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Talk Desk!
What do you like best about the product?
Talk desk has helped us to save the cost. It has enabled us to generate accurately and timely based reports.
What do you dislike about the product?
They do not give us the option to make a conference call. So at times, there are network issues, and we face call drops.
What problems is the product solving and how is that benefiting you?
It has helped us access all the recordings for the call made. It has enabled us to save good amount of money.
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TD Review
What do you like best about the product?
Functions- Talkdesk has good functionality like Keyboard shortcuts
Country code- Good option to select the country just beside the number to place, which becomes easier to set up the country code.
Updates: Regular updates on software
Additional: Easy to add numbers of agents and can have personalized numbers for each agents.
Customer Calls: Customers can quickly call back when agents have separate numbers.
User Friendly- Overall, it is user friendly
Country code- Good option to select the country just beside the number to place, which becomes easier to set up the country code.
Updates: Regular updates on software
Additional: Easy to add numbers of agents and can have personalized numbers for each agents.
Customer Calls: Customers can quickly call back when agents have separate numbers.
User Friendly- Overall, it is user friendly
What do you dislike about the product?
Talkdesk does lag, and it does freeze, and for a few days,
Call Logs: Call logs are not getting updated.
Search Bar- There is no search option to search with the customer name or number. It isn't easy to find the call logs for a specified one.
Calendar- There should be a Calendar through which we can select the from & To Date and generate the report.
Filter option: The filter option is limited to the Ring group and Agent name. There should be other options, e.g., countries
Call Quality: It's not up to the mark and needs to be enhanced more.
Features: It has very few parts and needs to add more features depending on the different types of business.
Call Logs: Call logs are not getting updated.
Search Bar- There is no search option to search with the customer name or number. It isn't easy to find the call logs for a specified one.
Calendar- There should be a Calendar through which we can select the from & To Date and generate the report.
Filter option: The filter option is limited to the Ring group and Agent name. There should be other options, e.g., countries
Call Quality: It's not up to the mark and needs to be enhanced more.
Features: It has very few parts and needs to add more features depending on the different types of business.
What problems is the product solving and how is that benefiting you?
TD has solved:
Updates: Software updates frequently
Easy connect- Good Connectivity
Drop Down: To select on Available, Meeting and newly added First Log In.
These benefits of having constantly updated software to have a smooth user experience.
Updates: Software updates frequently
Easy connect- Good Connectivity
Drop Down: To select on Available, Meeting and newly added First Log In.
These benefits of having constantly updated software to have a smooth user experience.
td REVIEW
What do you like best about the product?
GENERATE THE ACCURATE REPORT AND MAKE INTERNATIONAL CALLS EASY
What do you dislike about the product?
WE FACE NETWORK ISSUE AND THERE IS NO MAKE CONFERANCE CALLS
What problems is the product solving and how is that benefiting you?
IT IS FLEXIBLITY TO GENERATE THE REPORTS AS PER OUR TERMS AND CONDITIONS AND IT IS OUR SELF
i would totally recommend all my friends and family to work with talkdesk
What do you like best about the product?
i like that i can hear the customer very good throught TD
What do you dislike about the product?
i really can't think of anything that i dont like about it
What problems is the product solving and how is that benefiting you?
i really haven't really experienced an issues with talkdesk and if they were issues i would have to log in and out and it would work fine
Great Scalable Tool at an Affordable Price
What do you like best about the product?
We have the Elevate license package with custom reporting added on and get so many features for much lower than our previous provider. We get tools to improve performance, monitor call volume live, provide an easy knowledge base to our team, and have full control over altering our system at any time without engaging support.
What do you dislike about the product?
The chat and email flows are definitely newer features for TalkDesk and are evolving. They're a little clunky at times and not as customizable as we would like, but perfectly functional and easy to use. They've also added several features as requests to their development list since implementation.
What problems is the product solving and how is that benefiting you?
Our previous provider charged us every time we needed to set up new phone numbers and chats. They also custom scripted everything on the back end so we had no control to make changes on the fly without incurring additional charges (at $75 per 15 minutes of work). With TalkDesk, we have full access to all the tools and can change or add phone numbers, chat touchpoints, emails, and more at anytime. We can customize or change our IVR menus or recordings ourselves.
Optimal for telemarketing
What do you like best about the product?
TD is very easy to use, you can find all the dashboards in one section, listen to the recordings, evaluate interactions and send emails to consumers, all in one place.
What do you dislike about the product?
The new Workspace update is been causing a huge impact on our communication both text and voice, a little more development with their support will fix these issues as soon as possible.
What problems is the product solving and how is that benefiting you?
It helps us to bring closer our consumers and give them the opportunity to have meaningful interactions, the feature TD provides makes it unique, and our performance has increased by 3% this month.
ITS QUICK AND EASY
What do you like best about the product?
THE FORMAT OF THE APPLICATION, IT IS VERY FAST AND EFFEICENT... ITS IS USED EVERY DAY BY ME AND MY CO-WORKERS IT IS VERY EASY TO USE, COMPARED TO LANDLINES IT IS NO COMPETITION!
What do you dislike about the product?
SYSTEM ISSUES WITH CONNECTION AND WITH SERVER ERROR, GENERAL CONNECTION ISSUES MIGHT BE ON MY COMPANIES SIDE. THERE ARE IS ISSUES WITH NOTATIONS NOT PULLING UP AND ALSO ISSUES WITH DISPOSITION COMING UP AS WELL...
What problems is the product solving and how is that benefiting you?
OUTBOUND CALLS AND TIME MANAGEMENT
I like the user friendliness of Talk desk and the adaptability that it has for every kind of busines
What do you like best about the product?
I like that it's user friendly and that it can be customized to fit the business needs. I also Like the adaptability of the product itself and the ease of access
What do you dislike about the product?
Sometimes it can not be fully optimized to fit every single business needs and some specific tasks are not available for every business needs. Customer services however is very good.
What problems is the product solving and how is that benefiting you?
Talkdesk does a great ojob in solving situations and tries their best to make something compatible with the business needs. I like how fast and responsive Talk desk help is.
Never had any issue, great quality and user friendly
What do you like best about the product?
It has a call recording feature that records timing too, saves and organises all stuff in amazing way
What do you dislike about the product?
It should have the option to select different countries
What problems is the product solving and how is that benefiting you?
It's a great way to confirm with different teams about the issues we are having like courier, resto and customer
It is intuitive and user friendly
What do you like best about the product?
It's very easy to manage, it looks cool. You can create your reports with whatever you need.
What do you dislike about the product?
Talkdesk is missing an adherence page, where you can easily check if all of your coworkers are on the right Status for example. Also, I think it needs a better reporting page, one report where you can choose the team and the date and you get all of the info in tabs.
What problems is the product solving and how is that benefiting you?
Better customer service by helping us connect with the customers easily.
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