Talkdesk
TalkdeskExternal reviews
2,500 reviews
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i would totally recommend all my friends and family to work with talkdesk
What do you like best about the product?
i like that i can hear the customer very good throught TD
What do you dislike about the product?
i really can't think of anything that i dont like about it
What problems is the product solving and how is that benefiting you?
i really haven't really experienced an issues with talkdesk and if they were issues i would have to log in and out and it would work fine
Great Scalable Tool at an Affordable Price
What do you like best about the product?
We have the Elevate license package with custom reporting added on and get so many features for much lower than our previous provider. We get tools to improve performance, monitor call volume live, provide an easy knowledge base to our team, and have full control over altering our system at any time without engaging support.
What do you dislike about the product?
The chat and email flows are definitely newer features for TalkDesk and are evolving. They're a little clunky at times and not as customizable as we would like, but perfectly functional and easy to use. They've also added several features as requests to their development list since implementation.
What problems is the product solving and how is that benefiting you?
Our previous provider charged us every time we needed to set up new phone numbers and chats. They also custom scripted everything on the back end so we had no control to make changes on the fly without incurring additional charges (at $75 per 15 minutes of work). With TalkDesk, we have full access to all the tools and can change or add phone numbers, chat touchpoints, emails, and more at anytime. We can customize or change our IVR menus or recordings ourselves.
It's quick and easy.
What do you like best about the product?
The format of the application is very fast and efficient. It is used every day by me and my co-workers. It is very easy to use; compared to landlines, there is no competition!
What do you dislike about the product?
There are system issues with the connection and server error. General connection issues might be on my company's side. There are issues with notations not pulling up and also issues with disposition coming up as well.
What problems is the product solving and how is that benefiting you?
OUTBOUND CALLS AND TIME MANAGEMENT
Never had any issue, great quality and user friendly
What do you like best about the product?
It has a call recording feature that records timing too, saves and organises all stuff in amazing way
What do you dislike about the product?
It should have the option to select different countries
What problems is the product solving and how is that benefiting you?
It's a great way to confirm with different teams about the issues we are having like courier, resto and customer
one of the best dialer high quality experience
What do you like best about the product?
Options with the country code smooth calling experience.
What do you dislike about the product?
the internet weight load that Talkdesk takes
What problems is the product solving and how is that benefiting you?
i am able to work on many different dial codes with very easy steps
TD Review
What do you like best about the product?
It helps us to generate accurate reports. It gives us a transparent network. It gives us access to all reports.
What do you dislike about the product?
There are times when we face call drop & this impacts our C-Sat Score. Does not gives us options for Conference.
What problems is the product solving and how is that benefiting you?
It is helping us to save the cost in terms of getting in touch with our customers based abroad.
Review for Talkdesk
What do you like best about the product?
Ease of Operation, the UX/UI, Reports, Dump Download Option, Mapping of the Dump, Different Filters to check the Recordings TLwise, SMwise, etc. speech tagging, words tagging. The overall UI/UX is quite a user friendly, let's say you want to check a specific SM, one can go into the reports, set the dates, & search the name in the search box, you quickly get the data, & further, we can have our Audits started for the same SM, similar to TL as well. one can listen to calls fill the Audit Dashboard & check the speech analytics realtime & come to a conclusion, so basically speech analytics works as a Validation for the complete Audit Process. For Example, there is a very thin line in between any parameter was followed over the call effectively or non effectively & there are several riders to come at it, however with the help of Speech Analytics & Cal Stage & Lead Stage it becomes very easy
What do you dislike about the product?
Nothing, however, team mapping option can be improved, at times it becomes very difficult to remap the SM's, also if more attributes can be added, like SF, Call Stage, and Lead Stage, which will make more sense with Speech & Words Tagging or analysis. So for example, let's say I have to pull up a Team's Call Records & perform Audits on the data, now everything is available except Call Stage & Lead Stage, for which I have to fetch the data separately from SF, with the same criteria, then do the mapping & then perform the Audits, because sometimes it is very imperative for us to arrive at what data are we auditing, how much amount, etc., so in short if we have this in place less data to handle, sheets wont hang etc.
What problems is the product solving and how is that benefiting you?
Call Recordings & Tagging of power words based on which AI tells whether how the probing or rapport building was done, or Objection Handling for that matter. So daily, it helps you well to listen to the calls, & come to a judgement as to what happened over the calls not only from the perspective that certain statements were used verbit, or not but also the tonality that was used while saying that, also was that required on that very call or no, many things, I mean I must have used features like, some random SM name & comes to me & asked to pull the call records, opportunity wise date wise, etc. & everything is available there, Call Duration is real-time, unlike SF.
Great app
What do you like best about the product?
Easy to use and very good quality sounds.
What do you dislike about the product?
I don't have any problems with the app from now
What problems is the product solving and how is that benefiting you?
Easy app to use for all operators
Really good software for calling
What do you like best about the product?
Very organized and easy platform to make international calls
What do you dislike about the product?
Nothing that bothered me
So i would say its a perfect app to use
So i would say its a perfect app to use
What problems is the product solving and how is that benefiting you?
Customer service calls and solving their problems with this software
Good Job TalkDesk
What do you like best about the product?
The nicest option of the app is that you can edit the dashboard and it gives you an overview of the activity related to the calls
What do you dislike about the product?
I would love to have the option to personalize the UI, like changing the colors into dark mode
Also, I used the tool for more than 1 year and but my company never integrated with the ERP I used, maybe not talkesk fault here
Also, I used the tool for more than 1 year and but my company never integrated with the ERP I used, maybe not talkesk fault here
What problems is the product solving and how is that benefiting you?
In the business I activated communication with the clients was mandatory and this app was solving this issue in a perfect manner. Also, I could check my productivity in the app and it was very helpful for planning my benefits with my manager
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