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Does a lot
What do you like best about the product?
The possibilities within talkdeks are emense. A lot of intergrations to pull date from different sources into 1 pane of glass. Ai as well is big thing to be able to use self service and deflect phone calls.
Implemetation of Talkdesk was easy. for us it was to move Voice over and then intorduce all the extra features.
Implemetation of Talkdesk was easy. for us it was to move Voice over and then intorduce all the extra features.
What do you dislike about the product?
Not really to do with talkdesk but their carrirs in Europe can be a bit flaky wth service drop outs. But I know TalkDesk are working to mitigate this
What problems is the product solving and how is that benefiting you?
We will once we get sign off from the business go down a chat and Whatsapp route so custmers can check on their repair or bok an appointment in without the need for a phone call
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Reliable and customizable
What do you like best about the product?
Customizability with Studio and Live. Studio allows us to create flows most suited to our company's needs. Live allows everyone working with the platform to see the metrics they need to perform well within the team. Also, customer support is swift to respond.
What do you dislike about the product?
A while ago when we were experiencing issues with the quality of calls, we were disappointed with the lack of solutions provided or action taken from support's side.
The knowledge base is a bit scattered and the search engine is not always providing relevant information.
The knowledge base is a bit scattered and the search engine is not always providing relevant information.
What problems is the product solving and how is that benefiting you?
Talkdesk is a tool used to solve customer support queries via phone.
Exceeded Expectations!
What do you like best about the product?
Implementation went much easier than expected, enabling us to meet our aggressive timeline. Since launching Talkdesk, we've improved our Answer Rate by 4%, which is better than expected. Integrations possabilities seem endless, as we are continuing to find ways that the platform can drive improved customer experience and efficency.
What do you dislike about the product?
Talkdesk provides so much data in the way of default dashboards and reports along with the ability to create customer reporting, but it's a little difficult to navigate.
What problems is the product solving and how is that benefiting you?
Our primary reson for moving to Talkdesk was because of the Workforce Management feature. This tool has enabled us to better manage our staffing, improve our Answer Rate and ultimate book more appoitments leading to increased revenue.
Good Comtact Center Solution, lacks WFM software
What do you like best about the product?
Talkdesk makes taking calls simple for agents. As and admin making updates is an ease in the Call flow iwith studio.
What do you dislike about the product?
When iddues arise it takes the talkdesk team a long time to find a resolution for it.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us bring Ai into your call flow resulting in calls being deflected so our agents be more productive.
Good Solution
What do you like best about the product?
One of the things that attracted us to Talkdesk was the ability for us to use our IT team to develop our use of the solution over time, without the need for expensive PS work. Talkdesk has a good range of features and is very user-friendly for front-line agents. The support has also been excellent so far.
What do you dislike about the product?
Implementation wasn't quite as smooth as we hoped, although the rarely are
What problems is the product solving and how is that benefiting you?
We are just getting started with the AI aspects of Talkdesk and the benefits it can bring us with intelligent routing. We also plan to integrate digital channels to make use of the omnichannel capabilities
One of the worst call center software on the market
What do you like best about the product?
There has been nothing positive about my experience
What do you dislike about the product?
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan.
Avoid Talkdesk like the plague unless you want hours
Avoid Talkdesk like the plague unless you want hours
What problems is the product solving and how is that benefiting you?
Talkdesk is causing more problems than it is resolving.
Talkdesk Has Great Support
What do you like best about the product?
Talkdesk provides frequent enhancements to their product and it is very intuitive and easy to use. The management capabilities of Talkdesk provide the end-user with a very detailed view of all business lines within your contact center. Voice Biometrics, Agent Assist and Virtual Agent have had a tremendous impact on decreasing call volume and improving call efficiencies.
What do you dislike about the product?
Our implementation has last one year over expectations. However, not all delays have been contributed completely to Talkdesk, as some vendor relationships have impacted the timeline.
What problems is the product solving and how is that benefiting you?
We have insight into interaction subject matter that has resulted in procedure improvement and overall efficiency. Our virtual agent is able to handle frequently asked questions without speaking to an agent. Most of our interactions are all handled through Talkdesk, whether voice, SMS, chat, ect. which provides a level of unmatched efficiency when cross training agents and presenting interactions. Their customer support is the best in the industry.
Talkdesk: Powerful automation for customer experience
What do you like best about the product?
Talkdesk is a great, turnkey solution to power our custgomer success center. We route help desk calls through Talkdesk and get lots of infomration back in Salsforce to view and report on. We can create cases based on interactions and measure lots of detail with the Talkdesk integration.
What do you dislike about the product?
There is some one-time setup to get all of the automations working properly with the integration. This took some time, and would love to see more out fo the box solutons here.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of reporting on our KPIs and SLAs for things such as talk and wait time.
All good so far
What do you like best about the product?
The team have been great understanding our needs, lot's off opportunity for improvement
What do you dislike about the product?
It's hard moving to the next level up, quite expensive and needs customisation. The team have been great at showing us what it can do
What problems is the product solving and how is that benefiting you?
Inbound calls, but in the future call diagnostics
Regular.
What do you like best about the product?
permite ver la información en tiempo real,y es muy fácil de manejar.
What do you dislike about the product?
Requiere una conexión a internet muy alta .
Hay que pagar para que no le salga un número internacional a los doctores cuando se les llama.
Hay que pagar para que no le salga un número internacional a los doctores cuando se les llama.
What problems is the product solving and how is that benefiting you?
Optimiza los tiempos de gestión de llamadas,haciendo más productivos el día laboral de los asesores.
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