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one of the best dialer high quality experience
What do you like best about the product?
Options with the country code smooth calling experience.
What do you dislike about the product?
the internet weight load that Talkdesk takes
What problems is the product solving and how is that benefiting you?
i am able to work on many different dial codes with very easy steps
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Pleasantly Surprised.
What do you like best about the product?
Very user-friendly with an intuitive layout. And the extensive knowledge base makes for a great team training tool. Members can join a project late and quickly get up to speed with self paced learning.
What do you dislike about the product?
There tends to be fairly common connectivity issues for our team members throughout any given week. We are located at various locations in various cities. So it is not simply a wifi connection issue. Or a router issue.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us track the numerous communications were have on going, with multiple projects, in a centralized and uniform manner. And the metrics the platform provides are very useful.
TD partners with leading warranty firm
What do you like best about the product?
Easy to use dashboards and reports that are customizable. IVR configuration and studio flows allow for priority assignment. Account managers assist during Zom calls to support business requirements.
What do you dislike about the product?
Present more options when the customer is in IVR--In addition to callback option and chat---also offer text back option. It's been very difficult to quickly obtain a quick response for time-sensitive operational issues thru TD support. There should be a " hierarchy" to code these issues so priority issues can be addressed n a timely basis--a call center is fast moving with many parts and they are interconnected. Thus - in the spirit of partnership and supporting std. business requirements- perhaps the support enter can be redesigned based on different functions to assist operational issues such as agent downtime// calls not routing- Waiting for an RCA for 4 hours is a difficult thing. There can be some assistance in stages for companies to service their customers.
What problems is the product solving and how is that benefiting you?
smoother call flow/ limit abandonment/ establish business rules for different call scenarios- standard flows ---VIP priority/ chat program enhancements
Yes amazing product to use for any business
What do you like best about the product?
Can monitor all different caller groups,
What do you dislike about the product?
Cutting the call is not good for any business
What problems is the product solving and how is that benefiting you?
Tracks customer by name and surname an dmobile number
Its great!
What do you like best about the product?
It's easy to use and has great reports. Use then daily
What do you dislike about the product?
Need more "offline" options. Currently has lunch and tasking would like to be able to add more.
What problems is the product solving and how is that benefiting you?
The report show the productivity and how to move agents around where needed
Talk Desk is all that......
What do you like best about the product?
The compatibility to adapt to requested customizations make workflow streamlined. The ease of use to keep cases all in one bucket for projects for all teams to see.
What do you dislike about the product?
The compatibility with some phone software systems makes it difficult in connecting cases to calls. There are no dot phrases in the software that make a templet pop up for communications easier for all to use.
What problems is the product solving and how is that benefiting you?
The upgrade is helping with the disconnection we see often with the older Td version. Many times though out the day it would just disconnect. Its interface is more user-friendly and easy to navigate.
TD Review
What do you like best about the product?
It helps us to generate accurate reports. It gives us a transparent network. It gives us access to all reports.
What do you dislike about the product?
There are times when we face call drop & this impacts our C-Sat Score. Does not gives us options for Conference.
What problems is the product solving and how is that benefiting you?
It is helping us to save the cost in terms of getting in touch with our customers based abroad.
Review for talkdesk
What do you like best about the product?
Talkdesk is quite user friendy and easy to use
What do you dislike about the product?
Once they resolve the lagging on the site then the service will be great
What problems is the product solving and how is that benefiting you?
The recording options help us to improve the quality aspects for future
Review for Talkdesk
What do you like best about the product?
Ease of Operation, the UX/UI, Reports, Dump Download Option, Mapping of the Dump, Different Filters to check the Recordings TLwise, SMwise, etc. speech tagging, words tagging. The overall UI/UX is quite a user friendly, let's say you want to check a specific SM, one can go into the reports, set the dates, & search the name in the search box, you quickly get the data, & further, we can have our Audits started for the same SM, similar to TL as well. one can listen to calls fill the Audit Dashboard & check the speech analytics realtime & come to a conclusion, so basically speech analytics works as a Validation for the complete Audit Process. For Example, there is a very thin line in between any parameter was followed over the call effectively or non effectively & there are several riders to come at it, however with the help of Speech Analytics & Cal Stage & Lead Stage it becomes very easy
What do you dislike about the product?
Nothing, however, team mapping option can be improved, at times it becomes very difficult to remap the SM's, also if more attributes can be added, like SF, Call Stage, and Lead Stage, which will make more sense with Speech & Words Tagging or analysis. So for example, let's say I have to pull up a Team's Call Records & perform Audits on the data, now everything is available except Call Stage & Lead Stage, for which I have to fetch the data separately from SF, with the same criteria, then do the mapping & then perform the Audits, because sometimes it is very imperative for us to arrive at what data are we auditing, how much amount, etc., so in short if we have this in place less data to handle, sheets wont hang etc.
What problems is the product solving and how is that benefiting you?
Call Recordings & Tagging of power words based on which AI tells whether how the probing or rapport building was done, or Objection Handling for that matter. So daily, it helps you well to listen to the calls, & come to a judgement as to what happened over the calls not only from the perspective that certain statements were used verbit, or not but also the tonality that was used while saying that, also was that required on that very call or no, many things, I mean I must have used features like, some random SM name & comes to me & asked to pull the call records, opportunity wise date wise, etc. & everything is available there, Call Duration is real-time, unlike SF.
We love the user interface's clarity and intuitiveness
What do you like best about the product?
Talkdesk has been a great addition to our company, enabling us to communicate across locations quickly and efficiently. We love the user interface's clarity and intuitiveness. This makes training new team members a breeze. Furthermore, we're always impressed by how quickly Talkdesk implements new features and enhancements. Our dedicated CSM has been beneficial, as well as the annual assessments and regular check-ins to ensure that TalkDesk meets our needs. Their staff is constantly working on making improvements.
What do you dislike about the product?
In my opinion, the options for generating reports have been made much worse in the latest update.
What problems is the product solving and how is that benefiting you?
Talkdesk has been an excellent addition to our organization, as it helps us have a communication system that can easily accommodate our expanding membership. The visual interface is user-friendly and simple, which was vital for us when switching from another provider.
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