Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Great experience, all you need at just one click.
What do you like best about the product?
Easy to use, very quick and manageable, you can find everything you need.
What do you dislike about the product?
The app gets stuck sometimes when you are in the middle of a call.
What problems is the product solving and how is that benefiting you?
We can keep track of the agent's activities with Talkdesk. we don't need to have multiple apps to do so.
Love Talkdesk desktop and app versions are both great!
What do you like best about the product?
I love that talkdesk saves our calls and are available to listen to for other staff members. It is a great tool to have new hires listen to our calls to get a feel for the types of calls they will eventually be answering.
What do you dislike about the product?
One thing I do not like is to be able to merge in another one of my team members to a call if I am on a call and need help (using the mobile version). I would also like to be able to listen to voicemails on the mobile app.
What problems is the product solving and how is that benefiting you?
We have a loaner tray software that hospitals use and we use talkdesk as our support line for users to call for help with using our software and troubleshooting issues with hospital users and their IT department. The benefit is keeping our personal numbers secure.
Talkdesk as a Friend
What do you like best about the product?
The supervisor access is amazing. We could secretly monitor any call without the Agent being aware of it
The call disposition feature helps us to tagged the status/type of the call
The call disposition feature helps us to tagged the status/type of the call
What do you dislike about the product?
Few calls links don't get added on ticketing tools
What problems is the product solving and how is that benefiting you?
NA
Effective Product Offerings & EnthusiasticTeam Support
What do you like best about the product?
The one-on-one team support provided. The Talkdesk team is always available whether for site support or review of our Coordinating Center's needs. Was worried recently with the recent change in agent assignment to our account but it has been smooth with our current and future needs clearly communicated. There is also an understanding that our purpose does not utilize all Talkdesk to offer and our agents understand this keeping the focus on our goals.
What do you dislike about the product?
Really do not have anything to report; the product provided meets our needs and happy with the support seen from the Talkdesk team.
What problems is the product solving and how is that benefiting you?
Gapping documentation needs experienced during Covid.
Easy to use. Helpful insights and articles.
What do you like best about the product?
Using Talkdesk has been extremely easy as a customer service agent and QA. Using the Talkdesk Academy was extra helpful when I had no one else to teach me how to use certain features of the platform. I wish more platforms could be as user-oriented as this.
The dashboards are also quite user-friendly and I love the personalization feature.
The dashboards are also quite user-friendly and I love the personalization feature.
What do you dislike about the product?
The Callbar extension on MacOS stays fixed on a single screen and can't be moved, but that's just a minor inconvenience. Other than that, I'm yet to find something else I dislike. It's been a great experience.
What problems is the product solving and how is that benefiting you?
It's a great way to track agent productivity. It has allowed us to maximize productivity in certain processes we have thanks to the metrics Talkdesk provides. We have also been able to optimize agent availability vs occupancy.
Recommendations to others considering the product:
Use the Talkdesk Academy! It's easy and helpful.
Talk Desk one of the best providers for calls that I have used!
What do you like best about the product?
The best thing is simplicity. It is so simple to use and for changing the settings. The best part for me as the real-time controller is the live option of following the agents.
What do you dislike about the product?
To be honest there is not much to be disliked. I'm very pleased with using a talk desk! It is really hard to suggest any improvements because the product is perfect!
What problems is the product solving and how is that benefiting you?
From the time that I have worked as the agent, the talk desk was very useful for customer service in our company. We have solved all of the main tasks using the talk desk.
Recommendations to others considering the product:
I would strongly recommend a Talk Desk. I have a huge experience in customer service call centers and I have used many different products for calls but the Talk Desk is my first choice.
TalkDesk - Easy to use with valuable data
What do you like best about the product?
I find the data reports the most useful in TalkDesk, to see how all of the statistics to help improve our KPI's.
What do you dislike about the product?
It can be finicky at times, but overall easy to use.
What problems is the product solving and how is that benefiting you?
With Talkdesk, our company is able to monitor our reps' performance to provide better feedback when needed.
Recommendations to others considering the product:
Great for call centers and customer service departments
Reliable Phone Service for any high dial company!
What do you like best about the product?
One of my favorite features of TalkDesk is its connectivity to other programs like Salesforce. Stores the calls and gives numerous options to dispositioning the calls for faster reference and tracking purposes within Salesforce. The TalkDesk dashboards are helpful and useful, especially for management. It also has a click-to-dial feature that makes life extremely easy.
What do you dislike about the product?
The only thing I dislike about TalkDesk is the infrequent crashes. It hasn't happened much but is usually resolved quickly as long as it isn't the user's internet that caused the crash. I've found that sometimes the calls don't log in Salesforce. Never determined if it was a Salesforce or TalkDesk issue.
What problems is the product solving and how is that benefiting you?
Over the 4+ years that I've used TalkDesk the only issues I've had were the connectivity issues along with assistance setting up a dashboard for tracking. Both were handled efficiently and overall got us back on track and running efficiently and confidently moving forward.
Recommendations to others considering the product:
A reliable program that is easy to use and works with other programs like Salesforce.
TalkDesk For The Win
What do you like best about the product?
The thing I like most about the TalkDesk platform is how easy it is to just pick up and use.
What do you dislike about the product?
The one thing I wish TalkDesk would integrate would be some generic templates for flows. Like a basic one for member support or sales as an example.
What problems is the product solving and how is that benefiting you?
We're using TalkDesk to help our customers get to talk to the right team in as few steps / transfers / hold times as possible.
Recommendations to others considering the product:
If you're looking for a easy-to-use, all in one solution to your company's phone needs, TalkDesk should certainly be on your radar. Their FAQ / Knowledge Base is easily one of the best I've experienced wen learning the system and onboarding my team.
Great for businesses small or large!
What do you like best about the product?
I like the fact that i can use it on everything from my chromebook to my PC, my call phone to my tablet, no matter where I'm at or what I'm doing I have the ability to answer a call if needed.
What do you dislike about the product?
Sometimes the app does have stability issues when dealing specifically the callbar add-on, seems to happen if 2 people in your organization happen to hit the answer button at the same time, one person answers, the others seems to hang on like it's still ringing.
What problems is the product solving and how is that benefiting you?
Any time I come up with a need, there seems to be a solution. Everything from texting capability to calls on the go. Saves having to have other programs or services to encompass one need.
Recommendations to others considering the product:
See what services you need, and I'm sure they have some sort of solution.
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