Talkdesk
TalkdeskExternal reviews
2,471 reviews
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I like the user friendliness of Talk desk and the adaptability that it has for every kind of busines
What do you like best about the product?
I like that it's user friendly and that it can be customized to fit the business needs. I also Like the adaptability of the product itself and the ease of access
What do you dislike about the product?
Sometimes it can not be fully optimized to fit every single business needs and some specific tasks are not available for every business needs. Customer services however is very good.
What problems is the product solving and how is that benefiting you?
Talkdesk does a great ojob in solving situations and tries their best to make something compatible with the business needs. I like how fast and responsive Talk desk help is.
It is intuitive and user friendly
What do you like best about the product?
It's very easy to manage, it looks cool. You can create your reports with whatever you need.
What do you dislike about the product?
Talkdesk is missing an adherence page, where you can easily check if all of your coworkers are on the right Status for example. Also, I think it needs a better reporting page, one report where you can choose the team and the date and you get all of the info in tabs.
What problems is the product solving and how is that benefiting you?
Better customer service by helping us connect with the customers easily.
Pleasantly Surprised.
What do you like best about the product?
Very user-friendly with an intuitive layout. And the extensive knowledge base makes for a great team training tool. Members can join a project late and quickly get up to speed with self paced learning.
What do you dislike about the product?
There tends to be fairly common connectivity issues for our team members throughout any given week. We are located at various locations in various cities. So it is not simply a wifi connection issue. Or a router issue.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us track the numerous communications were have on going, with multiple projects, in a centralized and uniform manner. And the metrics the platform provides are very useful.
TD partners with leading warranty firm
What do you like best about the product?
Easy to use dashboards and reports that are customizable. IVR configuration and studio flows allow for priority assignment. Account managers assist during Zom calls to support business requirements.
What do you dislike about the product?
Present more options when the customer is in IVR--In addition to callback option and chat---also offer text back option. It's been very difficult to quickly obtain a quick response for time-sensitive operational issues thru TD support. There should be a " hierarchy" to code these issues so priority issues can be addressed n a timely basis--a call center is fast moving with many parts and they are interconnected. Thus - in the spirit of partnership and supporting std. business requirements- perhaps the support enter can be redesigned based on different functions to assist operational issues such as agent downtime// calls not routing- Waiting for an RCA for 4 hours is a difficult thing. There can be some assistance in stages for companies to service their customers.
What problems is the product solving and how is that benefiting you?
smoother call flow/ limit abandonment/ establish business rules for different call scenarios- standard flows ---VIP priority/ chat program enhancements
Yes amazing product to use for any business
What do you like best about the product?
Can monitor all different caller groups,
What do you dislike about the product?
Cutting the call is not good for any business
What problems is the product solving and how is that benefiting you?
Tracks customer by name and surname an dmobile number
Its great!
What do you like best about the product?
It's easy to use and has great reports. Use then daily
What do you dislike about the product?
Need more "offline" options. Currently has lunch and tasking would like to be able to add more.
What problems is the product solving and how is that benefiting you?
The report show the productivity and how to move agents around where needed
Talk Desk is all that......
What do you like best about the product?
The compatibility to adapt to requested customizations make workflow streamlined. The ease of use to keep cases all in one bucket for projects for all teams to see.
What do you dislike about the product?
The compatibility with some phone software systems makes it difficult in connecting cases to calls. There are no dot phrases in the software that make a templet pop up for communications easier for all to use.
What problems is the product solving and how is that benefiting you?
The upgrade is helping with the disconnection we see often with the older Td version. Many times though out the day it would just disconnect. Its interface is more user-friendly and easy to navigate.
Review for talkdesk
What do you like best about the product?
Talkdesk is quite user friendy and easy to use
What do you dislike about the product?
Once they resolve the lagging on the site then the service will be great
What problems is the product solving and how is that benefiting you?
The recording options help us to improve the quality aspects for future
We love the user interface's clarity and intuitiveness
What do you like best about the product?
Talkdesk has been a great addition to our company, enabling us to communicate across locations quickly and efficiently. We love the user interface's clarity and intuitiveness. This makes training new team members a breeze. Furthermore, we're always impressed by how quickly Talkdesk implements new features and enhancements. Our dedicated CSM has been beneficial, as well as the annual assessments and regular check-ins to ensure that TalkDesk meets our needs. Their staff is constantly working on making improvements.
What do you dislike about the product?
In my opinion, the options for generating reports have been made much worse in the latest update.
What problems is the product solving and how is that benefiting you?
Talkdesk has been an excellent addition to our organization, as it helps us have a communication system that can easily accommodate our expanding membership. The visual interface is user-friendly and simple, which was vital for us when switching from another provider.
The right product for every type of communication
What do you like best about the product?
I have been using Talkdesk for a few months and am very happy. It is an excellent call center software that offers a variety of features and tools to help businesses manage customer calls. Agents can quickly log in and begin taking calls because the software is intuitive and provides an excellent user experience. Talkdesk's robust reporting capabilities allow businesses to monitor caller satisfaction, agent performance, average handling time, and other key metrics.
What do you dislike about the product?
I dislike its reliance on Wi-Fi because some places I work have poor Wi-Fi.
What problems is the product solving and how is that benefiting you?
Talkdesk is excellent for holding team members accountable and managing their performance because it is easy to track productivity, so long as everyone is clear regarding which state to use and when.
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