Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Review for talkdesk
What do you like best about the product?
Talkdesk is quite user friendy and easy to use
What do you dislike about the product?
Once they resolve the lagging on the site then the service will be great
What problems is the product solving and how is that benefiting you?
The recording options help us to improve the quality aspects for future
We love the user interface's clarity and intuitiveness
What do you like best about the product?
Talkdesk has been a great addition to our company, enabling us to communicate across locations quickly and efficiently. We love the user interface's clarity and intuitiveness. This makes training new team members a breeze. Furthermore, we're always impressed by how quickly Talkdesk implements new features and enhancements. Our dedicated CSM has been beneficial, as well as the annual assessments and regular check-ins to ensure that TalkDesk meets our needs. Their staff is constantly working on making improvements.
What do you dislike about the product?
In my opinion, the options for generating reports have been made much worse in the latest update.
What problems is the product solving and how is that benefiting you?
Talkdesk has been an excellent addition to our organization, as it helps us have a communication system that can easily accommodate our expanding membership. The visual interface is user-friendly and simple, which was vital for us when switching from another provider.
The right product for every type of communication
What do you like best about the product?
I have been using Talkdesk for a few months and am very happy. It is an excellent call center software that offers a variety of features and tools to help businesses manage customer calls. Agents can quickly log in and begin taking calls because the software is intuitive and provides an excellent user experience. Talkdesk's robust reporting capabilities allow businesses to monitor caller satisfaction, agent performance, average handling time, and other key metrics.
What do you dislike about the product?
I dislike its reliance on Wi-Fi because some places I work have poor Wi-Fi.
What problems is the product solving and how is that benefiting you?
Talkdesk is excellent for holding team members accountable and managing their performance because it is easy to track productivity, so long as everyone is clear regarding which state to use and when.
Stay in touch with your customers
What do you like best about the product?
I am confident that Talkdesk will help me provide superior customer service and increase my company's revenue. The primary reason is that sales and support through text-only are not equivalent to other support applications involving voice responses. With Talkdesk, customers can clarify matters more quickly because of its richness of voice instead of just written responses. This saves me time by using an automated voice response system when answering the phone or resolving an issue, providing intelligent responses that leave no room for confusion or misunderstanding on the part of the customer, ultimately ensuring their satisfaction.
What do you dislike about the product?
Insufficient filtering options exist when searching for calls. I require a filter to narrow search results by call duration.
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy to keep track of employee progress and ensure everyone is meeting our company standards. I love the user-friendly interface, which makes it easy for my team to stay on top of productivity
best app ever of this kind
What do you like best about the product?
I like you can use filters and the option to see in the activity when a contact called or was called. i like the simplicity of the app itself- i think this is the biggest advantage.
What do you dislike about the product?
You don't have the option to check the list of persons who are in a specific status from the dashboard if they are out of your group. the are no skins you can use or colors.
What problems is the product solving and how is that benefiting you?
No need to provide specialized training due to the simplicity of the tool itself so this saves time and gives comfort to the employee that is using it. It's a must-have if communication with clients or internally is needed.
Perfect tool for growing Support
What do you like best about the product?
I find Talkdesk easy to use and implement. The system is straightforward to access, and I can easily find assistance for common issues. It's also interesting to see who called whom, when, how long the call lasted, what phone line was used, and what number was called. This ensures that our staff receives accurate information from callers. Additionally, the ID feature is helpful in situations where return calls are anticipated. Our team will then know exactly who to direct the call too. Plus, it's accessible to route calls within the company or between employees using this program, making things more efficient.
What do you dislike about the product?
There is an intermittent problem with incoming calls failing to connect. Incoming call volumes that exceed the application's capacity are occasionally caused for concern, but are typically simple to resolve.
What problems is the product solving and how is that benefiting you?
It allows us to efficiently greet customers and quickly resolve any issues they may have. This helps to create a positive customer experience, which is essential for repeat business. In addition, Talkdesk provides valuable data tracking and analytics that help us identify areas where we can improve our operations.
Review for Talkdesk
What do you like best about the product?
Extremely user-friendly, easy to monitor calls and one of the best features of talkdesk is that it s aligned very well with Salesforce.
What do you dislike about the product?
Nothing in specific, it just hangs a few times but restarting/refreshing fixes the issue.
What problems is the product solving and how is that benefiting you?
Call monitoring - Talkdesk records every call made by different agents with great sound quality.
Business Integration - As a Sales Manager, most of the work done is on/through salesforce and Talkdesk is very compatible with it.
Business Integration - As a Sales Manager, most of the work done is on/through salesforce and Talkdesk is very compatible with it.
Talkdesk is the best phone service I have used
What do you like best about the product?
I have been using Talkdesk for a few years now, and it is by far the best phone service I have used. The interface is intuitive, whether you access it online or through the desktop client. And their customer service is excellent; every time I call or email them, I always receive prompt and helpful assistance. In all my years as a manager, I have never encountered such excellent customer support staff before.
What do you dislike about the product?
Occasionally the report page will not load, and occasionally it will. To access the page, the tab must be closed and reopened. This is a problem for everyone who uses the reporting system, not just me. It is not always beneficial to delete cookies and browser cache.
What problems is the product solving and how is that benefiting you?
We consider various factors when determining how and when to contact our clientele. Excellent for maintaining the sales team's motivation and success readiness!
Excellent team and service!
What do you like best about the product?
Talkdesk's configuration interface is straightforward, making the creation of complex IVR flows a joy. Integrating with our customer relationship management system and other back-end databases is simple, making it clear to generate insightful analytics reports. Our dialing tools are so user-friendly that they have eliminated the requirement for desk phones among our users. Our team's output has increased due to the mobility provided by this feature.
What do you dislike about the product?
A distinct coloring represents each status in Talkdesk. However, the colors do not always correspond when viewing your statistics, which can be confusing.
What problems is the product solving and how is that benefiting you?
TalkDesk has assisted me in comprehending how my coworkers approach and solve problems. I have been able to assess my team's responsiveness to a variety of situations by using TalkDesk.
useful tool for business where communication is needed
What do you like best about the product?
- I like the fact the app is user friendly
- I like the app has a web interface and also a xxxxx
- I like the options of having multiple statues that are marked with distinctive colors
- I like the fact that it has the option to save contacts , numbers, names.
- I like the app has a web interface and also a xxxxx
- I like the options of having multiple statues that are marked with distinctive colors
- I like the fact that it has the option to save contacts , numbers, names.
What do you dislike about the product?
- I would like to have the option of adding contacts more detalied as email address, locations , client referance
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What problems is the product solving and how is that benefiting you?
- The application it's useful for communication with our client which this a must-have in my role in the company
- The application it's useful for correct time management as per statutes we can use in different need situations, you can see a daily, weekly, monthly report with the period spent in a specific status.
- The application it's useful for correct time management as per statutes we can use in different need situations, you can see a daily, weekly, monthly report with the period spent in a specific status.
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