Talkdesk
TalkdeskReviews from AWS customer
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Tons of data, infinitely customizable
What do you like best about the product?
Talkdesk makes it really easy to see the metrics that matter to me, such as live availability, missed calls, agent performance, and historical performance. There are times when our department may need to make changes to our operating schedule, and it's easy to make changes to the numbers you have stored. Talkdesk integrates easily with other CX support platforms so that it doesn't interrupt our agents' daily workflow
What do you dislike about the product?
The only thing I'd like to see Talkdesk add would be a prioritization level for agents/skills. Sometimes we would want a new hire to only get calls in a certain frequency, and it would be nice to have different departments skilled for overflow if a main call queue gets high.
What problems is the product solving and how is that benefiting you?
We have to provide easy phone support for our customers, and Talkdesk helps make it easy for our agents to support calls. With so many dashboards and pre-built reports, it gives our leadership team the ability to ensure quality in every interaction by easily locating calls and gaining insight on agent performance. We can coach to metrics that need improvement and check where our blindspots are.
Great app for everday use
What do you like best about the product?
The web api and the abiliy to use the app on the web
What do you dislike about the product?
bad scaling with the desktop app sometimes
What problems is the product solving and how is that benefiting you?
Ease of use
Talkdesk - an Ultimate Telephony Software
What do you like best about the product?
Easier to use, ease of navigation and no downtime.
What do you dislike about the product?
I have nothing to dislike about. It is working as designed.
What problems is the product solving and how is that benefiting you?
Talkdesk is our telephony system. We use Talkdesk to receive incoming calls and chats from our customers. Talkdesk is our main tool to be able to communicate with our customer and assist them in resolving their technology issues.
Powerful platform, strained support team
What do you like best about the product?
Depth of capabilities, e.g. call logic, routing, out of the box integrations, powerful reporting
What do you dislike about the product?
Support offering can be confusing, solid technical expertise really required if you want to continue to grow
What problems is the product solving and how is that benefiting you?
Manages all inbound and outbound calls as our primary platform. We can keep track of all activities
Talkdesk review
What do you like best about the product?
I like that features like call recording, voicemail-to-email, and automated assigning calls that can improve efficiency and professionalism. The ability to easily add or remove lines and adapt to the company's changing needs. I would like to highlight ensuring clear and uninterrupted communication is crucial.
What do you dislike about the product?
Sometimes it can happen connectivity problems, dropped calls, and system outages that can disrupt business operations.
What problems is the product solving and how is that benefiting you?
Nowadays some products do not provide scalability in terms of exploring scalable solutions that can easily add or remove users and features. Talkdesk provides adaptability to changing business needs and growth. The product provides robust, cloud-based infrastructure with high availability that allows increase reliability and minimise disruptions. The product delivers tools like call recording, reports and analytics, and AI-driven insights that improve customer service, compliance, and data-driven decision-making.
Talkdesk integration and exceptional Support
What do you like best about the product?
You get exceptional out-of-the-box and extra support from the CSM and the account team. As with all products, Talkdesk does have issues, but the support we get makes sure that we recover quickly and get back to normal running.
What do you dislike about the product?
The live alerts could do with being more accurate.
What problems is the product solving and how is that benefiting you?
Global reach and a single VOIP strategy
Would recommend, Great product and team!
What do you like best about the product?
The Talkdesk team have a great collaboration and are always available to help us where and when needed, including discussons on future improvements and efficiencies. The talkdesk portal online is very easy to use, its easy to create customised dashboards with widgets and to be able to track your stats, calls and create reports.
What do you dislike about the product?
I am looking forward to seeing more future features which will help us to improve our service.
What problems is the product solving and how is that benefiting you?
They are able to help us with complicated IVR flows and making this journey for customers easier.
The Live dashboard
What do you like best about the product?
the live dashboard is an amazing tool but sometimes we notice some delays on the processing
What do you dislike about the product?
The report and the way we search for the interaction look like an old system
What problems is the product solving and how is that benefiting you?
managing the call and digital interaction from our customer
Talkdesk review
What do you like best about the product?
What is good about talkdesk is that the buisness parteners decdicated to our account, (TAM CSM) want to shar wihin our success.
What do you dislike about the product?
What could improve with Taldkesk is the support. Once when we had an issue support implemented a change to fix the issue without our consent or notifiing use distipe Talkdesk's website saying otherwise. This caused us have to go on a tier 1 with the vendor to quickly restore key fuctionality.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving our need of our one platform for a contact/call center across a large sized organazation.
It is a good product, but the service does not support the customer
What do you like best about the product?
State of the art CTI, good UX and no issues on business continuity
What do you dislike about the product?
They are not a good partner if you want them to accompany you on a long journey.
We optimized our product portfolio, achieving a 25% reduction in the number of customer inquiries. But Talkdesk did not want to adjust the number of licenses to the new reality. You can't announce 'we love our customers' and not accompany them on their journey
We optimized our product portfolio, achieving a 25% reduction in the number of customer inquiries. But Talkdesk did not want to adjust the number of licenses to the new reality. You can't announce 'we love our customers' and not accompany them on their journey
What problems is the product solving and how is that benefiting you?
We are using Talkdesk as CTI for our company. For both Sales and Customer care.
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