Talkdesk
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Talkdesk Review 2022
What do you like best about the product?
I like how on Talkdesk you have different phone area codes to use as you like to call your customers.
What do you dislike about the product?
I don't like how it takes long to load up.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped me to do my job easier with the call recordings access it provides.
Recommendations to others considering the product:
I would advice to go ahead and try it , it might be good for them too.
VERY FRIENDLY TO USE WITH OUT BEEING A TECH SAVY
What do you like best about the product?
THE DIAL PAD HAS BIG NUMBERS AND ALSO TH
What do you dislike about the product?
I COULD BE A LITTLE BIT MUCH BIGGER THAN THE NUMBERS
What problems is the product solving and how is that benefiting you?
WHEN TALKING TO THE CUSTOMER HAS GOOD SOUND ON THE CALL NO STATIC
Recommendations to others considering the product:
if you are not tech-savvy this app is very friendly to use
User friendly and nice design and always improving
What do you like best about the product?
Organized and user-friendly. Easy access to recordings so when it is your turn to evaluate calls you will be able to find them with no problem. One thing I do like is the design, the colors and the organization. Whenever I started working with the platform and was receiving training about it, it was really easy for me to be able to understand exactly how to work it. I also like a lot the fact that it allows us as quality assurance to have easy access to previous reports and calls, so when we have calibrations and meetings we can just go back, access and play the calls.
What do you dislike about the product?
After some minutes of no use, you have to reload the page to be able to access calls again. The first time this happens is a bit confusing but once you remember you will know you just have to open the link again. It would honestly be better if this did not happen since it kind of puts a little rock on the way whenever you come back from a break or a meeting and you have not been using it. It is no big deal since you just have to open the link again and it will work perfectly it just takes seconds to do it but I would appreciate not having to do it.
What problems is the product solving and how is that benefiting you?
It allows me to be more efficient in my job and to be able to have easy access to previous recordings for calibrations and feedback. Also, when it comes to up training and learning new features it is really easy to do. I also appreciate how fast they are to respond to questions we may have about the platform and give really clear answers about any issues we may encounter. I don't think there is so much to solve since it is a pretty well-built website and it has all the tools we need to be able to accomplish all of our activities.
Recommendations to others considering the product:
for quality, I would keep a record of agents you have already looked up to avoid evaluating twice.
Talkdesk makes it easier
What do you like best about the product?
Reporting & Dashboards make it easier to keep track of calls, insights on calls and users make it super efficient
What do you dislike about the product?
Cluttered UI especially at admins end makes it difficult to find things sometimes
What problems is the product solving and how is that benefiting you?
Clients need to setting up an outbound team and providing that crucial insight. Talkdesk resolves it seamlessly and helps to get all the data and results desired
Recommendations to others considering the product:
Talkdesk can be your one-step solution with regards to contact center solutions and provides you the crucial insights and experience to deliver an enhanced customer experience. It enables your team to deliver efficiently and improve productivity at the same time by giving you that useful analytics
Amazing Quality Highly Recommend!
What do you like best about the product?
App feature and ease of product, quality the platform offers our company
What do you dislike about the product?
Freshdesk interaction and that honestly is it!
What problems is the product solving and how is that benefiting you?
NONE everything has been absolutely perfect so far and Seira is hands down amazing
Recommendations to others considering the product:
Don't wait! We have used several other companies and none compare
"Couldn't find an easier software"
What do you like best about the product?
Is not hard to understand how the software works. Talkdesk is my preferred option as it is reliable, has good call quality, is easy to navigate and use and is essential for my workflow. Software is relatively straightforward and the administration of call flows is intuitive and logical.
What do you dislike about the product?
There is not much I dislike about TalkDesk, the support is great whenever we have an issue and people are more than willing to help. Get resolutions on our issues right away.
What problems is the product solving and how is that benefiting you?
We did have a user dropping calls recently, but TD support helped and we figured it out right away.
Review on Talkdesk:- One of the best solution for Support team function.
What do you like best about the product?
Talkdesk is a very easy & good interface to coordinate with team members and customers. The call quality is very good. Easy to call any number around the world. Easy functions & good graphical user interface. Very easy to operate. One thing to appreciate is that quick & prompt technical support.
What do you dislike about the product?
Sometimes the incoming call ring is not audible on laptop.
Also faced one issue that software was corrupted & application was not opening. But with the help of Tech support that issue was resolved.
Also faced one issue that software was corrupted & application was not opening. But with the help of Tech support that issue was resolved.
What problems is the product solving and how is that benefiting you?
We can call customers quickly around the globe & coordination among team members is very easy. One can transfer calls to other agents easily. Overall efficiency is now improved.
User Friendly
What do you like best about the product?
The automatic one-click button you can hover over to make a call instead if inputting it into the dial pad.
What do you dislike about the product?
I dislike the confusion of warm transfers.
What problems is the product solving and how is that benefiting you?
Cost-effective and not having to have a big phone on desk
Talk about Talkdesk
What do you like best about the product?
The fact that I can monitor my agents live
What do you dislike about the product?
At this time I have found nothing that I dislike about talkdesk
What problems is the product solving and how is that benefiting you?
Lets me monitor the activity at my service deak...
Recommendations to others considering the product:
Easy Software that helps you monitor your helpdesk live
Amazing and ease of use
What do you like best about the product?
How easily I can make reports and dashboards.
What do you dislike about the product?
The way it takes a while for login and also the way how slow it gets with multiple tabs open.
What problems is the product solving and how is that benefiting you?
Making reports for the team makes it much easier to get multiple things done.
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