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Talkdesk review
What do you like best about the product?
It is an easy-to-use platform with excellent connectivity. The percentage of calls getting dropped is not very high, which is great.
What do you dislike about the product?
There are a lot of scopes to improve on the voice clarity and the initial starting up process.
What problems is the product solving and how is that benefiting you?
It smoothens the dialing process, especially for international students. It is time-saving!
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i like how the app looks
What do you like best about the product?
i like that the app is very user friendly
What do you dislike about the product?
i dont't like that for reports is a bit dificult to do
What problems is the product solving and how is that benefiting you?
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Excellent tool for customer service center automation and call routing
What do you like best about the product?
Excellent tool for customer service center automation and call routing. Works great with CRM integration
User experience - ease of use and minimal learning curve
Admin - Studio flows are very simple to define and manage.
CRM integration and any data dip is easy to set up
User experience - ease of use and minimal learning curve
Admin - Studio flows are very simple to define and manage.
CRM integration and any data dip is easy to set up
What do you dislike about the product?
1. Desktop app "Conversations" is not stable
2. Service/support and customer success manager engagement
3. Frequent releases and upgrades to the tool
4. Focused team in US for support and engagement from success manager
2. Service/support and customer success manager engagement
3. Frequent releases and upgrades to the tool
4. Focused team in US for support and engagement from success manager
What problems is the product solving and how is that benefiting you?
Customer support center - inbound and outbound call management
Call disposition and activity tracking in CRM
Dashboard and reporting
Call disposition and activity tracking in CRM
Dashboard and reporting
Recommendations to others considering the product:
Great tool. Ensure you understand the critical aspects of business continuity planning for cloud-based solutions. The call center plays a critical role in any organization which will impact core business.
Easy to use
What do you like best about the product?
Its very easy to administer the tool. Its as easy as 1-2-3
What do you dislike about the product?
Reporting is not user friendly. You cannot create a report inside td as well as the trends that needs to be presented to the leadership team. That should be abailable in the tool
What problems is the product solving and how is that benefiting you?
Calling pitside for sales and support
Talkdesk Experience
What do you like best about the product?
Its a one stop solution for all call center needs. With new features in workspace, the conversations can be integrated with lot of other channels like email and text messages.
What do you dislike about the product?
Sometimes the support is slow but otherwise its a great platform.
What problems is the product solving and how is that benefiting you?
All our clients get to our call center via TD and the studio flows make it easier to implement changes. Admin has a lot of functionalities that they can utilize.
Easy to use - Saves times and makes your day easy
What do you like best about the product?
Is easy to find the reports, with a quick word you have the reports available listed. Also, is easy to have visibility of the queues and the agents available at the time. I know that I can for sure go to the reports, filter by the team and the information I need, this will save some time in my day and also once the report is downloaded is very simple to understand the information on it so it would not be required for you to spend extra time on trying to figure it out how to translate the information you need. is a global customer care and technology company, providing value-driven solutions for over 20 years
What do you dislike about the product?
For the part of the voice mails, it would be nice to have an explanation of the purpose of it for leads and agents. On the part of activities how to benefit from that and get the best from the tools. I would only suggest like manual or information on how to access everything and all the feature that talk desk offers this would motivate others to go with the product that is the most complete and easy to use for all the users.
What problems is the product solving and how is that benefiting you?
Easy access to the information I need, from the agents, from the queues and overall from the entire operation. I like that on the part, especially on the reports is easy to find the information you would need to ensure each agent. personally, it benefits me because it saves time and when it comes to the operation you need something easy to access, provides all the information and grants you any visibility you need to have supervision over the agent's queue and the information you need in case answers needs to be provided.
Recommendations to others considering the product:
Review and learn is easy to pick it up. You can download the reports you need and filter them.
Talkdesk is fast,and easy to use.
What do you like best about the product?
I like that I can change my number, helps that way customers don't think it's a scammer call. The trust of my customers, well with a different tool you cant change your number.
What do you dislike about the product?
Well, it rarely has issues, when there are issues it just wouldn't let me do a call, all it takes is to wait for a couple of minutes for the system to recover and can continue working with no problem.
What problems is the product solving and how is that benefiting you?
With Talkdesk is Easy to go and check if I have any voicemails from my customers, I just go to my profile lets me know how long ago was it, and lets me listen to it without having to download it, this is easier for me to get in touch with my customers.
Ease interface, straightforward
What do you like best about the product?
The interface is pretty simple no big science behind a phone call , once you get the basic, speed dialing is the ease thing to do from there , I like having the visual of whats happing in the call , time , rec , what default line , etc
What do you dislike about the product?
I don'tike the bug where as im dialing if a call comes in that second , it might even just show the default interface or a dialing number screen with no timer no buttons no nothing , and the ringging sound in both cases , dont kjnow if im wating on an incoming call , dialing a number , or just whatever , but i have to hard restart talk desk to get back on track
What problems is the product solving and how is that benefiting you?
the ease to speed dial and know from where I'm dialing the DEFAULT number, I use it with the sales force and use the transfer option to get my customers where they need to , its relly helping me complete my call volume and to get the info right where it need to with the quick notes
Recommendations to others considering the product:
I don't have much experience with dialers , but talk desk is very understandable hands on , a couple of calls and everything will fall in place
Great app
What do you like best about the product?
I like how fast it is. I love the layout.
What do you dislike about the product?
Some times it can lags. I gets frozen at times.
What problems is the product solving and how is that benefiting you?
It has helped me keep track of clients.
Recommendations to others considering the product:
Be ready for a great experience
Solid webphone/timekeeping system
What do you like best about the product?
It's a solid webphone and timekeeping system. The phone function worked fairly consistently, with few dropped calls, and kept track of our time for payment very well with very few glitches or errors. It kept all the phone numbers we might need to transfer to in a nice little directory for us.
What do you dislike about the product?
The version we used didn't integrate with Zendesk so had to be opened and signed into separately and monitored on a different screen/window. Calls were sometimes really scratchy and sound would occasionally cut out on either our or the caller's end so we couldn't hear each other. It worked a lot better than some other softphone systems we used but there were still some quality issues.
What problems is the product solving and how is that benefiting you?
The directory was great for keeping all nubmers we may need on hand in one location. The softphone worked very well most days, and it kept track of our statuses and worked time for payment very well.
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