Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Made The Switch To Aircall
What do you like best about the product?
The stream lined user interface and overall functionality of aircall is better than talk desk in my humble opinion. We should have started with Aircall a long time ago.
What do you dislike about the product?
There was some initial internet compatibility issues but one that was resolved its been smooth sailing. The calls are clear and very few dropped calls since their team he
What problems is the product solving and how is that benefiting you?
With clearer calls, easier transferring, and better ring group controls our IT team seems to like the scalability and robust dependability better as well I am looking forward to seeing us a year from now using this software.
VERY NEW AND INNOVATED
What do you like best about the product?
THE EASY WAY TO NAVIGATE CALLS AND THE ABILITY TO MONITOR CALLS
What do you dislike about the product?
There seems to need a lot of side widgets
What problems is the product solving and how is that benefiting you?
Talk desk has a very fast response to any issues.
TalkDesk has been an amazing tool that helps me communicate with my clients.
What do you like best about the product?
Its use of it is not complex so its understanding is easy. The platform is simple and it has many options that help me daily.
What do you dislike about the product?
Now, I have to download an extension to use the keyboard and if I do not use it, it closes automatically.
What problems is the product solving and how is that benefiting you?
I work remotely, so I do not have a USA phone number to talk to my clients; however, I am not able to call them thanks to TalkDesk
Review
What do you like best about the product?
The people- everyone is so responsive and enjoyable to work with. Very attentive, quick to meet when we need them to, interested in getting to know what we want to accomplish as an org.
What do you dislike about the product?
NA- we have not launched just yet. Some concerns are parking a call/ easily conference or transfer, being able to have persistent notes throughout a call, fitting the app into SF w/o taking up too much space.
What problems is the product solving and how is that benefiting you?
AI and Gen Z commnications
Recommendations to others considering the product:
Need mass uploading for users on set up
Support that is actually supportive
What do you like best about the product?
When I was experiencing an issue that had come up while i was using the service, I decided to reach out to the support team. I was able to receive a quick and helpful response in my inbox that actually solved the problem! No run-around.
What do you dislike about the product?
There are some very nit-picky aspects of talkdesk that i wish were customizable, for example, the messages that say "chat successfully ended" block other buttons that i'm trying to acess at the worst possible times. I also wish it wouldn't have to start brand new SMS conversations, I wish i could have the entire history of texts when i pull up the number.
What problems is the product solving and how is that benefiting you?
talkdesk helps me to have an organized list of conversations and instances with the customers i speak with, it makes it easier to communicate, coordinate and more.
Extremely user friendly and quick responses from customer service when guidance is needed!
What do you like best about the product?
I love how easy it is to use and how easy it is for us to train our seasonal call center representatives on how to use it.
What do you dislike about the product?
Technical issues seem to be the only downfall. Such as sometimes the live reporting feature is not accurate.
What problems is the product solving and how is that benefiting you?
We solved the problem of not being to see our abandoned calls and how long our customers wait. We also were able to create our IVR exactly how we wanted so customers can be helped faster!
Talkdesk Platform and Account Manager Awesome!
What do you like best about the product?
The tool is very easy to use and when I have questions, my assigned account manager is very quick with answering all my questions. We are looking forward to mastering all the functionality of this tool.
What do you dislike about the product?
No real dislikes as of right now. The platform has a dictionary to use when you want to ensure you are aligned with what the term / KPI measures. I have one request for a report active and my AM is working on it.
What problems is the product solving and how is that benefiting you?
I'm tracking and monitoring real-time and historical data as it pertains to call handling. I'm encouraging our vendor by celebrating real-time performance and actively recaping MTD performance. TalkDesk allows me to do this as often as I want. :-)
Recommendations to others considering the product:
The platform is easy to use. Very small learning curve.
Great Tool!
What do you like best about the product?
Talkdesk is very easy to use, user friendly.
What do you dislike about the product?
I haven't felt any downside so far. I am very happy with the platform.
What problems is the product solving and how is that benefiting you?
My team and I need to contact patients, providers, and facilities, sometimes we need to include multiple individuals on a call.
Love It
What do you like best about the product?
Admin Tools are great, usability for agents is streamlined and smooth.
What do you dislike about the product?
The integration to Salesforce causes an auto-popup that happens at each page load. Its not always immediate and when it happens it breaks my selection of which field I'm editing so in the middle of typing the popup stops my field selection and everything I type afterward does not enter the field and I have to select the field again to finish editing it.
What problems is the product solving and how is that benefiting you?
Quality monitoring and reporting are my primary focus in Talkdesk as a supervisor.
Recommendations to others considering the product:
N/A Great Product
Dashboards and live reports are very important to any operation
What do you like best about the product?
Easy to use, it is very intuitive for the agents, the information is quick and simple to extract
What do you dislike about the product?
It does not have and alarm with sound when something is out of parameteres for live perations
What problems is the product solving and how is that benefiting you?
Staffing and customer service needs, the transfers are easy and its a very stable platform to work with
Recommendations to others considering the product:
Urgent to add alarms or interactive options to the dashbards
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