Talkdesk
TalkdeskExternal reviews
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Talkdesk User
What do you like best about the product?
The call clarity is very good. It is easy to use.
What do you dislike about the product?
It seems to take a while for calls to show in your call history.
What problems is the product solving and how is that benefiting you?
Conferencing multiple users helps. I wish missed calls would roll back around to you.
Recommendations to others considering the product:
Do your research.
Talkdesk is Amazing. It Offers integrations with most tools and has great customer support.
What do you like best about the product?
Integrations with other tools and user friendly interface.
What do you dislike about the product?
Timelines for projects are a little too long.
What problems is the product solving and how is that benefiting you?
Sales, support, and chat inbound and outbound traffic.
Recommendations to others considering the product:
Look for the integrations it offers and plan your implementation.
High end application, great Support team.
What do you like best about the product?
TalkDesk has full reporting functions, extremely user friendy, integration with different ticketing system, TalkDesk has great setting and config options which makes it extremely easy to change, when needed, but the most important for us is that TalkDesk has a great Support team. They are technical, responsive, responsible and very friendly. They won't give up until make sure that the issue is solved and you are satisfied.
What do you dislike about the product?
Reporting can be improve even more. problem is taht you can't find all required metrics in one report.
What problems is the product solving and how is that benefiting you?
We solve our lack of insight on our calls stats, breakdown by countries, ring groups etc. We also have great flexibility to change the setting on TalkDesk when needed.
Recommendations to others considering the product:
If you are looking for a progressive software, flexible to wrok with, open to develop, easy to setup, simple setting menu, last but not least; knowledgable support team, go for TAlkDesk!
TalkDesk has eased our reporting functions, gave us opportunity to change the setting when we need and with help of it's Support team, we feel being in safe hands despite of the issues we might experience sometimes. TalkDesk's urge to hear their client's new ideas for developing the application and adding more features is fascinating.
TalkDesk has eased our reporting functions, gave us opportunity to change the setting when we need and with help of it's Support team, we feel being in safe hands despite of the issues we might experience sometimes. TalkDesk's urge to hear their client's new ideas for developing the application and adding more features is fascinating.
Talkdesk gives insight for me an and my team.
What do you like best about the product?
I enjoy the reporting aspect of talk desk as well as the phone call recordings. It makes it really easy for me to go back and listen to a call for training purposes.
What do you dislike about the product?
Talkdesk can improve on making things more intuitive and The lack of automation is challenging. For example, a feature that pings people when they are in a set status for a period of time would be nice.
What problems is the product solving and how is that benefiting you?
I am solving QA issues with Talkdesk. It is really convenient that when I have customer complaints, I can go back to review calls to help with training or with requests.
Recommendations to others considering the product:
n/a
Talkdesk makes it easy for us to connect with our customers!
What do you like best about the product?
Talkdesk has all of the features we need to offer phone support to our customers! Placing customers on hold and transferring customers is super easy. We have been able to set up multiple phone lines and multiple voicemail messages for different options.
What do you dislike about the product?
During our monthly meetings, we need to set up "holiday hours" so we can turn of our phone lines during the middle of the day and setting up those holiday hours isn't as intuitive as I had thought.
What problems is the product solving and how is that benefiting you?
We give our customers the opportunities to connect with us live so that we can solve their issues quickly. We're also able to provide quality assurance by having the ability to listen to the recordings and grade the interactions to improve our team.
Certainly came at an opportune time during the start of the pandemic!
What do you like best about the product?
On-the-fly adjustments have been the biggest benefit of using Talkdesk. Our previous provider took weeks if not longer to make changes in routing or messages that we needed to post.
What do you dislike about the product?
There is currently no alert system in place should our queues exceed hold times or call volumes. We were told at the time of sale this could be done but as of two years later, we still do not have this functionality in place.
What problems is the product solving and how is that benefiting you?
We love that we can provide other teams in our organization with tangible numbers and data that help them make decisions about future communications or decisions. Things like customer sentiment has been invaluable.
great
What do you like best about the product?
reporting is great and helpful with alot of data
What do you dislike about the product?
some delays exporting some data that could be related to my connection
What problems is the product solving and how is that benefiting you?
having an accurate to tack the AHT and productivity
Recommendations to others considering the product:
no feedback and recommendations to provide
I love using Talkdesk
What do you like best about the product?
It is very easy to make calls and received calls
What do you dislike about the product?
There is nothing to really dislike about talkdesk
What problems is the product solving and how is that benefiting you?
Speak to customers
Talkdesk for customer service
What do you like best about the product?
the simplicity of the tool and support of the application;
What do you dislike about the product?
The way the data is extracted from the tool
What problems is the product solving and how is that benefiting you?
Contact with the Client
Recommendations to others considering the product:
It is a good tool, and the development team is always ready to listen to us and implement new features.
Talkdesk Review
What do you like best about the product?
Dashboards are easy to develop. It is easy to set up unique ring groups for call routing. The studio flow makes setting up call flows and IVRs very easy.
What do you dislike about the product?
The reporting is not as robust as I would like.
What problems is the product solving and how is that benefiting you?
We were able to looping in a Escalations type of ring group using the Studio flow that will allow our team to receive calls that have been idle for too long.
Recommendations to others considering the product:
There appears to be some turnover in the Account Executive teams so expect to see new faces when you reach out.
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