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Great app
What do you like best about the product?
Easy to use and very good quality sounds.
What do you dislike about the product?
I don't have any problems with the app from now
What problems is the product solving and how is that benefiting you?
Easy app to use for all operators
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Really good software for calling
What do you like best about the product?
Very organized and easy platform to make international calls
What do you dislike about the product?
Nothing that bothered me
So i would say its a perfect app to use
So i would say its a perfect app to use
What problems is the product solving and how is that benefiting you?
Customer service calls and solving their problems with this software
The right product for every type of communication
What do you like best about the product?
I have been using Talkdesk for a few months and am very happy. It is an excellent call center software that offers a variety of features and tools to help businesses manage customer calls. Agents can quickly log in and begin taking calls because the software is intuitive and provides an excellent user experience. Talkdesk's robust reporting capabilities allow businesses to monitor caller satisfaction, agent performance, average handling time, and other key metrics.
What do you dislike about the product?
I dislike its reliance on Wi-Fi because some places I work have poor Wi-Fi.
What problems is the product solving and how is that benefiting you?
Talkdesk is excellent for holding team members accountable and managing their performance because it is easy to track productivity, so long as everyone is clear regarding which state to use and when.
Good Job TalkDesk
What do you like best about the product?
The nicest option of the app is that you can edit the dashboard and it gives you an overview of the activity related to the calls
What do you dislike about the product?
I would love to have the option to personalize the UI, like changing the colors into dark mode
Also, I used the tool for more than 1 year and but my company never integrated with the ERP I used, maybe not talkesk fault here
Also, I used the tool for more than 1 year and but my company never integrated with the ERP I used, maybe not talkesk fault here
What problems is the product solving and how is that benefiting you?
In the business I activated communication with the clients was mandatory and this app was solving this issue in a perfect manner. Also, I could check my productivity in the app and it was very helpful for planning my benefits with my manager
We are coming up to our 4 year anniversary using Talkdesk, we are very happy with the performance!
What do you like best about the product?
Year by year they are improving the visual space and making incoming and outgoing calls easier to follow. I also have high hopes for the reporting impovements they made over this last year.
What do you dislike about the product?
I pull reports from this product weekly and I am concerned about maintaining data in the same format with the new changes... time will tell.
What problems is the product solving and how is that benefiting you?
Before Talkdesk, we used network phones to manage our calls and now everything is in one place and I don't have to move through different data sources. At this time we have just made this our one stop location for all our calls.
Stay in touch with your customers
What do you like best about the product?
I am confident that Talkdesk will help me provide superior customer service and increase my company's revenue. The primary reason is that sales and support through text-only are not equivalent to other support applications involving voice responses. With Talkdesk, customers can clarify matters more quickly because of its richness of voice instead of just written responses. This saves me time by using an automated voice response system when answering the phone or resolving an issue, providing intelligent responses that leave no room for confusion or misunderstanding on the part of the customer, ultimately ensuring their satisfaction.
What do you dislike about the product?
Insufficient filtering options exist when searching for calls. I require a filter to narrow search results by call duration.
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy to keep track of employee progress and ensure everyone is meeting our company standards. I love the user-friendly interface, which makes it easy for my team to stay on top of productivity
best app ever of this kind
What do you like best about the product?
I like you can use filters and the option to see in the activity when a contact called or was called. i like the simplicity of the app itself- i think this is the biggest advantage.
What do you dislike about the product?
You don't have the option to check the list of persons who are in a specific status from the dashboard if they are out of your group. the are no skins you can use or colors.
What problems is the product solving and how is that benefiting you?
No need to provide specialized training due to the simplicity of the tool itself so this saves time and gives comfort to the employee that is using it. It's a must-have if communication with clients or internally is needed.
i reccomand it to every employer to addopt it
What do you like best about the product?
I like the simplicity of the app and the feature of having the desktop app is the best
What do you dislike about the product?
should be more customizable, for example, to let you choose the color of the background of both versions: web and desktop
What problems is the product solving and how is that benefiting you?
the main purpose of the app is communication between customers and employees of a company, this app achieves that goal in a professional manner
Perfect tool for growing Support
What do you like best about the product?
I find Talkdesk easy to use and implement. The system is straightforward to access, and I can easily find assistance for common issues. It's also interesting to see who called whom, when, how long the call lasted, what phone line was used, and what number was called. This ensures that our staff receives accurate information from callers. Additionally, the ID feature is helpful in situations where return calls are anticipated. Our team will then know exactly who to direct the call too. Plus, it's accessible to route calls within the company or between employees using this program, making things more efficient.
What do you dislike about the product?
There is an intermittent problem with incoming calls failing to connect. Incoming call volumes that exceed the application's capacity are occasionally caused for concern, but are typically simple to resolve.
What problems is the product solving and how is that benefiting you?
It allows us to efficiently greet customers and quickly resolve any issues they may have. This helps to create a positive customer experience, which is essential for repeat business. In addition, Talkdesk provides valuable data tracking and analytics that help us identify areas where we can improve our operations.
good job talkdesk
What do you like best about the product?
training sessions are very useful, everybody can learn how to use this tool easily by watching video tutorials
What do you dislike about the product?
I did forget my password and I wasn't able to get a solution without the help of it guy to use again the app
What problems is the product solving and how is that benefiting you?
you can check to live the number of inbound calls and the status of each member of the team and this helps to avoid lost calls
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