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Great app for Customer Service and reports
What do you like best about the product?
Easy to monitor the status of CX representatives.
What do you dislike about the product?
We can extract all of the reports, however, sometimes it takes time to download or generate.
What problems is the product solving and how is that benefiting you?
It helps us monitor the calls between customers and CX representatives. Like duration or handling time to meet our Service Level.
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greatJob team
What do you like best about the product?
I love Talkdesk...the call, sound quality is excellent..call recording make the software to the next level and no issues at the time of playback ...the same has been experienced from my co-like and they also love it too...continue to serve the best of urs.. thank you
What do you dislike about the product?
Team, it will take millions of years to find the reason for disliking to great software Talk desk......
What problems is the product solving and how is that benefiting you?
No issue
Its a very user friendly app. Easy to use and dial.
What do you like best about the product?
The design is user-friendly, For both Incoming and outgoing calls.
The pop-up for incoming calls is very cool.
The connectivity for outbound calls is high, and there are no issues with the dialling app.
Also, the central part is that we have a plug-in to click on the number, and it would directly dial than tying or copying the number.
I love TD.
The pop-up for incoming calls is very cool.
The connectivity for outbound calls is high, and there are no issues with the dialling app.
Also, the central part is that we have a plug-in to click on the number, and it would directly dial than tying or copying the number.
I love TD.
What do you dislike about the product?
Nothing much to say about it.
Just that if we could send messages and receive them, we probably didn't have that function on our TD.
Sometimes there is a lag in dialling.
Just that if we could send messages and receive them, we probably didn't have that function on our TD.
Sometimes there is a lag in dialling.
What problems is the product solving and how is that benefiting you?
There was an issue of call dropping, but with the last update, the problem has been solved, and now it dials perfect and works best compared to other applications.
Overall experience was good with the TD call
What do you like best about the product?
Overall quality of the Taldesk calling is good
What do you dislike about the product?
Sometime call drop and we do not have the alternate option of TD on Mobile App
What problems is the product solving and how is that benefiting you?
Talkdesk team resolve the query at the earliest whenever we raise them.
User friendly interface and smooth process
What do you like best about the product?
I have been using talkdesk since last 2 years and I just love it. The process is really smooth and simple and easy. Its easy to connect with your customers. I would recommend everone in my vicinity to use talkdesk for sure. Thank you talkdesk team.. !!
What do you dislike about the product?
There is nothing to dislike about it. You guys are fantastic.
What problems is the product solving and how is that benefiting you?
Connectivity issues and we can easily connect with numerous people from different countries.
Easy and convenient
What do you like best about the product?
Easy to use interface, good audio call quality. reliable enabled with good features to connect anywhere in world
What do you dislike about the product?
Its all good. messaging service not available
What problems is the product solving and how is that benefiting you?
incase of connectivity issue it is resolved instantly
The best phone app ive used so far
What do you like best about the product?
Its a great tool to make and receive calls, very reliable,it always runs the way it should, all the updates are smoothly done, have never had an issue with this app
What do you dislike about the product?
Sometimes when you bring a number from chome to call, using the callbar extention, it adds numbers that are not included on the phone number, like a number 20 in the middle of the phone number
What problems is the product solving and how is that benefiting you?
it allows us to stay connected with our customers and all users of our services, with consistent, efficient, and clear communication our company is able to grow a lot
The good and the bad
What do you like best about the product?
reporting, recording, and live visibility from the dashboards are all very helpful from a team lead perspective. I can get real time insight into company best practices.
What do you dislike about the product?
There are an alarming number of technical issues our company has adopted sending issues directly to our POC at TD now because it was consuming a lot of our internal time summarizing the problems weekly.
What problems is the product solving and how is that benefiting you?
Calls dropping, sound quality, minor status bugs, and a list of miscellaneous issues that help our various team members get the job done. Talkdesk has been cooperative in providing support.
G2 review for TD.
What do you like best about the product?
The best thing about it is that it allows us to generate reports as per our flexibility. It gives access to all the recordings.
What do you dislike about the product?
They should add an option of making conference calls as it will help us to save time.
What problems is the product solving and how is that benefiting you?
They have provided us with a clear network which has improved our CSAT score. It is a user-friendly application to use.
Huge upgrade for our call center
What do you like best about the product?
Easy-to-follow directions and dashboards are customizable.
What do you dislike about the product?
I have no dislikes thus far. When or if a technical error, it is handled promptly.
What problems is the product solving and how is that benefiting you?
They fix the problems if we have any promptly and business runs smooth.
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