Talkdesk
TalkdeskExternal reviews
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A company with a lot of potential, though is still a work in progress
What do you like best about the product?
The user interface is quite friendly. It is very easy to understand and use. I also like the customer service, which is quite good and fast to respond. Whenever there is a system issue, they are usually quite quick to respond and begin working on it.
What do you dislike about the product?
There are frequent server outages and maintenance that need attending, as well as sometimes some glitches that need fixes and updates. It seems like the program is more of a prototype than an actual finished product, though, for the very basics of customer service solutions, it works quite well. Some statistics and live data features are often quite slow to load sometimes as if there were not enough server power. I´ve also heard a lot of opinions from my company's management that the pricing is a little excessive, and if you want to be able to use more basic features, you have to pay more and more each time.
What problems is the product solving and how is that benefiting you?
I would say the area of most strength for Talkdesk right now, is the user interface, which is neat and easy to use. It is also very easy to look up a specific topic or procedure on the online manual in case you need help learning how to use something, it lets you search by keywords and the manual is quite complete. Unlike other platforms which are not as user-friendly and do not have manuals that are easily accessible or as understandable as Talkdesk´s is.
Recommendations to others considering the product:
My recommendation would be to be willing to pay a little more than just the basic features access if you are a business that is planning to use Talkdesk for voice customer service. Because just using the basic features does not allow to monitor agents effectively, which easily allows them to cheat the system and their metrics and avoid their job in several ways. You need to be able to pay for more advanced features such as screen recording and being able to see if the agent pressed the hang-up button or not.
The Best Way to Stay Connected
What do you like best about the product?
With Talkdesk, keeping in touch with business associates worldwide is a snap - just one click away. Talkdesk's customer service is top-notch, available 24/7 to help you with any problems you may have. The call quality is excellent, and the UI is user-friendly.
What do you dislike about the product?
Although the reporting can be done, it is not easy to track the team.
What problems is the product solving and how is that benefiting you?
Talkdesk is the industry standard when it comes to customer communication software. It is known for its reliability and usefulness and has been trusted by businesses for years. Talkdesk is an essential tool for any business that wants excellent customer service.
The easiest way to reach your clients!
What do you like best about the product?
The Talkdesk is highly customizable and easy to integrate with other support platforms. The call bar is visible on the computer screen, so agents can easily see when a call comes in and when it has been missed. You can set up virtually any requirement you wish, such as how long the call will ring and how long you'll be on hold.
What do you dislike about the product?
Dropped calls can sometimes cause problems
What problems is the product solving and how is that benefiting you?
Multi-language support is essential for proper call distribution. By respond quickly to calls based on language and priority, we can ensure that everyone gets the help they need.
I love Talkdesk for its ease of use
What do you like best about the product?
I love many things about Talkdesk, but one of the things I appreciate most is the ease of use. The interface is so simple and easy to navigate, and I love that I can easily customize my call flows and settings to match my specific needs. Also, using Talkdesk with my existing CRM system is a huge plus!
What do you dislike about the product?
The product lacks any helpful tutorials or training materials that would be useful for end-users.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us provide excellent customer service via phone calls by making it affordable and easy to use. The low cost and straightforward interface make it an excellent solution for us.
Its a simple, intuitive and easy to use software
What do you like best about the product?
Recordings presents no problem at all, cristal clear. It is quite robust, have no complains.
What do you dislike about the product?
Well maybe the reports, sometimes it takes time to get them, that part is not so clear. Also sometimes its is not so clear to understand how to create them, It's easy once you get to know them.
What problems is the product solving and how is that benefiting you?
For me the most importan thing it is the way they help me out to do remote work. No need to waste time to do any previous set up. Works well since the begining.
Very friendly to use!
What do you like best about the product?
the power of tools and the easy way to use it, very friendly
What do you dislike about the product?
still need to improve the omnichannel, looks very well the future releases
What problems is the product solving and how is that benefiting you?
solving matters about reportings very fast
Recommendations to others considering the product:
won't be let down
I am a relatively new talkdesk user and I have found it very user-friendly.
What do you like best about the product?
I like the capability to have options to create views, keep track of queues, and organize and Rep statuses as well as it shows you individual statuses in color, and time in the state.
What do you dislike about the product?
One of the items that it makes it challenging for me is the time it takes to research and extracts data. It sometimes gets stuck when trying to view results or when submitting a request to view data.
What problems is the product solving and how is that benefiting you?
It solves the problem of call-taking logistics, inbound call intake queue, and organizing of different accounts and departments, the call data extraction and reporting.
Recommendations to others considering the product:
The quality of audio when monitoring calls is outstanding.
The Ease and Effectiveness of Talkdesk
What do you like best about the product?
I absolutely love how user-friendly Talkdesk is! I never feel lost or uncomfortable when I'm making a call or checking my call history. Everything is always clear and easy to find, which makes Talkdesk perfect for any work environment. It's something that you can learn quickly and efficiently - perfect for busy people on the go!
What do you dislike about the product?
There can be a slight delay during calls, which is typical for most internet-based call software.
What problems is the product solving and how is that benefiting you?
I've come to see how big businesses can benefit from using these phones to keep an eye on their employee's calls and data. They work great, and I haven't had any problems.
the product, service and support has been amazing
What do you like best about the product?
the support is amazing. always helpful and ready to jump on a call to assist any way they can. the product is also extremely comprehensive and has an abundance of reporting options.
What do you dislike about the product?
the options in reporting can get confusing as to what they do and their naming scheme could be updated. also product rollouts need to test for all previous features and have equivalents in the new rollout
What problems is the product solving and how is that benefiting you?
it works slightly better than zendesk talk. really need some help with having the integration work for us rather than us having to dig out the information. need to revisit implementation i guess
Supporting our customers with this software
What do you like best about the product?
The call-bar widget is a very useful tool that integrates well with other solutions we use to reach out to borrowers. The number can be called by clicking on it. It is easy to choose a call disposition (e.g., talk, chat, or voice mail). Talkdesk always arrives on time and has excellent wait music as you search for information about the borrower. If the client calls from a number that has a file associated with it (i.e., they've contacted us through our contact form), then Talkdesk will link this file so we can easily view it
What do you dislike about the product?
Sometimes problems occur when we try to playback recordings that were made on older systems, devices, or software versions—these can sometimes result in a crash or error message while trying to play them back.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us manage our calls by recognizing the best way to handle them.
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