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Feedback for talkdesk
What do you like best about the product?
Voice quality is very good,user friendly, easy to download call recording
What do you dislike about the product?
Mobile app is not working and the difficult to use
What problems is the product solving and how is that benefiting you?
To communicate with customer all around the world and resolve the issue
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One app has all the tools you need to help you.
What do you like best about the product?
As an Insurance Agent, I appreciate how talkdesk provides me with many call reporting alternatives and how beneficial area code presence is.
What do you dislike about the product?
You cannot replicate dashboards with your profile, and occasionally data is missing when selecting dashboard filters, so you cannot be sure of 100 percent correctness.
What problems is the product solving and how is that benefiting you?
Creating reports and customized dashboards is advantageous, as it allows managers to monitor the productivity of their staff. It has the high audio quality and can record calls—a significant change.
Excellent Software for Bussiness
What do you like best about the product?
Talkdesk app is very useful for calling the customers. One of the good option is that Talkdesk is available to be used on the phone and connectivity with the Talkdesk server is awesome as we receive the call within seconds once the call request is raised.
What do you dislike about the product?
I have not come across anything that can be disliked about this Software. It should have that re-dial option so that we can re-dial instead of typing the number all again.
What problems is the product solving and how is that benefiting you?
It helps me connect with people all over the world, it is safe as we have the call recording to share if required, and no personal number gets shared with the caller.
Smooth Connectivity
What do you like best about the product?
Easy connectivity. The recording is clear to hear on both ends. The dial pad to change the country section with the phone code and simple settings in the call bar are easy to use.
What do you dislike about the product?
Everything is pretty good and there is no drawback as of yet.
What problems is the product solving and how is that benefiting you?
Easy and faster connectivity to access calls. Crystal clear recording. Quality check becomes hassle-free. Self-analysis of daily checks with reports is easy to manage.
Excellent Calling Software
What do you like best about the product?
Talk Desk is a one-step solution calling software.
I am also working and using this software at an Admin and an agent level.
1. Creating talk desk accounts to number assignments is an easy task. The talk desk helps us to create teams so that hierarchy can be maintained and manager can view their team data.
Dashboards and reporting help to view the team's data in a defined way, such as calling reports, live agent lists, Live contact lists, calling times, waiting times, Inbound and outbound calls, etc. It helps to fetch the calling report easily, even though we can filter out the data as per custom date filters, and stores call recordings to the same software, which helps us in easy auditing.
2. As an agent, a talk desk is easy-to-use calling software. I love to use the talk desk for smooth calling; the quality of calls is fantastic, and the voice mail feature makes this software unique. Software, as well as an App, makes it convenient and user-friendly. Even the inbound calling feature is impressive. This makes the calling process very convinient and helps me to improve my work task.
Thank you, Talkdesk Team.
I am also working and using this software at an Admin and an agent level.
1. Creating talk desk accounts to number assignments is an easy task. The talk desk helps us to create teams so that hierarchy can be maintained and manager can view their team data.
Dashboards and reporting help to view the team's data in a defined way, such as calling reports, live agent lists, Live contact lists, calling times, waiting times, Inbound and outbound calls, etc. It helps to fetch the calling report easily, even though we can filter out the data as per custom date filters, and stores call recordings to the same software, which helps us in easy auditing.
2. As an agent, a talk desk is easy-to-use calling software. I love to use the talk desk for smooth calling; the quality of calls is fantastic, and the voice mail feature makes this software unique. Software, as well as an App, makes it convenient and user-friendly. Even the inbound calling feature is impressive. This makes the calling process very convinient and helps me to improve my work task.
Thank you, Talkdesk Team.
What do you dislike about the product?
I have not encountered any feature I didn't like about the talk desk. It is a fantastic software which always helped me to ease my work.
What problems is the product solving and how is that benefiting you?
1. Talkdesk Callbar makes the calling process easy. Amazing call quality.
2. Talk desk Integration to different apps made the experience seamless, and we can fetch the data in other software. The most prominent example is Salesforce.
3. Teams and Reporting provide the best way to manage teams' data with the help of reports and dashboards.
4. Agent account creation and reactivation features are so unique that we do not need to create the same account multiple times; instead, we can activate and reactivate in less than a minute.
5. One-step solution that anyone can imagine that a calling software should persist.
2. Talk desk Integration to different apps made the experience seamless, and we can fetch the data in other software. The most prominent example is Salesforce.
3. Teams and Reporting provide the best way to manage teams' data with the help of reports and dashboards.
4. Agent account creation and reactivation features are so unique that we do not need to create the same account multiple times; instead, we can activate and reactivate in less than a minute.
5. One-step solution that anyone can imagine that a calling software should persist.
My experience with Talkdesk is very good and always recommend other people to use this.
What do you like best about the product?
It's easy to connect to the customer as it has auto dialer option.
What do you dislike about the product?
Sometime call drop before connecting to the call need to dial again.
What problems is the product solving and how is that benefiting you?
When I raised the query to Talkdesk team they resolved it within the time frame.
Talkdesk Review
What do you like best about the product?
Best part about Talkdesk is they make the world smaller for you to connect you to every corner of the world on your device.
What do you dislike about the product?
Talkdesk Mobile application can be more better and user friendly
What problems is the product solving and how is that benefiting you?
Helping us to resolve customer queries from every corner of the world. Allowing us to enhancing customer experience.
I'd suggest because communication is clear.
What do you like best about the product?
What I appreciate about Talkdesk is how they constantly seek to develop and generate new ideas. Adding new capabilities that help us run our contact center better daily, hence lowering the amount of work we have to do and making it easier to manage, is a constant priority.
What do you dislike about the product?
It has no significant flaws. However, it would be wonderful to select online members without having to select each one separately.
What problems is the product solving and how is that benefiting you?
With the aid of ACW and agent statuses, we may gain insight into several KPIs in real-time. As an administrator, I may alter my agents' status and prevent them from ignoring calls.
Very nice and pro active application to use and very user friendly
What do you like best about the product?
User friendly, Very compact, Best connectivity, recording features and also accurate report to understand the call flow and decide the work patttern accordingly.
What do you dislike about the product?
All is good, Nothins suspected so far. Connectivity issue we can say once in a moon. Apart from that everything is good
What problems is the product solving and how is that benefiting you?
International calling without any restrictions
Amazing calling platform
What do you like best about the product?
It connected to all the cotries and numbers imidietly and very promptly. s that was an outstanding feature, and the external phone trnsfer featere was unique loved that feature.
What do you dislike about the product?
The nunbers used to get spamed and hen the connectivity had become low after the customers started to register it under the spam list, soo that is the only thing I did not like
What problems is the product solving and how is that benefiting you?
They changed my nunber very quickly to help m wth this issue of getting spammed and getting less connicitivy, and they changed the number as soon as they received the request
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