Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Streamline with your Business with an Effortless Phone System
What do you like best about the product?
This aids to provide and deliver better service by giving crucial context details/information about a customer as soon as the call is received. Talkdesk has easy-to-use access to users which helps reduce agents' time to resolution and tailor customers' experience.
What do you dislike about the product?
Talkdesk though rarely, still experiences technical issues which need to be addressed. Examples are delayed ticket generation and automation. However, their customer support is fast and reliable when these cases happen. They also provide alternatives while the concerns are still being addressed. All in all, it does not affect the overall handling of customer concerns.
What problems is the product solving and how is that benefiting you?
Talkdesk simplifies access to member and customer information, accelerating issue resolution. Moreover, its user-friendly interface empowers your CX representatives to effortlessly utilize it.
Future call centers will employ talkdesks
What do you like best about the product?
The best thing about Talkdesk is seeing the big picture regarding reporting. We have accurate call volume data for all lines, which helps us determine who on the team is occupied and who could benefit from additional assistance. The recordings are also beneficial because we can identify when a customer isn't providing us with the whole story or is unclear, so we can then clarify the situation. Hence, there is a common understanding moving forward.
What do you dislike about the product?
I wouldn't say I like the reporting section of Talkdesk. It is difficult to understand and use, with steep learning curves and odd restrictions (such as the inability to filter real-time information on dashboards and the limitation of edit mode filters to ring groups rather than individual agents). I think Talkdesk would be an ideal telephone service if these problems could be resolved or improved.
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk has proven to be highly beneficial regarding the number of calls and the flow of calls. As a result, we can modify agent schedules rapidly in response to changing business requirements.
One app has all the tools you need to help you.
What do you like best about the product?
As an Insurance Agent, I appreciate how talkdesk provides me with many call reporting alternatives and how beneficial area code presence is.
What do you dislike about the product?
You cannot replicate dashboards with your profile, and occasionally data is missing when selecting dashboard filters, so you cannot be sure of 100 percent correctness.
What problems is the product solving and how is that benefiting you?
Creating reports and customized dashboards is advantageous, as it allows managers to monitor the productivity of their staff. It has the high audio quality and can record calls—a significant change.
My experience with Talkdesk is very good and always recommend other people to use this.
What do you like best about the product?
It's easy to connect to the customer as it has auto dialer option.
What do you dislike about the product?
Sometime call drop before connecting to the call need to dial again.
What problems is the product solving and how is that benefiting you?
When I raised the query to Talkdesk team they resolved it within the time frame.
Talkdesk Review
What do you like best about the product?
Best part about Talkdesk is they make the world smaller for you to connect you to every corner of the world on your device.
What do you dislike about the product?
Talkdesk Mobile application can be more better and user friendly
What problems is the product solving and how is that benefiting you?
Helping us to resolve customer queries from every corner of the world. Allowing us to enhancing customer experience.
I'd suggest because communication is clear.
What do you like best about the product?
What I appreciate about Talkdesk is how they constantly seek to develop and generate new ideas. Adding new capabilities that help us run our contact center better daily, hence lowering the amount of work we have to do and making it easier to manage, is a constant priority.
What do you dislike about the product?
It has no significant flaws. However, it would be wonderful to select online members without having to select each one separately.
What problems is the product solving and how is that benefiting you?
With the aid of ACW and agent statuses, we may gain insight into several KPIs in real-time. As an administrator, I may alter my agents' status and prevent them from ignoring calls.
Talkdesk is a firm that concentrates on customer service and new ideas.
What do you like best about the product?
Talkdesk remains my #1 option due to its dependability, high call quality, user-friendliness, and integral role in my workflow. Understanding how the program operates is not tricky. The program is relatively simple, and controlling call flows is logical and clear.
What do you dislike about the product?
The time required to research and collect the necessary data is a challenge for me. It occasionally becomes unresponsive when attempting to view the results or request to access the data.
What problems is the product solving and how is that benefiting you?
I can communicate with folks from around the world and stay in touch with people. I can continue working without pausing for anything else. I can contact folks when they are engaged in other activities. The sound is crisp, and the user interface is intuitive.
Great app for Customer Service and reports
What do you like best about the product?
Easy to monitor the status of CX representatives.
What do you dislike about the product?
We can extract all of the reports, however, sometimes it takes time to download or generate.
What problems is the product solving and how is that benefiting you?
It helps us monitor the calls between customers and CX representatives. Like duration or handling time to meet our Service Level.
Overall experience was good with the TD call
What do you like best about the product?
Overall quality of the Taldesk calling is good
What do you dislike about the product?
Sometime call drop and we do not have the alternate option of TD on Mobile App
What problems is the product solving and how is that benefiting you?
Talkdesk team resolve the query at the earliest whenever we raise them.
talkdesk
What do you like best about the product?
Suitable for international calls and generating the accurate report
What do you dislike about the product?
no option to make conferance calls within the organization
What problems is the product solving and how is that benefiting you?
They are trying their level best to match all the requirements and its helping me with their regular updates
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