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Talkdesk

Talkdesk | 1

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External reviews

2,199 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Gerard K.

it's a good app that i really recommend to everybody

  • July 20, 2022
  • Review verified by G2

What do you like best about the product?
i like that it needs minimum training to know how to use it, I like it is user-friendly also Like ringtones used
What do you dislike about the product?
there are very often updates and do not give you any details about the new functions implemented in the new version or the bugs fixed by the update, as the majority of the apps are doing
What problems is the product solving and how is that benefiting you?
having a simple-to-use application is helping me to work with pleasure and less stress this is also giving me a boost of performance

    Education Management

Review for Talkdesk

  • July 20, 2022
  • Review provided by G2

What do you like best about the product?
Extremely user-friendly, easy to monitor calls and one of the best features of talkdesk is that it s aligned very well with Salesforce.
What do you dislike about the product?
Nothing in specific, it just hangs a few times but restarting/refreshing fixes the issue.
What problems is the product solving and how is that benefiting you?
Call monitoring - Talkdesk records every call made by different agents with great sound quality.
Business Integration - As a Sales Manager, most of the work done is on/through salesforce and Talkdesk is very compatible with it.

    Summer R.

Talkdesk is the best phone service I have used

  • July 19, 2022
  • Review provided by G2

What do you like best about the product?
I have been using Talkdesk for a few years now, and it is by far the best phone service I have used. The interface is intuitive, whether you access it online or through the desktop client. And their customer service is excellent; every time I call or email them, I always receive prompt and helpful assistance. In all my years as a manager, I have never encountered such excellent customer support staff before.
What do you dislike about the product?
Occasionally the report page will not load, and occasionally it will. To access the page, the tab must be closed and reopened. This is a problem for everyone who uses the reporting system, not just me. It is not always beneficial to delete cookies and browser cache.
What problems is the product solving and how is that benefiting you?
We consider various factors when determining how and when to contact our clientele. Excellent for maintaining the sales team's motivation and success readiness!

    Kimberley L.

Excellent team and service!

  • July 16, 2022
  • Review provided by G2

What do you like best about the product?
Talkdesk's configuration interface is straightforward, making the creation of complex IVR flows a joy. Integrating with our customer relationship management system and other back-end databases is simple, making it clear to generate insightful analytics reports. Our dialing tools are so user-friendly that they have eliminated the requirement for desk phones among our users. Our team's output has increased due to the mobility provided by this feature.
What do you dislike about the product?
A distinct coloring represents each status in Talkdesk. However, the colors do not always correspond when viewing your statistics, which can be confusing.
What problems is the product solving and how is that benefiting you?
TalkDesk has assisted me in comprehending how my coworkers approach and solve problems. I have been able to assess my team's responsiveness to a variety of situations by using TalkDesk.

    Daniela Alina D.

useful tool for business where communication is needed

  • July 15, 2022
  • Review verified by G2

What do you like best about the product?
- I like the fact the app is user friendly
- I like the app has a web interface and also a xxxxx
- I like the options of having multiple statues that are marked with distinctive colors
- I like the fact that it has the option to save contacts , numbers, names.
What do you dislike about the product?
- I would like to have the option of adding contacts more detalied as email address, locations , client referance
-
What problems is the product solving and how is that benefiting you?
- The application it's useful for communication with our client which this a must-have in my role in the company
- The application it's useful for correct time management as per statutes we can use in different need situations, you can see a daily, weekly, monthly report with the period spent in a specific status.

    Iulian B.

very nice tool that help business to grow

  • July 14, 2022
  • Review verified by G2

What do you like best about the product?
I like that is easy to use, and easy to log in and check your daily activity. it has an easy interface. you can check the numbers of outbound/ inbound calls in a specific period and you can also listen to them.
What do you dislike about the product?
I think it has a bug because sometimes when you change your status from the window app (small window from the picture attached) it does not update the status in the application itself ( the one in the web browser) and you need to double-check the status, especially when you log in
What problems is the product solving and how is that benefiting you?
- the app is created for communication which is essential in the business I activate even if it is with clients or with colleagues. definitely using the app the performance of the business was increased. from my point of view is one of the key tools in the company.

    Jennifer U.

TalkDesk makes monitoring and managing a team easy

  • July 14, 2022
  • Review provided by G2

What do you like best about the product?
The Talkdesk app is very user-friendly and has great features. It allows you to make calls within your organization and keep track of them. The next time the user dials a pre-dialed number, even if the routes have not been saved, the intelligent system detects all previous actions, notifies the supervisor, and gives the user a real-time summary of the details, as well as suggestions on how long and what topics to discuss further. This makes it both engaging and useful in a business setting!
What do you dislike about the product?
Sometimes it crashes, there are technical problems, and there is an automatic logout.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I can see how my team is doing and where we can improve. My customers will be happier with a more consistent experience across all channels.

    Education Management

TD

  • July 14, 2022
  • Review provided by G2

What do you like best about the product?
It has been user friendly for the first time users. Give us flexibility to generate the reports as per our needs.
What do you dislike about the product?
There are times where we face network issues and there are call drops. It needs to work on it.
What problems is the product solving and how is that benefiting you?
The most important part is that it is giving us an option to record all the calls and get access to it directly.

    Eva G.

Effective phone support

  • July 14, 2022
  • Review provided by G2

What do you like best about the product?
Talkdesk's applications are extremely helpful in managing our customer service department. Being able to see caller ID, call history, call duration, and the number of online users at any given time is instrumental in tracking our performance and ensuring we provide the best possible service. In addition, being able to see the current level of service helps us adjust our schedule accordingly so that we can provide even better service. The fact that we can also see which calls are currently in a queue is beneficial, as it allows us to prioritize them accordingly.
What do you dislike about the product?
We often encounter problems with SMS stability.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped our agents perform their duties more efficiently. We can transfer calls to other operators or phone groups quickly. Without this feature, we would not be able to operate nationwide.

    Madalina Diana B.

Nice app for business. I really recommend it.

  • July 13, 2022
  • Review verified by G2

What do you like best about the product?
I like that is user friendly. You can make easy calls and easy transfers between colegues.
What do you dislike about the product?
That the app doesn't have the feature of video calling.
What problems is the product solving and how is that benefiting you?
It helps me to:
-communicate externally with the costumes from my portfolio in an effective manner and also internally with my colleagues from other departments.
- transfer the calls from customers from my queue to relevant queues from other departments.

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