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#excellent #easy to connect #user friendly
What do you like best about the product?
#user friendly. easy to full out report, dashboard is awsome.
What do you dislike about the product?
NA. Everything is Ok as per our requiremnt
What problems is the product solving and how is that benefiting you?
easy to connect with cx. calls can be routed to our phones
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Talkdesk: A tool to facilitate comprehension.
What do you like best about the product?
The best thing about Talkdesk is the user interface. It's both straightforward and highly effective. We also appreciate being able to eavesdrop on phone calls, as well as change statuses remotely. This has come in handy more than once when a coworker was suddenly unavailable due to a network outage or emergency. The splits feature is also great, allowing us to see at-a-glance how many agents are active, what percentage of incoming enquiries are responded to, how long callers have been waiting on hold, etc. This is all very helpful information that allows us to provide the best possible service to our callers.
What do you dislike about the product?
I don't like that Talkdesk logs off immediately when it's idle. I would prefer if the login process was faster if this does happen. However, becauseTalkdesk is a commercial application, this may be a necessary precaution. As technology continues to advance, let's hope for better apps with regular updates. Eventually, we will all have to settle for the best app on the planet.
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk If you're trying to open accounts for people, for example, having their names, emails, and addresses stored on the platform would be incredibly helpful. This straightforward transfer is ideal for directing callers to the correct department within the company.
Talkdesk is outstanding overall.
What do you like best about the product?
I like the fact that there are a lot of data metrics in custom reports. This makes it easier to do a thorough analysis, which can lead to finding helpful insights that can be used to improve the quality of customer service and how efficient our service agents are. For instance, at the level of the agent, we can look at how many calls were made and how long each call lasted. Another important metric is the percentage of outbound calls successfully connected - this shows us whether or not we can reach most of our customers. The dashboard also displays useful information like Service Level, Average Response Time, etc., all in real-time.
What do you dislike about the product?
What I don't like about Talkdesk is that you can't update the status of your ticket while the phone is ringing. If it rings again, it's hard to switch to after-call work. It would be more convenient if we could change our availability at any time instead of having to ignore calls until they stop ringing. Another thing I don't like is that when the internet goes down, our connection and phone calls disappear. I'm unsure how to fix this because it's frustrating."
What problems is the product solving and how is that benefiting you?
The problem that Talkdesk Usability has been an enormous advantage for our team and us is that we can save time when dialing a phone number by looking up a contact list and dialing them directly from there.
Best application
What do you like best about the product?
Call quality calls and user friendly. also it helps to resolve issues very easily. No other application is efficient than talkdesk. I recommend all to use talkdesk.
What do you dislike about the product?
Nothing, everything in talkdesk is correct and inporvents can be made with the mobile application callbar. Other than the callbar mobile application, everything is very good.
What problems is the product solving and how is that benefiting you?
Talkdesk resolve all calls issues. It's the most efficient application to be used to work. I recommend all to use talkdesk to resolve their work easily and effectively.
Very good experience
What do you like best about the product?
I use the Talkdesk app for calling our customers. I have never experienced any error or fault in application while connecting with our customers. so very satisfied with the services.
What do you dislike about the product?
There is nothing there is to dislike Talkdesk application. I am pretty much satisfied with all the services that I am using so no complaints or dislikes with this application.
What problems is the product solving and how is that benefiting you?
It's solving problem to connect overseas with good quality call. the sound quality and services are perfect so I appreciate the services that this application is providing.
Awesome Calling App
What do you like best about the product?
Specially the Ecofriendly use and the call quality along with the connects cannot be compared with any other app.
What do you dislike about the product?
Nothing as such about Talkdesk. There's nothing dislike in it
What problems is the product solving and how is that benefiting you?
The call connects, Showing all the data for the team, which helps monitor actual call attempts and Talktime under one roof.
This app is phenomenal!
What do you like best about the product?
Talkdesk's Studio is my favorite feature because it allows me to create sophisticated automated phone flows without knowing how to code. I love taking information from incoming calls and converting it into variables that can be used in automatic Salesforce features. This makes it easy for me to track call data and use it to improve my sales process.
What do you dislike about the product?
What I dislike about Talkdesk is that occasionally it loses its connection with Salesforce, resulting in inaccurate call and message logs. Despite how infrequently this error occurs, it has happened sometimes, and each occurrence has been highly frustrating.
What problems is the product solving and how is that benefiting you?
The Talkdesk voicemail system is user-friendly, with a straightforward structure and simple call reception. The user-friendly interface has facilitated quicker communication with our customers. Thanks to Talkdesk, my team and I can accomplish more in less time which helps resolve the problem.
Talkdesk is a valuable and dependable resource.
What do you like best about the product?
The best thing about Talkdesk is the features it offers. We were able to schedule holiday greetings in advance and integrate it with Salesforce. The additional training features are also beneficial, such as conferencing new hires so they can hear on phone calls. If a team member is unavailable to take a call, we can transfer the call to their voicemail or an external number like FedEx if there's a customer service issue related to shipping.
What do you dislike about the product?
What I don't like about Talkdesk is that occasionally there may be some technical problems. Even though their support team is available 24/7, there have been quite a few bugs and hiccups. However, the things that could be improved are minor, and they usually address them as soon as they're reported. Overall, it's not a bad service.
What problems is the product solving and how is that benefiting you?
The call recording automatically pauses when an agent places a customer on hold and confers with a coworker or supervisor. This means you cannot hear the remainder of the conversation while performing live monitoring or reviewing recorded calls unless you pay careful attention to the employee who took the call from another division.
Talkdesk review
What do you like best about the product?
What I like best about Talkdesk is the assistance it provides to our distributed team, which has members that work from home. The interface of Talkdesk is intuitive and easy to learn, which greatly facilitated our learning process. Furthermore, we are always impressed by the number of regular updates and additions they make so quickly. Their team constantly develops new competencies perpetually. We have access to dedicated CSMs, annual business reviews, and constant communication with them—allowing us to have confidence in their ability to meet all our needs eventually. Lastly, excellent reporting capabilities allow for comprehensive analysis. At the same time, robust routing mechanisms within Studio Flows give us leeway to design and implement workflows more flexibly according to future requirements.
What do you dislike about the product?
I would like to see refinement on a few of the products Talkdesk offers. I understand that new versions and updates are constantly being released, so I'm willing to wait. It would also help if we were automatically notified when new features become available that our company qualifies for - often, we aren't sure what to request upon releasing a new feature.
What problems is the product solving and how is that benefiting you?
It's great to access background information on any team member, but it's challenging to locate specific pieces of data because of inefficiencies in the database.
Connecting World
What do you like best about the product?
Talkdesk, we call it 'TD', it allows me to connect people from all around the world. The call quality is awesome and the recording is available immediately.
What do you dislike about the product?
There is nothing that I came across till now.
What problems is the product solving and how is that benefiting you?
Na
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