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External reviews

2,393 reviews
from G2

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    Steffen K.

Profound phone solution

  • October 10, 2024
  • Review verified by G2

What do you like best about the product?
Talkdesk is an excellent solution for managing phone connections across various setups, including call centers, offices, and remote locations. It offers a wide range of options and flexibility. We’ve used Talkdesk for daily customer interactions, and found it easy to set up.
What do you dislike about the product?
While some options can be found through research or by browsing the menu, the overall call structure can feel overwhelming, especially if you require a more detailed setup.
What problems is the product solving and how is that benefiting you?
We needed to set up a contact center solution that accommodated multiple teams, with custom routing, inbound and outbound phone numbers, different opening hours for each team, and personalized IVR messages.


    Marcel D.

We really like Talkdesk for its reliable performance, user-friendly interface, and excellent support

  • October 10, 2024
  • Review provided by G2

What do you like best about the product?
What we like best about Talkdesk is its intuitive user interface, seamless integration with other tools, and the ability to easily customize workflows, which significantly improves our team’s efficiency and overall customer experience.
What do you dislike about the product?
One thing we find challenging about Talkdesk is that some advanced reporting features can be a bit complex to navigate, and there are occasional delays in updates or new feature rollouts. However, their customer support is always helpful in resolving any issues.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us streamline our customer support by centralizing all communication channels in one platform, which improves response times and overall efficiency. It also provides detailed analytics and reporting, allowing us to track performance metrics and make data-driven decisions to enhance customer satisfaction. The ability to customize workflows has further optimized our team’s productivity.


    Sven Z.

Luis was always helpful. It was a pleasure to work with him

  • October 10, 2024
  • Review provided by G2

What do you like best about the product?
Talkdesk as tool was a long time our main tool as Call Center solution and it has a great Salesforce Connection.
What do you dislike about the product?
Talkdesk should focus more on th UI and the Admin part as well as integration with SCIM/SAML. The Callcenter industry is changing Quickly and in my opinion Talkdesk needs to be easier to be integrated and Administrated.
What problems is the product solving and how is that benefiting you?
As our main Callcenter Tool for Sales and Customer Support


    Nontobeko M.

Talk desk review

  • September 28, 2024
  • Review verified by G2

What do you like best about the product?
talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature.
What do you dislike about the product?
in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use.
What problems is the product solving and how is that benefiting you?
Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work.


    Transportation/Trucking/Railroad

Talkdesk Review

  • September 26, 2024
  • Review provided by G2

What do you like best about the product?
The talkdesk user interface is really easy to learn and use on a day to day basis. Call quality is consistantly good and the copilot features are also really helpful for getting call summaries and looking through the knowledge base to find answers while on a call.
What do you dislike about the product?
Occasionally talkdesk notification client has issues bringing up call cards.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving streamlining problems while on a call. Instead of searching through multiple windows for issues or questions a customer brings up, we have our knowledge base updated with searchable common topics I can quickly reference.


    Natalie H.

A Game Changer for JK Moving Services!

  • September 26, 2024
  • Review verified by G2

What do you like best about the product?
Since implementing Talkdesk, our team at JK Moving Services has experienced a remarkable shift in how we handle customer interactions. The platform has streamlined our communication process, allowing us to provide faster, more efficient service to our clients. The intuitive interface and seamless integration with our CRM make it easy for my colleagues and me to track, manage, and follow up with customers, leading to better engagement and higher satisfaction rates.
What do you dislike about the product?
One area for improvement would be the option to change the answer ringer. Customizing the ringtone would add a personalized touch and make it easier to differentiate between internal and external calls, which would be especially helpful in our fast-paced environment.
What problems is the product solving and how is that benefiting you?
One significant problem Talkdesk is helping us solve is customer call management. Before Talkdesk, we struggled with missed calls and delayed responses, especially during peak times. Now, features like automatic call distribution and real-time monitoring ensure that no call slips through the cracks, helping us maintain a high level of responsiveness and customer satisfaction.


    Xhoi K.

Game changer for customer service, automating tasks is number one for me!

  • September 26, 2024
  • Review verified by G2

What do you like best about the product?
user friendly and flexible, freeing up my time by automating tasks is something that will ALWAYS make my job easier as well as the variety of options to customize it for whatever you need it for
What do you dislike about the product?
probably takes some time to learn at first and it might require additional support to get a hang of it, also calls sometimes simply do not come to my talkdesk so I just have to restart from time to time
What problems is the product solving and how is that benefiting you?
reducing wait times and improving the quality of interactions, AI powered features are unmatched as this is a new thing now and talkdesk seems to get the hang of it very quickly


    Nancy G.

Talkdesk Review

  • September 23, 2024
  • Review verified by G2

What do you like best about the product?
I absolutely loved the Co-Pilot feature! It’s a total game-changer. Being able to instantly review what was said is so helpful—whether I need to double-check something I missed or get a quick reminder, it’s always right there to keep me on track. It’s like having a personal assistant that ensures I never miss a beat with customers!
What do you dislike about the product?
It can be a bit tricky to locate the cues at first, but with a little practice, it becomes much easier!
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of inefficient and fragmented customer service management. By providing an all-in-one cloud-based platform, it streamlines communication across various channels—whether it’s phone, email, or chat. This makes it easier for teams to manage customer interactions and deliver faster, more personalized support. For me, the biggest benefit is how it boosts productivity. With features like real-time analytics and AI-powered tools, I can respond quickly, track customer needs accurately, and ultimately improve the overall customer experience!


    Phumelele G.

Talkdesk has been so effective in my calls, great call quality and call flow.

  • September 19, 2024
  • Review provided by G2

What do you like best about the product?
We are able interact in calls internally and externally.
What do you dislike about the product?
Talkdesk can sometimes delay call stats.
What problems is the product solving and how is that benefiting you?
Talkdesk assists on receiving and outgoing calls.
I am able to receive inbound and make outbound calls, also has excellent call quality.


    Gcina N.

Pleasurable

  • September 19, 2024
  • Review provided by G2

What do you like best about the product?
I do use Talk Desk frequently which comes with several features
What do you dislike about the product?
I found it to be far from ease of Implementation as all the other features are a little difficult to use
What problems is the product solving and how is that benefiting you?
Talk Desk Has solved manual dialing making it easier to execute and to get through the workload