your conversation in full! Saves on time immensely!
What do you dislike about the product?
I find that I would like to have just 3 widgets - this would be sufficient!
What problems is the product solving and how is that benefiting you?
Displays interaction summary in the case of needing detailed infomation from the call while creating the case
Efficient
What do you like best about the product?
Talkdesk is a reliable platform and I rarely have any technology problems using it. I especially like the different filters you can use for creating a dashboard, and the Co-Pilot AI generator
What do you dislike about the product?
It takes a long time for the recent phone number to show up in the activity log which impacts my time spent at work
What problems is the product solving and how is that benefiting you?
It allows me to quickly look up caller information without spending more time on the call going through name spelling, etc.
One of the main tools I was daily for my job.
What do you like best about the product?
I use Talkdesk every day for my job, and it has significantly improved my ability to provide top-notch customer support . The platform is incredibly user-friendly, making it easy to navigate and utilize its features efficiently. One of the standout aspects of Talkdesk is its speed and efficiency. It allows me to handle customer inquiries quickly, which is crucial in maintaining high customer satisfaction. The integration with other tools and systems we use is seamless, further enhancing our workflow. I find the editing it to my own personal preference for the widgets I need to get my job done is one of my favorite features. Editing widgets is easy and can be done quick , when certain days need different aspect of Talkdesk.
Overall, Talkdesk has been a game-changer for our customer service operations. It’s quick, efficient, and reliable, making it an indispensable tool for our team.
Overall, Talkdesk has been a game-changer for our customer service operations. It’s quick, efficient, and reliable, making it an indispensable tool for our team.
What do you dislike about the product?
When I have completed a call, it can take a few minutes for my activities to be updated. So, if I need to go back and check my last call, it's not there, even after refreshing. Also, the AI-generated summary will disappear when taking an SMS at the same time.
What problems is the product solving and how is that benefiting you?
AI-powered automation is the best feature because it assists me in finding information during the call. I handle numerous numbers over the phone, and with AI, it displays the numbers as the customer dictates them, so there's no need to slow down the call for repetitions. With the AI-generated summary, my after-call wrap-up is brief, allowing me to return to assisting customers more quickly.
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