Talkdesk
TalkdeskExternal reviews
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Nice app for business. I really recommend it.
What do you like best about the product?
I like that is user friendly. You can make easy calls and easy transfers between colegues.
What do you dislike about the product?
That the app doesn't have the feature of video calling.
What problems is the product solving and how is that benefiting you?
It helps me to:
-communicate externally with the costumes from my portfolio in an effective manner and also internally with my colleagues from other departments.
- transfer the calls from customers from my queue to relevant queues from other departments.
-communicate externally with the costumes from my portfolio in an effective manner and also internally with my colleagues from other departments.
- transfer the calls from customers from my queue to relevant queues from other departments.
it's a good app
What do you like best about the product?
it helps businesses to grow and develop. I like the interface, is user-friendly and easy to use
What do you dislike about the product?
In app it's not that easy to take out reports
What problems is the product solving and how is that benefiting you?
it benefits the company
TalkDesk makes it easy to monitor and manage your team.
What do you like best about the product?
Talkdesk, a cloud-based phone center software, helps businesses improve customer satisfaction and increase sales conversion rates. Our customer service department has been using Talkdesk for more than a year and has found it to be highly user-friendly with excellent support. The pricing is competitive, and integration with other platforms is a plus. Customer service improvement is a fantastic benefit of this software.
What do you dislike about the product?
Due to the small number of tutorials on the Internet, novice users may have trouble getting used to this solution.
What problems is the product solving and how is that benefiting you?
The cloud-based phone cent er offers many benefits, including increased productivity and customer satisfaction, reduced costs, and improved efficiency.
Recommendations to others considering the product:
We highly recommend Talkdesk to companies looking for ways to improve their customer service.
Talkdesk is an excellent tool for businesses of all sizes.
What do you like best about the product?
From a user's perspective, Talkdesk is simple and effective. Calls are recorded flawlessly and the quality is excellent. Administrators can create dashboards to see a complete view of their agents' performance. Coaching enables you to help agents navigate difficult cases effectively.
What do you dislike about the product?
One of the most significant problems is the lack of a call search function.
What problems is the product solving and how is that benefiting you?
The software has enabled us to grow and has been there for us every step of the way.
Usually reliable, some details could be better, but overall satisfied.
What do you like best about the product?
I like the customizable dashboard, so you can see what is most important or valuable to you. Color coding statuses make it easier to review at a glance. I like that you can customize the statuses as well. For recorded calls, we really like that you can speed it up or slow it down; very useful for long calls.
What do you dislike about the product?
When you monitor a call, once you stop monitoring, it will kick you back into a random status, so you have to be on the lookout for that. Talkdesk will either change you to another status or will not recognize the status change you just made. You have to restart or refresh it a few times a day for it to work properly.
Sometimes, talkdesk will go blank; you have to refresh it or go in and out of edit mode for it to go back to normal.
In order to pull up a report you have to go to the 'old talkdesk', but it won't work until after a few tries.
Sometimes, talkdesk will go blank; you have to refresh it or go in and out of edit mode for it to go back to normal.
In order to pull up a report you have to go to the 'old talkdesk', but it won't work until after a few tries.
What problems is the product solving and how is that benefiting you?
It helps our customers get in touch with us, and it helps us help them more efficiently. Since you can save contact details on Talkdesk, it helps to know who is calling, sometimes you can figure out why they're calling before you even speak to them.
Great Solution - Highly Recommended
What do you like best about the product?
Flexibility and the independence the tool provides to configure as per business needs. We can modify the IVR's and flows right away without waiting for IT or Talkdesk to do it for us.
What do you dislike about the product?
Support channels to reach Talkdesk can be broadened to have direct chat/phone support. The turnaround time on tickets and email sometimes is too long. The FAQ's help but sometimes you need more personalized help.
What problems is the product solving and how is that benefiting you?
We are a 24x7 support desk with a global presence. Talkdesk helps us connect multiple countries through a single solution. We can route calls easily originating from any part of the world.
i like how the app looks
What do you like best about the product?
i like that the app is very user friendly
What do you dislike about the product?
i dont't like that for reports is a bit dificult to do
What problems is the product solving and how is that benefiting you?
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Excellent tool for customer service center automation and call routing
What do you like best about the product?
Excellent tool for customer service center automation and call routing. Works great with CRM integration
User experience - ease of use and minimal learning curve
Admin - Studio flows are very simple to define and manage.
CRM integration and any data dip is easy to set up
User experience - ease of use and minimal learning curve
Admin - Studio flows are very simple to define and manage.
CRM integration and any data dip is easy to set up
What do you dislike about the product?
1. Desktop app "Conversations" is not stable
2. Service/support and customer success manager engagement
3. Frequent releases and upgrades to the tool
4. Focused team in US for support and engagement from success manager
2. Service/support and customer success manager engagement
3. Frequent releases and upgrades to the tool
4. Focused team in US for support and engagement from success manager
What problems is the product solving and how is that benefiting you?
Customer support center - inbound and outbound call management
Call disposition and activity tracking in CRM
Dashboard and reporting
Call disposition and activity tracking in CRM
Dashboard and reporting
Recommendations to others considering the product:
Great tool. Ensure you understand the critical aspects of business continuity planning for cloud-based solutions. The call center plays a critical role in any organization which will impact core business.
Talkdesk Experience
What do you like best about the product?
Its a one stop solution for all call center needs. With new features in workspace, the conversations can be integrated with lot of other channels like email and text messages.
What do you dislike about the product?
Sometimes the support is slow but otherwise its a great platform.
What problems is the product solving and how is that benefiting you?
All our clients get to our call center via TD and the studio flows make it easier to implement changes. Admin has a lot of functionalities that they can utilize.
Solid webphone/timekeeping system
What do you like best about the product?
It's a solid webphone and timekeeping system. The phone function worked fairly consistently, with few dropped calls, and kept track of our time for payment very well with very few glitches or errors. It kept all the phone numbers we might need to transfer to in a nice little directory for us.
What do you dislike about the product?
The version we used didn't integrate with Zendesk so had to be opened and signed into separately and monitored on a different screen/window. Calls were sometimes really scratchy and sound would occasionally cut out on either our or the caller's end so we couldn't hear each other. It worked a lot better than some other softphone systems we used but there were still some quality issues.
What problems is the product solving and how is that benefiting you?
The directory was great for keeping all nubmers we may need on hand in one location. The softphone worked very well most days, and it kept track of our statuses and worked time for payment very well.
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