Talkdesk
TalkdeskExternal reviews
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Talkdesk review
What do you like best about the product?
It is an easy-to-use platform with excellent connectivity. The percentage of calls getting dropped is not very high, which is great.
What do you dislike about the product?
There are a lot of scopes to improve on the voice clarity and the initial starting up process.
What problems is the product solving and how is that benefiting you?
It smoothens the dialing process, especially for international students. It is time-saving!
Easy to use
What do you like best about the product?
Its very easy to administer the tool. Its as easy as 1-2-3
What do you dislike about the product?
Reporting is not user friendly. You cannot create a report inside td as well as the trends that needs to be presented to the leadership team. That should be abailable in the tool
What problems is the product solving and how is that benefiting you?
Calling pitside for sales and support
Easy to use - Saves times and makes your day easy
What do you like best about the product?
Is easy to find the reports, with a quick word you have the reports available listed. Also, is easy to have visibility of the queues and the agents available at the time. I know that I can for sure go to the reports, filter by the team and the information I need, this will save some time in my day and also once the report is downloaded is very simple to understand the information on it so it would not be required for you to spend extra time on trying to figure it out how to translate the information you need. is a global customer care and technology company, providing value-driven solutions for over 20 years
What do you dislike about the product?
For the part of the voice mails, it would be nice to have an explanation of the purpose of it for leads and agents. On the part of activities how to benefit from that and get the best from the tools. I would only suggest like manual or information on how to access everything and all the feature that talk desk offers this would motivate others to go with the product that is the most complete and easy to use for all the users.
What problems is the product solving and how is that benefiting you?
Easy access to the information I need, from the agents, from the queues and overall from the entire operation. I like that on the part, especially on the reports is easy to find the information you would need to ensure each agent. personally, it benefits me because it saves time and when it comes to the operation you need something easy to access, provides all the information and grants you any visibility you need to have supervision over the agent's queue and the information you need in case answers needs to be provided.
Recommendations to others considering the product:
Review and learn is easy to pick it up. You can download the reports you need and filter them.
Talkdesk is fast,and easy to use.
What do you like best about the product?
I like that I can change my number, helps that way customers don't think it's a scammer call. The trust of my customers, well with a different tool you cant change your number.
What do you dislike about the product?
Well, it rarely has issues, when there are issues it just wouldn't let me do a call, all it takes is to wait for a couple of minutes for the system to recover and can continue working with no problem.
What problems is the product solving and how is that benefiting you?
With Talkdesk is Easy to go and check if I have any voicemails from my customers, I just go to my profile lets me know how long ago was it, and lets me listen to it without having to download it, this is easier for me to get in touch with my customers.
Ease interface, straightforward
What do you like best about the product?
The interface is pretty simple no big science behind a phone call , once you get the basic, speed dialing is the ease thing to do from there , I like having the visual of whats happing in the call , time , rec , what default line , etc
What do you dislike about the product?
I don'tike the bug where as im dialing if a call comes in that second , it might even just show the default interface or a dialing number screen with no timer no buttons no nothing , and the ringging sound in both cases , dont kjnow if im wating on an incoming call , dialing a number , or just whatever , but i have to hard restart talk desk to get back on track
What problems is the product solving and how is that benefiting you?
the ease to speed dial and know from where I'm dialing the DEFAULT number, I use it with the sales force and use the transfer option to get my customers where they need to , its relly helping me complete my call volume and to get the info right where it need to with the quick notes
Recommendations to others considering the product:
I don't have much experience with dialers , but talk desk is very understandable hands on , a couple of calls and everything will fall in place
Great app
What do you like best about the product?
I like how fast it is. I love the layout.
What do you dislike about the product?
Some times it can lags. I gets frozen at times.
What problems is the product solving and how is that benefiting you?
It has helped me keep track of clients.
Recommendations to others considering the product:
Be ready for a great experience
Reliable, no outages, good quality WW service network platform
What do you like best about the product?
TD Contact centre is intuitive with an admin friendly UI. Agent administration is straight forward. The migration from Callbar to the CX app was straight forward. Tech support response times are very good. They are also very helpful. As good as HPE Nimble, .... nearly :)
What do you dislike about the product?
Zoom integration or having a native remote tool/session function that seamlessly integrates with the CX App agent status
What problems is the product solving and how is that benefiting you?
Platform resiliency and robustness. Good call quality and very low latency. Platform redundancy meaning no outages. Compared to previous vendors used (Mitel and ShoreTel) MoS score and voice quality are far better. I do not think we have seen an outage that was TDs fault. No complaints from agents internally or customers externally
Recommendations to others considering the product:
If looking for a reliable, good quality Voice service with redundancy and reliable/helpful support - I would recommend TalkDesk
Excelent Software
What do you like best about the product?
Reports, as a Salesforce analyst, talkdesk has amazing options for calls reports, also area code presence continues to amaze me how helpful it is.
What do you dislike about the product?
Not compatible with Firefox, using SalesForce account, needed to switch to a different browser to use it.
What problems is the product solving and how is that benefiting you?
The Reports I can't get from Salesforce, I get very specific data from calls that helps me as an analyst.
Recommendations to others considering the product:
Local Presence excelent for call centers
fit for use and fit for purpose
What do you like best about the product?
Always available. Less downtime and degradation
What do you dislike about the product?
In terms of reposting, we can use only out of the box functionality and Talkdesk dont have analytics for the monthly usage cost and analytics for tool activities and usage.
What problems is the product solving and how is that benefiting you?
problem on downtime
Recommendations to others considering the product:
easy to use, easy to administer, always available, and can be integrated to most systems
A very effective tool, it delivers what it promises in a satisfactory way.
What do you like best about the product?
The dashboard model, ease of navigating between functions, ease of locating what I need to do my job efficiently.
What do you dislike about the product?
So far I have not missed anything. It meets the needs that my function requires, I can work from outside the office and I am satisfied with it.
What problems is the product solving and how is that benefiting you?
Nothing to declare.
Recommendations to others considering the product:
A very effective tool, it delivers what it promises in a satisfactory way.
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