Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Evolving Contact Center Solution
What do you like best about the product?
Simplicity of the solution. It serves the basic and some advanced call routing requirements. it is easy to use solution.
Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min.
Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min.
What do you dislike about the product?
Not easy to implement for the first time as the Pre-sales/ Sales & implementation support needs lot of improvements.
Advanced routing features are limited - e.g. Skill based routing not available. Workarond are lengthy and become too much to maintain.
Integration with other systems /platforms is again suffred by implementaion support and Customer Support is not equiped to handle Integration efforts.
Advanced routing features are limited - e.g. Skill based routing not available. Workarond are lengthy and become too much to maintain.
Integration with other systems /platforms is again suffred by implementaion support and Customer Support is not equiped to handle Integration efforts.
What problems is the product solving and how is that benefiting you?
We needed to get off Skype for Business as it was about to sunset and then implemented contact Center solution was not capable of working with UCaaS.
TalkDesk solution met the requirements and fit budget.
We are using it for Contact Center Solution for our Customers and Employees as well.
TalkDesk solution met the requirements and fit budget.
We are using it for Contact Center Solution for our Customers and Employees as well.
Overall great
What do you like best about the product?
It's really easy to use and works great.
What do you dislike about the product?
This is about the MAC application: I can't change the sound settings, I need to keep changing my headset volume every time I receive a call
Edit: Rate changed - When I take the lunch and the computer gets the Lock Screen for inactivity, the application automatically set me to offline, and this cause me paying problems. Maybe you should change this status after long periods of time.
Edit: Rate changed - When I take the lunch and the computer gets the Lock Screen for inactivity, the application automatically set me to offline, and this cause me paying problems. Maybe you should change this status after long periods of time.
What problems is the product solving and how is that benefiting you?
You can use it anywhere
Terrible Post deployment services and misguidance at the Demo stage
What do you like best about the product?
Very little. Not the user-friendly tool they project themselves to be.
What do you dislike about the product?
The technical support during the implementation phase is minimal and outsourced. The contract support after implementation is also minimal and useless.
What problems is the product solving and how is that benefiting you?
We were looking for a phone system that supports basic call center operations. We were presented a tool very different at the demo stage than what we have post implementation.
Good application
What do you like best about the product?
It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently.
What do you dislike about the product?
The fact that if a call gets tranferred to our third party provider we are still billed for it. Also, there are many reports to extract but with some practice it is clear and effective.
What problems is the product solving and how is that benefiting you?
We are experiencing some issues with reporting our inboud, missed calls and calls answered under our time threshold. With support from the TalkDesk team, it is clearer the difference between the different types of calls and how to quatify our information.
Great teamwork
What do you like best about the product?
The staff and team at talkdesk are amazing to work with. They are super responsive and quick to resolve issues.
What do you dislike about the product?
The WFM product isn't my favorite, but it gets the job done.
What problems is the product solving and how is that benefiting you?
Call routing, voice authentication, virtual holds (callbacks), Full automated telephone banking system, live chat, SMS surveys. Tons of efficiencies gained!
Good but
What do you like best about the product?
The way we can handle calls, the stability and the support we have is really good
What do you dislike about the product?
the reports and the way to build it is complicated whe you dont have any assistance
What problems is the product solving and how is that benefiting you?
the stability is way better that the old service we have.
User adaptation is very easy. Reporting is quite complex.
What do you like best about the product?
Having a web platform to view the dashboard and also an app to take calls
What do you dislike about the product?
Building reports and finding reports is quite complex. There are lots of options, and it's difficult to ensure you are getting the results you need. It's difficult to find call recordings. Charges time for transferred calls after the transfer is done.
What problems is the product solving and how is that benefiting you?
Less downtime, as there are multiple companies using it, downtime is fixed quickly.
Really great for the most part
What do you like best about the product?
I love that you can use phone, email,sms,and chat all in one place and that it can be integrated with other programs.
What do you dislike about the product?
It seems to get bugs more often than I would like, however they are quick to fix those problems.
What problems is the product solving and how is that benefiting you?
Talk desk has kept us from having to use multiple programs and has everything in one place.
Great Product
What do you like best about the product?
Easy to Pull data. I like using talkdesk because I can find the data I need quickly.
What do you dislike about the product?
When I use Salesforce Talkdesk reports they take a long time to pull from.
What problems is the product solving and how is that benefiting you?
We use talkdesk to understand how our customer experience team is doing.
10/10 Service
What do you like best about the product?
What i like the most fromTalkdesk is that is cloud based and that allows for easy deploymentand scalability, reducing the extenisve on-premises infrastructure and maintanance.
What do you dislike about the product?
What I dislike is the pricing, some collegues may find Talkdeskpricing structure to be on the higher side compared to the other contact center solutions, especially for small business with a limited budget.
What problems is the product solving and how is that benefiting you?
It has been solving our customer experince,Talkdesk is helping us deliver a better customer service experince by providing tools for efficienct communication and issue resolution in multiple channels.It enables agents to access customers information easyly reducing the need for customers to repeat the information and improving overall satisfaction. The great benefit we also receive is real time monitoring and supervision, Supervisors can monitor agents activities in real time, providing them with the oportunity to offer assiatnce or coaching to agents as needed.
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