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talkdesk
What do you like best about the product?
Suitable for international calls and generating the accurate report
What do you dislike about the product?
no option to make conferance calls within the organization
What problems is the product solving and how is that benefiting you?
They are trying their level best to match all the requirements and its helping me with their regular updates
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quality auditor
What do you like best about the product?
Suitable for international calls and generating the accurate report
What do you dislike about the product?
no option to make conference calls within the organization
What problems is the product solving and how is that benefiting you?
They are trying their level best to match all the requirements, and it's helping me with their regular updates
The perfect tool for your support team!
What do you like best about the product?
Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses
What do you dislike about the product?
When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating
What problems is the product solving and how is that benefiting you?
From user perspective, it's simple yet effective tool. Quality is great and all the calls are stored. Recording's never have any issues and the call quality is pretty good. From an administrator perspective, creating dashboards is a great feature to get an overall view. Coaching is also an amazing tool, allowing you to guide the agent through difficult cases.
The best app to connect overseas
What do you like best about the product?
It's user-friendly. Easy to use. Tag calls as per status. Stable internet connection, and the call goes very smoothly. You can even check the details of the rings and listen to the recordings
What do you dislike about the product?
Filtering the calls is difficult. Without WiFi, the rings are challenging to make using a hotspot. Calendar options are not available to filter the calls per day. Lag in the calls somedays.
What problems is the product solving and how is that benefiting you?
Making calls overseas hassle-free. Tagging breaks, login, logout, available, offline tags. Frequent updates. The quality of calls gets updated frequently. There is an option to rate the call quality, which is excellent.
The Platform is nice for Conversation specially if you are on the GO MODE
What do you like best about the product?
The Platform is friendly for Conversation, especially if you are on the GO MODE,
What do you dislike about the product?
So far i feel there is a Lack of Texting service
What problems is the product solving and how is that benefiting you?
Texting service is a must for such a platform, since being in the marketing campaign, customer usually prefers Texting rather than calling on Phone
Talk Desk FB and Review
What do you like best about the product?
It is user-friendly software. All the calls get recorded and give access to all the recordings easily.
What do you dislike about the product?
It should add an option to get the reports in different formats instead of giving the option of Excel.
What problems is the product solving and how is that benefiting you?
It has given us the option to have flexibility in terms of generating reports.
TD FB
What do you like best about the product?
It has been beneficial in terms of providing a transparent network. It gives us the recordings of all the calls made.
What do you dislike about the product?
They should give us an option to make conference calls.
What problems is the product solving and how is that benefiting you?
It has improved our CSAT score. In addition, it provides access to all the reports as per our flexibility.
A Great software for International Calling
What do you like best about the product?
A simple and easy-to-use software with great user interface.
What do you dislike about the product?
Nothing as such as Talkdesk has never disappointed with any of it's features.
What problems is the product solving and how is that benefiting you?
It is helping us connect with customers internationally without any hassles.
Talk Desk Feedback
What do you like best about the product?
It gives us an option to record all the calls and generate accurate reports on timely basis.
What do you dislike about the product?
There is nothing in specific that can be disliked about the software.
What problems is the product solving and how is that benefiting you?
It is helped us to save costs. It has helped to improve our CSAT score.
TD Review
What do you like best about the product?
gives an option to generate the report on timely basis and gives access to all the recordings
What do you dislike about the product?
Nothing as specific as all the features as very nice
What problems is the product solving and how is that benefiting you?
It has been a user friendly software and has helped us to save the cost
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