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it's a good app
What do you like best about the product?
it helps businesses to grow and develop. I like the interface, is user-friendly and easy to use
What do you dislike about the product?
In app it's not that easy to take out reports
What problems is the product solving and how is that benefiting you?
it benefits the company
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very helpful easy to app updates constantly highly recomended
What do you like best about the product?
lets you clear tasks and even create tasks
What do you dislike about the product?
so far no issues from the talk desk sometimes it has glitches but nothing that other apps do not have
What problems is the product solving and how is that benefiting you?
For my part there are no issues to be solved
Is really good for my administration , highly recommended
What do you like best about the product?
to manage, the calls in order, the program to listen to calls is fast at the moment of starting it
What do you dislike about the product?
there isn't much that would bother me, only when one or another error appears but that is fixed quickly
What problems is the product solving and how is that benefiting you?
when it gets a little stuck but as I said that they fix it quickly
i works really good saudio
What do you like best about the product?
audio sounds great it works fine and is updated up to date
What do you dislike about the product?
some customers say it says spam or as a fraud call
What problems is the product solving and how is that benefiting you?
well calls are good quality so I'm able to do my job
Recommendations to others considering the product:
it works nice audio allows me to do my job perfect
Talkdesk is user friendly.
What do you like best about the product?
I can make my own groups of agents where I can find them quick to listen to their live calls.
What do you dislike about the product?
It sometimes takes time to load when you first login.
What problems is the product solving and how is that benefiting you?
record calls and able to search them.
Recommendations to others considering the product:
I recommend doing the free training before using it so it's even easier to use.
TalkDesk makes it easy to monitor and manage your team.
What do you like best about the product?
Talkdesk, a cloud-based phone center software, helps businesses improve customer satisfaction and increase sales conversion rates. Our customer service department has been using Talkdesk for more than a year and has found it to be highly user-friendly with excellent support. The pricing is competitive, and integration with other platforms is a plus. Customer service improvement is a fantastic benefit of this software.
What do you dislike about the product?
Due to the small number of tutorials on the Internet, novice users may have trouble getting used to this solution.
What problems is the product solving and how is that benefiting you?
The cloud-based phone cent er offers many benefits, including increased productivity and customer satisfaction, reduced costs, and improved efficiency.
Recommendations to others considering the product:
We highly recommend Talkdesk to companies looking for ways to improve their customer service.
Talkdesk is an excellent tool for businesses of all sizes.
What do you like best about the product?
From a user's perspective, Talkdesk is simple and effective. Calls are recorded flawlessly and the quality is excellent. Administrators can create dashboards to see a complete view of their agents' performance. Coaching enables you to help agents navigate difficult cases effectively.
What do you dislike about the product?
One of the most significant problems is the lack of a call search function.
What problems is the product solving and how is that benefiting you?
The software has enabled us to grow and has been there for us every step of the way.
Usually reliable, some details could be better, but overall satisfied.
What do you like best about the product?
I like the customizable dashboard, so you can see what is most important or valuable to you. Color coding statuses make it easier to review at a glance. I like that you can customize the statuses as well. For recorded calls, we really like that you can speed it up or slow it down; very useful for long calls.
What do you dislike about the product?
When you monitor a call, once you stop monitoring, it will kick you back into a random status, so you have to be on the lookout for that. Talkdesk will either change you to another status or will not recognize the status change you just made. You have to restart or refresh it a few times a day for it to work properly.
Sometimes, talkdesk will go blank; you have to refresh it or go in and out of edit mode for it to go back to normal.
In order to pull up a report you have to go to the 'old talkdesk', but it won't work until after a few tries.
Sometimes, talkdesk will go blank; you have to refresh it or go in and out of edit mode for it to go back to normal.
In order to pull up a report you have to go to the 'old talkdesk', but it won't work until after a few tries.
What problems is the product solving and how is that benefiting you?
It helps our customers get in touch with us, and it helps us help them more efficiently. Since you can save contact details on Talkdesk, it helps to know who is calling, sometimes you can figure out why they're calling before you even speak to them.
Pros and Cons
What do you like best about the product?
It was a user-friendly experience and easy to understand User Interface.
What do you dislike about the product?
Breakage in call output due to technical issues in network
What problems is the product solving and how is that benefiting you?
Easy access to large number of data in everyday use
Great Solution - Highly Recommended
What do you like best about the product?
Flexibility and the independence the tool provides to configure as per business needs. We can modify the IVR's and flows right away without waiting for IT or Talkdesk to do it for us.
What do you dislike about the product?
Support channels to reach Talkdesk can be broadened to have direct chat/phone support. The turnaround time on tickets and email sometimes is too long. The FAQ's help but sometimes you need more personalized help.
What problems is the product solving and how is that benefiting you?
We are a 24x7 support desk with a global presence. Talkdesk helps us connect multiple countries through a single solution. We can route calls easily originating from any part of the world.
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