Talkdesk
TalkdeskExternal reviews
2,499 reviews
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External reviews are not included in the AWS star rating for the product.
The Ease and Effectiveness of Talkdesk
What do you like best about the product?
I absolutely love how user-friendly Talkdesk is! I never feel lost or uncomfortable when I'm making a call or checking my call history. Everything is always clear and easy to find, which makes Talkdesk perfect for any work environment. It's something that you can learn quickly and efficiently - perfect for busy people on the go!
What do you dislike about the product?
There can be a slight delay during calls, which is typical for most internet-based call software.
What problems is the product solving and how is that benefiting you?
I've come to see how big businesses can benefit from using these phones to keep an eye on their employee's calls and data. They work great, and I haven't had any problems.
the product, service and support has been amazing
What do you like best about the product?
the support is amazing. always helpful and ready to jump on a call to assist any way they can. the product is also extremely comprehensive and has an abundance of reporting options.
What do you dislike about the product?
the options in reporting can get confusing as to what they do and their naming scheme could be updated. also product rollouts need to test for all previous features and have equivalents in the new rollout
What problems is the product solving and how is that benefiting you?
it works slightly better than zendesk talk. really need some help with having the integration work for us rather than us having to dig out the information. need to revisit implementation i guess
Supporting our customers with this software
What do you like best about the product?
The call-bar widget is a very useful tool that integrates well with other solutions we use to reach out to borrowers. The number can be called by clicking on it. It is easy to choose a call disposition (e.g., talk, chat, or voice mail). Talkdesk always arrives on time and has excellent wait music as you search for information about the borrower. If the client calls from a number that has a file associated with it (i.e., they've contacted us through our contact form), then Talkdesk will link this file so we can easily view it
What do you dislike about the product?
Sometimes problems occur when we try to playback recordings that were made on older systems, devices, or software versions—these can sometimes result in a crash or error message while trying to play them back.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us manage our calls by recognizing the best way to handle them.
Talkdesk Click to Dial: Easy, Convenient, and Simple
What do you like best about the product?
Talkdesk Click to Dial is easy and convenient. Also, call transferring is very simple. Salesforce's integration is essential. We can view contacts, view notes and link conversations to salesforce contacts. This enables for excellent analytics and reporting for the entire team. Our team can also see who is online and available for transfer.
What do you dislike about the product?
It is difficult to change your settings. For example, if you want to change your hold music, you have to go into the settings and change it for each user. This is a hassle and time-consuming. Finally, the reports are not as robust as they could be. I would like to see more reports and more detailed reports.
What problems is the product solving and how is that benefiting you?
Talkdesk has many features that are useful for managing inbound calls. We like the ability to route calls to different ring groups, and to track call patterns and call history. We also appreciate the ability to take advantage of Talkdesk's many integrations.
An intuitive, easy to use platform with a multitude of resources and features
What do you like best about the product?
TalkDesk is easy to use and the training programs are stellar, well-rounded, and informative for all new Customer Support Representatives. The company is also incredibly transparent on new features they have in the works and offer interesting, relevant speakers for customers as a resource. The TalkDesk Studio makes it easy to customize welcome messages, route customers, and ensure everything is running smoothly from the admin side.
What do you dislike about the product?
Certain features like Callback requests don't function as desired with multiple requests able to be created by a singular number which can cause issues when the customer has already been contacted and their questions answered. Additionally, the reporting aspect in creating dashboards could be more user-friendly, however, I do love all of the options given for sorting, creating, or working with various filters and fields to pull data.
What problems is the product solving and how is that benefiting you?
TalkDesk offers the benefit of a reliable, easy-to-use phone platform for Customer Support representatives to connect with and resolve customer issues. The performance is far better than previous tools we have used and all of the resources TalkDesk gives customers are incredibly valuable, such as the conversation webinars they have with industry professionals and their roadmaps for features to look out for.
All the tools you need to help you in one application
What do you like best about the product?
Talkdesk's best feature is its ability simplify and streamline your day-today workflow. Talkdesk makes it easy to switch seamlessly between the main workplace disciplines like chat, email and Phone. You can also use the widget mode of this app or keep it in your browser depending on how you want to arrange your screen. This is a huge plus for anyone who values flexibility.
What do you dislike about the product?
Talkdesk is not something I like. There are minor issues, such as when you open Talkdesk two tabs at once, it can crash. This is more of a talkdesk issue than a user problem.
What problems is the product solving and how is that benefiting you?
The TalkDesk has allowed us to improve customer support. This helps our agents to improve their performance and the overall customer experience.
The best choice for your support team
What do you like best about the product?
The Talkdesk program has many features that I really like. It is easy to transfer calls and use different statuses. These statuses can also be used to translate into real-world work. The platform can help organizations do a lot of stuff on a business level. It is also very easy to make international calls. It is an excellent platform and one of the best I have ever used.
What do you dislike about the product?
Although I use most features offered by Talkdesk, sometimes it can take a while to download data. It all depends on the size of the data. The app is user-friendly and efficient.
What problems is the product solving and how is that benefiting you?
Talkdesk is a useful tool for our support team. We have access to all the information we need and makes it much easier to help the customer.
The best soft for your support team
What do you like best about the product?
The app is easy to use and provides everything you need to contact your customers. The platform includes a call ID and email address for simple access to caller information. Many report options are also available, making it fun to keep organized. If you can't make a call, you can transfer it to another team member or an external number, provided they have an Internet connection.
What do you dislike about the product?
A stable internet connection is required to use the system's full capacity. The panel may not be as easy for some users to use.
What problems is the product solving and how is that benefiting you?
I can contact people from various countries and stay in contact with them. I can manage the work flowing smoothly without any interruptions between my jobs. I can call people while they are on their tasks with a high definition clarity of sound and a fluent interface.
Recommendations to others considering the product:
If you are our size or bigger and use a service for your employees to handle calls, Talkdesk may be the perfect solution. I've heard from other people that it works well, and the pricing is reasonable.
Talkdesk has been very easy to use with little trouble of customers being able to hear me.
What do you like best about the product?
I like the sound quality and the ease of use.
What do you dislike about the product?
I have had customer complain that we don't have a 1800 or 855 number. I don't believe it is Talkdesk though.
What problems is the product solving and how is that benefiting you?
Call quality and ease of use.
Great tool. Integrates with all our existing architecture. We are happy using it since 1.5 years.
What do you like best about the product?
The voice quality and the how various integrations it offers natively.
What do you dislike about the product?
The forwarding setup and ringing groups setup can be complex sometimes.
What problems is the product solving and how is that benefiting you?
A call center solution for our sales team with good reporting.
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