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One of the best app ever
What do you like best about the product?
I have been using Talkdesk for international calls and found no bugs. I am delighted with the services provided by Talkdesk. I will recommend the services to Friend or colleague.
What do you dislike about the product?
I did not find any bugs so there is no such thing which I dislike about Talkdesk. However, one thing if we can change is evolve as per the updates that are being received in the market for the products and services.
What problems is the product solving and how is that benefiting you?
At certain times, there are issues with login may due to forget password or details mismatch. After raising ticket to talkdesk team, the problem was solved within timelines.
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Talkdesk Review
What do you like best about the product?
Call quality is good and the connectivity is nice.
What do you dislike about the product?
Dashboard is not that good and a lot of times there is connectivity issue.
What problems is the product solving and how is that benefiting you?
Connectivity
Powerful Solution for the Price Range
What do you like best about the product?
It offers the basic needs for a telephony system with the OOB features.
Queue Setup
Ring Group Setup
User Assignment
Queue Setup
Ring Group Setup
User Assignment
What do you dislike about the product?
Does not offer enhanced capabilities on how to relate incoming calls to Leads. (Once again, you get what you pay for)
What problems is the product solving and how is that benefiting you?
Low Cost in Software Fees while providing 90% of the features needed to support incoming/outbound calls
Talkdesk
What do you like best about the product?
Guardian - I enjoy quickly checking to verify my Team is at work and came on time.
I enjoy Talkdesk community - the insight and information shared is beneficial.
I enjoy Talkdesk community - the insight and information shared is beneficial.
What do you dislike about the product?
Shows missed calls when the Agents had not received any calls at the start of their shifts.
Abruptly disconnects calls.
Not being able to download calls from Feedback report.
Not being able to search phone numbers and find downloadable reports via Contacts - I have to log into the old Talkdesk version to be able to download audio.
Abruptly disconnects calls.
Not being able to download calls from Feedback report.
Not being able to search phone numbers and find downloadable reports via Contacts - I have to log into the old Talkdesk version to be able to download audio.
What problems is the product solving and how is that benefiting you?
Currently, we have reported the system disconnecting calls abruptly with no resolution.
We are eager for a resolution, as our Agents are getting low customer service reviews due to Talkdesk connection issues.
We are eager for a resolution, as our Agents are getting low customer service reviews due to Talkdesk connection issues.
It's been really helpful, and easy to use. And connectivity is really good too.
What do you like best about the product?
Ease of use is there. Conn CTS real easy and voice clarity is amazing.
What do you dislike about the product?
Sometimes it's a bit slow. Lags are there but, overall it's a good experience but, could be made better by making it more user-friendly. That's all I would recommend.
What problems is the product solving and how is that benefiting you?
Connecting without issues wasn't possible as there weren't many options. But, with talk desk it's so easy.
Talkdesk has made work life easier.
What do you like best about the product?
Talkdesk provides a very user-friendly platform to connect with clients/customers with a smooth process and accessible features to help all business needs. It makes work-life much easier.
What do you dislike about the product?
Compatibility with some ios versions is not accessible; thus, using URL becomes mandatory. I would want its access on all ios versions for easy installation and usage.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of hassle-free connectivity with customers across the globe, thus making it easier for revenue-generating businesses to increase.
Talkdesk offered me an excellent solution for calling
What do you like best about the product?
Talkdesk has great connectivity. The calls are connected instantly. The feature to use an external device is a godsend and helps a lot. The access to call logs is helpful and also you can see the calls you've missed in a list. Call monitoring and call listening is a great future and it helps to listen to your own calls and assess. The callback scheduling is of great help too and the widget pop up is excellent.
What do you dislike about the product?
Not applicable as the experience of using talkdesk was amazing and it really helped me with my calling. There is literally no downside as of now. The connectivity is excellent.
What problems is the product solving and how is that benefiting you?
The connectivity issue was a huge problem and talkdesk is great at instant connectivity. It benefited me as I could speak with my prospects and it helped me in increasing my conversion rate a lot.
EXPERIENCE WAS GOOD
What do you like best about the product?
CONNECTIVITY IS GOOD, AND VOICE QUALITY IS ALSO OK
What do you dislike about the product?
Dailing NUMBERS COME UNDER SPAM for customers.
What problems is the product solving and how is that benefiting you?
Basically, I am using it for connecting to the international customers
Streamline with your Business with an Effortless Phone System
What do you like best about the product?
This aids to provide and deliver better service by giving crucial context details/information about a customer as soon as the call is received. Talkdesk has easy-to-use access to users which helps reduce agents' time to resolution and tailor customers' experience.
What do you dislike about the product?
Talkdesk though rarely, still experiences technical issues which need to be addressed. Examples are delayed ticket generation and automation. However, their customer support is fast and reliable when these cases happen. They also provide alternatives while the concerns are still being addressed. All in all, it does not affect the overall handling of customer concerns.
What problems is the product solving and how is that benefiting you?
Talkdesk simplifies access to member and customer information, accelerating issue resolution. Moreover, its user-friendly interface empowers your CX representatives to effortlessly utilize it.
Future call centers will employ talkdesks
What do you like best about the product?
The best thing about Talkdesk is seeing the big picture regarding reporting. We have accurate call volume data for all lines, which helps us determine who on the team is occupied and who could benefit from additional assistance. The recordings are also beneficial because we can identify when a customer isn't providing us with the whole story or is unclear, so we can then clarify the situation. Hence, there is a common understanding moving forward.
What do you dislike about the product?
I wouldn't say I like the reporting section of Talkdesk. It is difficult to understand and use, with steep learning curves and odd restrictions (such as the inability to filter real-time information on dashboards and the limitation of edit mode filters to ring groups rather than individual agents). I think Talkdesk would be an ideal telephone service if these problems could be resolved or improved.
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk has proven to be highly beneficial regarding the number of calls and the flow of calls. As a result, we can modify agent schedules rapidly in response to changing business requirements.
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