Talkdesk
TalkdeskExternal reviews
2,499 reviews
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One of the Better Phone Services
What do you like best about the product?
It is easy to transfer to other queues and individuals
What do you dislike about the product?
No transcribing options for calls nor voicemails.
What problems is the product solving and how is that benefiting you?
We are able to find recorded calls quickly which has helped de-escalate customers as needed. This has been a huge benefit.
Recommendations to others considering the product:
Go for it. It is a great product.
Talkdesk is very useful, simple and easy to use toll.
What do you like best about the product?
We can schedule our report and it's come automatically.
What do you dislike about the product?
Latency issues we face sometimes which I want to be resolve
What problems is the product solving and how is that benefiting you?
latency issue,
It is as great system with a lot of constant new products.
What do you like best about the product?
The products that they offer make them innovative.
What do you dislike about the product?
We experienced disruption and bugs a bit this and the previous year that caused some issues.
What problems is the product solving and how is that benefiting you?
Reporting was a big reason to go to Talkdesk and the studio flow functionality makes it easier to create a custom flow for our business model.
Recommendations to others considering the product:
I recommend speaking with a consultant regarding the needs of your contact center.
There is a lot of static at times. Patient's sometimes have a hard time hearing me
What do you like best about the product?
Not having to use my cell phone to make calls for work
What do you dislike about the product?
Sometimes there is background noise and sometimes the phone doesn't ring and just hangs up
What problems is the product solving and how is that benefiting you?
I speak with patients regarding their Chronic Kidney Disease and call medical offices to get records.
Recommendations to others considering the product:
NA
Not too shabby
What do you like best about the product?
The support. Quirks happen with any service, the real measure of a company is how they handle it.
What do you dislike about the product?
The quirks. Clicky audio, dropped calls, mediocre audio. In fairness, I haven't gotten in touch to resolve many of these issues.
What problems is the product solving and how is that benefiting you?
Can review calls for quality and to determine future support needs.
Talkdesk Review
What do you like best about the product?
Using Talkdesk is so modern and a breath of fresh air compared to the old system that we used to use within the Contact Center.
What do you dislike about the product?
Sometimes there have been issues with screen recordings not coming through regarding a call evalution I have to complete for Quality Assurance. Additionally, when it comes to the Transcription History, there have been some concerns/problems with this section as well, not loading for certain calls.
We have submitted multiple tickets on some of these issues, and it can take some time to receive a response back. Or we have to ask for an updat many times to hear back from someone.
We have submitted multiple tickets on some of these issues, and it can take some time to receive a response back. Or we have to ask for an updat many times to hear back from someone.
What problems is the product solving and how is that benefiting you?
Can function more efficiently and be more productive with our time.
Talkdesk is a solid system. As a Salesforce Administrator I was a part of an evaluation team....
What do you like best about the product?
Talkdesk is a solid system. As a Salesforce Administrator I was a part of a team that evaluated this and other software to integrate with Salesforce. We did extensive testing and Talkdesk overall did a great job for what our Sales and Support teams needed. Allows for automation rules so there isn't much to manage.
What do you dislike about the product?
Have to add new users within TalkDesk itself - I can't fully do it in Salesforce.
What problems is the product solving and how is that benefiting you?
Reliable system for remote Sales and Support teams to accept and send calls to potential and current clients.
Recommendations to others considering the product:
Solid product to consider.
Care Manager
What do you like best about the product?
That the system makes the calls for you when you click on the phone numbers. It prevents a lot of mistakes from happening.
What do you dislike about the product?
The downtime that the system encounters, however there is always issues to arise no matter what the system is.
What problems is the product solving and how is that benefiting you?
Mistyping or dialing issues. You are able to place one person on hold then add another person into the call if needed.
Recommendations to others considering the product:
NA
Talkdesk runs our entire global call center
What do you like best about the product?
International calling is supported by talkdesk. We have both outbound agents who do prospecting and also our internal call center supporting AMER and Ocenaia on talkdesk.
What do you dislike about the product?
We find calls sometimes drop. also the integration to salesforce can be better with an inbeded cti, however, the call bar has been good to work with. We would also like more advance routing features
What problems is the product solving and how is that benefiting you?
Call center needs. we also like the reporting for us to forecast service levels. also the live dashboard makes us more productive when scheduling workforce management
Recommendations to others considering the product:
If your looking for a VOIP call center service that can be set up fairly quickly and give your agents global access then talk desk is good for you. The amount of time we relied on talk desk to be our call center has been countless. When looking at other providers make sure the technology fits the business need and is scaleable towards the future. TD was able to do this for us.
Intuitive Interface and Great Support Team
What do you like best about the product?
We looked at a number of different vendors, and Talkdesk was a clear consensus favorite. The interface, both for admins and agents is very intuitive, and both the frontline support and the implementation teams are personable and good at their jobs.
What do you dislike about the product?
Integrating Talkdesk into multiple back end systems simultaneously can be somewhat of a headache, and at times can require splitting your instance into multiple tenants. This is not ideal, nor what Talkdesk advertizes. If you are using multiple integrations, just be aware going into it that you will need to study, up-front, how this will work with contact syncing in real life.
What problems is the product solving and how is that benefiting you?
By implementing Talkdesk, we are attempting to improve better call center stability over our old vendor, and unlock better reporting, dashboards, and flexibility for our management.
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