Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Best tool ever
What do you like best about the product?
simple interface, plus staple function; the updated version you even could edit the customized panel with whatever purpose you want.
What do you dislike about the product?
the connection may be disturbed sometimes, and there is no notice for the disconnection, you need to manually review it.
What problems is the product solving and how is that benefiting you?
I use TD to answer my customers' inbound calls and call back sometimes to follow up on an ongoing case.
Works well for Work
What do you like best about the product?
I use Talk Desk for my remote position working for CM Group. This software has solid integration with other applications and I definitely use the widget alot without issues
What do you dislike about the product?
In a few instances, I do need to refresh my browser to get the integration to work (most usually with Sales Force). However, this relies on 3 different products working in tandem, so I can't blame it on one thing...
What problems is the product solving and how is that benefiting you?
I use TalkDesk as a remote support specialist and see the benefit of things like the customization of the dashboard to suit your preferences and information you wish to keep track of.
Cutting edge technology with ease of use and immense adaptability!
What do you like best about the product?
Real-time and historical reporting capabilities.
What do you dislike about the product?
There is nothing I dislike about the Talk Desk platform
What problems is the product solving and how is that benefiting you?
Talk Desk has helped solve workload distribution problems and workforce management engagement
TalkDesk Review
What do you like best about the product?
Reporting and live reporting of advisor availability statuses and also who is currently on a call.
What do you dislike about the product?
Sometimes there's a long delay in pulling reports.
What problems is the product solving and how is that benefiting you?
Productivity overall has improved on my direct team.
Its been amazing
What do you like best about the product?
the simplicity to do and receive calls and the entire menu
What do you dislike about the product?
i don't have anything to point for now; everything is working perfectly
What problems is the product solving and how is that benefiting you?
receiving calls from clients
I would recommend as communication is clear
What do you like best about the product?
I like how easy it easy it is to use talk desk and access voicemails
What do you dislike about the product?
I dislike not having three way call conference
What problems is the product solving and how is that benefiting you?
no problems. Benefit is effective comminucation.
Recommendations to others considering the product:
Talkdesk is very simple and easy to use
Awesome service!
What do you like best about the product?
what I like most about talkdesk is the ease of use and great sound quality
What do you dislike about the product?
There is not really much that i dislike about talkdesk.
What problems is the product solving and how is that benefiting you?
We are able to connect with customers and handle the call overflow as well as run very detailed and accurate reports
Very Quick help with Callbar issues
What do you like best about the product?
I liked the quick update from the engineer. The Engineer also narrowed down the issue with login and gave a solution.
What do you dislike about the product?
There is nothing i dislike. Thanks for checjing
What problems is the product solving and how is that benefiting you?
Talkdesk helps to call multiple regions customers
Recommendations to others considering the product:
Easy to use and good application to contact worldwide mobile users.
Best UI and easy to manager interface
What do you like best about the product?
Talkdesk has a clean user interface, making it easy for employees to use it without any effort. The call quality is very good. It has options for blind and warm transfer.
What do you dislike about the product?
There are a few bugs while the chrome extension click to call will not work. The chrome extension click to call will not initiate the call immediately. Instead, it asks to open the Talkdesk call bar to make outgoing calls.
What problems is the product solving and how is that benefiting you?
The problems related to technical network issues and other IoT devices. Benifits of this software is clean UI which makes easily understand in one go for users. The user experience is awesome!
Talk Desk Review
What do you like best about the product?
Talk Desk is extremely reliable. I like that I get all my calls without any interruptions.
What do you dislike about the product?
I dislike that I am unable to copy and paste numbers in the keypad.
What problems is the product solving and how is that benefiting you?
The benefits are that I am able to separate my personal calls from my business calls.
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