Talkdesk
TalkdeskExternal reviews
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Talkdesk Click to Dial: Easy, Convenient, and Simple
What do you like best about the product?
Talkdesk Click to Dial is easy and convenient. Also, call transferring is very simple. Salesforce's integration is essential. We can view contacts, view notes and link conversations to salesforce contacts. This enables for excellent analytics and reporting for the entire team. Our team can also see who is online and available for transfer.
What do you dislike about the product?
It is difficult to change your settings. For example, if you want to change your hold music, you have to go into the settings and change it for each user. This is a hassle and time-consuming. Finally, the reports are not as robust as they could be. I would like to see more reports and more detailed reports.
What problems is the product solving and how is that benefiting you?
Talkdesk has many features that are useful for managing inbound calls. We like the ability to route calls to different ring groups, and to track call patterns and call history. We also appreciate the ability to take advantage of Talkdesk's many integrations.
An intuitive, easy to use platform with a multitude of resources and features
What do you like best about the product?
TalkDesk is easy to use and the training programs are stellar, well-rounded, and informative for all new Customer Support Representatives. The company is also incredibly transparent on new features they have in the works and offer interesting, relevant speakers for customers as a resource. The TalkDesk Studio makes it easy to customize welcome messages, route customers, and ensure everything is running smoothly from the admin side.
What do you dislike about the product?
Certain features like Callback requests don't function as desired with multiple requests able to be created by a singular number which can cause issues when the customer has already been contacted and their questions answered. Additionally, the reporting aspect in creating dashboards could be more user-friendly, however, I do love all of the options given for sorting, creating, or working with various filters and fields to pull data.
What problems is the product solving and how is that benefiting you?
TalkDesk offers the benefit of a reliable, easy-to-use phone platform for Customer Support representatives to connect with and resolve customer issues. The performance is far better than previous tools we have used and all of the resources TalkDesk gives customers are incredibly valuable, such as the conversation webinars they have with industry professionals and their roadmaps for features to look out for.
All the tools you need to help you in one application
What do you like best about the product?
Talkdesk's best feature is its ability simplify and streamline your day-today workflow. Talkdesk makes it easy to switch seamlessly between the main workplace disciplines like chat, email and Phone. You can also use the widget mode of this app or keep it in your browser depending on how you want to arrange your screen. This is a huge plus for anyone who values flexibility.
What do you dislike about the product?
Talkdesk is not something I like. There are minor issues, such as when you open Talkdesk two tabs at once, it can crash. This is more of a talkdesk issue than a user problem.
What problems is the product solving and how is that benefiting you?
The TalkDesk has allowed us to improve customer support. This helps our agents to improve their performance and the overall customer experience.
The best choice for your support team
What do you like best about the product?
The Talkdesk program has many features that I really like. It is easy to transfer calls and use different statuses. These statuses can also be used to translate into real-world work. The platform can help organizations do a lot of stuff on a business level. It is also very easy to make international calls. It is an excellent platform and one of the best I have ever used.
What do you dislike about the product?
Although I use most features offered by Talkdesk, sometimes it can take a while to download data. It all depends on the size of the data. The app is user-friendly and efficient.
What problems is the product solving and how is that benefiting you?
Talkdesk is a useful tool for our support team. We have access to all the information we need and makes it much easier to help the customer.
The best soft for your support team
What do you like best about the product?
The app is easy to use and provides everything you need to contact your customers. The platform includes a call ID and email address for simple access to caller information. Many report options are also available, making it fun to keep organized. If you can't make a call, you can transfer it to another team member or an external number, provided they have an Internet connection.
What do you dislike about the product?
A stable internet connection is required to use the system's full capacity. The panel may not be as easy for some users to use.
What problems is the product solving and how is that benefiting you?
I can contact people from various countries and stay in contact with them. I can manage the work flowing smoothly without any interruptions between my jobs. I can call people while they are on their tasks with a high definition clarity of sound and a fluent interface.
Recommendations to others considering the product:
If you are our size or bigger and use a service for your employees to handle calls, Talkdesk may be the perfect solution. I've heard from other people that it works well, and the pricing is reasonable.
Talkdesk has been very easy to use with little trouble of customers being able to hear me.
What do you like best about the product?
I like the sound quality and the ease of use.
What do you dislike about the product?
I have had customer complain that we don't have a 1800 or 855 number. I don't believe it is Talkdesk though.
What problems is the product solving and how is that benefiting you?
Call quality and ease of use.
Great tool. Integrates with all our existing architecture. We are happy using it since 1.5 years.
What do you like best about the product?
The voice quality and the how various integrations it offers natively.
What do you dislike about the product?
The forwarding setup and ringing groups setup can be complex sometimes.
What problems is the product solving and how is that benefiting you?
A call center solution for our sales team with good reporting.
Highly recommended
What do you like best about the product?
The fact that as a manager I can create useful dashboards to track the performance but also listen to the calls
What do you dislike about the product?
The dashboards could self update, but this is the only smudge I see
What problems is the product solving and how is that benefiting you?
It makes it a lot easier to contact our candidates. Also, staffing our recruiters and track their performance is way easier for the managers
Recommendations to others considering the product:
Create easier dashboards, especially with the real-time analysis. Also the quality of the audio is not so good when using earbuds
Responsive and reliable
What do you like best about the product?
Talkdesk is easy to navigate. The Live screen is easy to customize to keep track in real time of metrics you want to monitor. You can assign voicemails to specific agents easily. When there are any issues, they are quick to respond and repair. It is easy to generate reports to be emailed weekly (or as often as you like.)
What do you dislike about the product?
I am not happy with the ringtone. I wish you could either supply your own ringtone or could pick from a few choices. It would make it easier to tell whose phone is ringing and give some variety (at our busy time, hearing that same sound essentially constantly for 8+ hours is a bit much.)
What problems is the product solving and how is that benefiting you?
It is easier to see how many calls are waiting, the phone number calling in, and what type of call they are. Before, we could only see the number of calls. We can also see how long an agent has been in a particular status, so if they spend a long time away and unavailable for calls, we will know. They keep you updated when there is a connection issue so that you know what is happening, and they are quick to resolve the issue.
Talkdesk Experience
What do you like best about the product?
Like how easy it is to navigate and user-friendly. The layout of the program is clear and legible.
What do you dislike about the product?
Has some glitches occasionally. Issues have to be resolved in a different format which takes some time to resolve.
What problems is the product solving and how is that benefiting you?
Make my job easier to communicate with customers.
Recommendations to others considering the product:
Make's your job that much easier by connecting with people, whether it's other coworkers, clients, or customers.
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