Talkdesk
TalkdeskExternal reviews
2,499 reviews
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very nice tool that help business to grow
What do you like best about the product?
I like that is easy to use, and easy to log in and check your daily activity. it has an easy interface. you can check the numbers of outbound/ inbound calls in a specific period and you can also listen to them.
What do you dislike about the product?
I think it has a bug because sometimes when you change your status from the window app (small window from the picture attached) it does not update the status in the application itself ( the one in the web browser) and you need to double-check the status, especially when you log in
What problems is the product solving and how is that benefiting you?
- the app is created for communication which is essential in the business I activate even if it is with clients or with colleagues. definitely using the app the performance of the business was increased. from my point of view is one of the key tools in the company.
TalkDesk makes monitoring and managing a team easy
What do you like best about the product?
The Talkdesk app is very user-friendly and has great features. It allows you to make calls within your organization and keep track of them. The next time the user dials a pre-dialed number, even if the routes have not been saved, the intelligent system detects all previous actions, notifies the supervisor, and gives the user a real-time summary of the details, as well as suggestions on how long and what topics to discuss further. This makes it both engaging and useful in a business setting!
What do you dislike about the product?
Sometimes it crashes, there are technical problems, and there is an automatic logout.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I can see how my team is doing and where we can improve. My customers will be happier with a more consistent experience across all channels.
Effective phone support
What do you like best about the product?
Talkdesk's applications are extremely helpful in managing our customer service department. Being able to see caller ID, call history, call duration, and the number of online users at any given time is instrumental in tracking our performance and ensuring we provide the best possible service. In addition, being able to see the current level of service helps us adjust our schedule accordingly so that we can provide even better service. The fact that we can also see which calls are currently in a queue is beneficial, as it allows us to prioritize them accordingly.
What do you dislike about the product?
We often encounter problems with SMS stability.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped our agents perform their duties more efficiently. We can transfer calls to other operators or phone groups quickly. Without this feature, we would not be able to operate nationwide.
Nice app for business. I really recommend it.
What do you like best about the product?
I like that is user friendly. You can make easy calls and easy transfers between colegues.
What do you dislike about the product?
That the app doesn't have the feature of video calling.
What problems is the product solving and how is that benefiting you?
It helps me to:
-communicate externally with the costumes from my portfolio in an effective manner and also internally with my colleagues from other departments.
- transfer the calls from customers from my queue to relevant queues from other departments.
-communicate externally with the costumes from my portfolio in an effective manner and also internally with my colleagues from other departments.
- transfer the calls from customers from my queue to relevant queues from other departments.
it's a good app
What do you like best about the product?
it helps businesses to grow and develop. I like the interface, is user-friendly and easy to use
What do you dislike about the product?
In app it's not that easy to take out reports
What problems is the product solving and how is that benefiting you?
it benefits the company
TalkDesk makes it easy to monitor and manage your team.
What do you like best about the product?
Talkdesk, a cloud-based phone center software, helps businesses improve customer satisfaction and increase sales conversion rates. Our customer service department has been using Talkdesk for more than a year and has found it to be highly user-friendly with excellent support. The pricing is competitive, and integration with other platforms is a plus. Customer service improvement is a fantastic benefit of this software.
What do you dislike about the product?
Due to the small number of tutorials on the Internet, novice users may have trouble getting used to this solution.
What problems is the product solving and how is that benefiting you?
The cloud-based phone cent er offers many benefits, including increased productivity and customer satisfaction, reduced costs, and improved efficiency.
Recommendations to others considering the product:
We highly recommend Talkdesk to companies looking for ways to improve their customer service.
Talkdesk is an excellent tool for businesses of all sizes.
What do you like best about the product?
From a user's perspective, Talkdesk is simple and effective. Calls are recorded flawlessly and the quality is excellent. Administrators can create dashboards to see a complete view of their agents' performance. Coaching enables you to help agents navigate difficult cases effectively.
What do you dislike about the product?
One of the most significant problems is the lack of a call search function.
What problems is the product solving and how is that benefiting you?
The software has enabled us to grow and has been there for us every step of the way.
Usually reliable, some details could be better, but overall satisfied.
What do you like best about the product?
I like the customizable dashboard, so you can see what is most important or valuable to you. Color coding statuses make it easier to review at a glance. I like that you can customize the statuses as well. For recorded calls, we really like that you can speed it up or slow it down; very useful for long calls.
What do you dislike about the product?
When you monitor a call, once you stop monitoring, it will kick you back into a random status, so you have to be on the lookout for that. Talkdesk will either change you to another status or will not recognize the status change you just made. You have to restart or refresh it a few times a day for it to work properly.
Sometimes, talkdesk will go blank; you have to refresh it or go in and out of edit mode for it to go back to normal.
In order to pull up a report you have to go to the 'old talkdesk', but it won't work until after a few tries.
Sometimes, talkdesk will go blank; you have to refresh it or go in and out of edit mode for it to go back to normal.
In order to pull up a report you have to go to the 'old talkdesk', but it won't work until after a few tries.
What problems is the product solving and how is that benefiting you?
It helps our customers get in touch with us, and it helps us help them more efficiently. Since you can save contact details on Talkdesk, it helps to know who is calling, sometimes you can figure out why they're calling before you even speak to them.
Great Solution - Highly Recommended
What do you like best about the product?
Flexibility and the independence the tool provides to configure as per business needs. We can modify the IVR's and flows right away without waiting for IT or Talkdesk to do it for us.
What do you dislike about the product?
Support channels to reach Talkdesk can be broadened to have direct chat/phone support. The turnaround time on tickets and email sometimes is too long. The FAQ's help but sometimes you need more personalized help.
What problems is the product solving and how is that benefiting you?
We are a 24x7 support desk with a global presence. Talkdesk helps us connect multiple countries through a single solution. We can route calls easily originating from any part of the world.
i like how the app looks
What do you like best about the product?
i like that the app is very user friendly
What do you dislike about the product?
i dont't like that for reports is a bit dificult to do
What problems is the product solving and how is that benefiting you?
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