Talkdesk
TalkdeskExternal reviews
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Employee Using Talk Desk Daily!
What do you like best about the product?
Prior to using Talk Desk, My company used another program and It does not hold a candle to TD! Being able to do transfer with ease is my most used and loved feature!
What do you dislike about the product?
So far of using TD there has not been anything I "Dislike" other than sometimes there might be a bit of a lag or the program will freeze, But! With a simple restart, it is back perfect!
What problems is the product solving and how is that benefiting you?
Being able to successfully assist our customers with a VERY reliable phone system transfers are such a large part of providing our Customers with GREAT Customer Service made possible by Talk Desk! :)
Recommendations to others considering the product:
Simple use!
The quality of the program is perfect!
The best I have had the pleasure of using!
The quality of the program is perfect!
The best I have had the pleasure of using!
Talk Desk is fast and efficient.
What do you like best about the product?
Omnichannel and the phone system is very helpful.
What do you dislike about the product?
That There is no call logging feature on the calls.
What problems is the product solving and how is that benefiting you?
Live chats, incoming and outgoing calls.
Dynamic and freedom
What do you like best about the product?
Topics:
- Great, helpful, reliable and quick customer service and support
- Incredible tool that makes you 100% independent on setting up your system! You want changes? No need for a team, you can do it and very simple!
- Reliable software and quality of service and VoIP.
- Great, helpful, reliable and quick customer service and support
- Incredible tool that makes you 100% independent on setting up your system! You want changes? No need for a team, you can do it and very simple!
- Reliable software and quality of service and VoIP.
What do you dislike about the product?
There's nothing true dislikeable.
However, two things:
- adjust prices considering your customer's market (North Europe vs South Europe, for instance)
- it should be possible for us to charge our customer's for each call
However, two things:
- adjust prices considering your customer's market (North Europe vs South Europe, for instance)
- it should be possible for us to charge our customer's for each call
What problems is the product solving and how is that benefiting you?
Problems solved:
- waiting time everytime we wanted to setup or change our flow/lines;
- mobility of every agent (now we can work at home, office, anywhere);
- performances tracking
- waiting time everytime we wanted to setup or change our flow/lines;
- mobility of every agent (now we can work at home, office, anywhere);
- performances tracking
Recommendations to others considering the product:
If you're looking for great, fast and reliable software and customer service, do yourself a favour and get Talkdesk!
Best phone system
What do you like best about the product?
Easy to use and easy to train others how to use it. I like that the system detects users who were recently unavailable on break or lunch and will route a call to them first and prevent people from trying to slack at times.
What do you dislike about the product?
Web-version is great but using the callbar may log you out and fails more often. Although I can just stick with using the web version it sometimes gets in the way of multitasking between several windows or tabs.
What problems is the product solving and how is that benefiting you?
Making reports and creating custom dashboards is a plus and helps supervisors keep track of their team's productivity. Audio quality and call recording all in one is. a game-changer.
Recommendations to others considering the product:
Plan the amount of licenses that you will be using at the beginning of the month to avoid unnecessary costs for unused licenses.
Game-Changing Calling System
What do you like best about the product?
Our institution adopted Talkdesk in 2019 to replace the software that wasn't meeting our calling needs. It paired perfectly with our CRM, was very intuitive, and extremely easy to learn how to use. The feature which allows us to disposition a lead immediately following a call is a favorite amongst our admissions counselors. The ability to generate detailed reports is by far what stands out the most for our directors; they can be used as a training/production tracking tool for our staff.
What do you dislike about the product?
As a certified TargetX (Salesforce) Power User for my institution, I was asked to pilot the software prior to launching it across all of our campuses across the country. From initial training on the product to present day, we have yet to find any flaws in the product. If anything, we are still learning about its potential to streamline our admissions recruitment processes .
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us to solve a major lingering issue: speed to lead. Our national communication center has decreased the amount of time it takes to connect with a prospective student simply because of Talkdesk's flawless nature.
Recommendations to others considering the product:
Voicemail drop feature...learn it, use it, love the time you save with it!
User friendly
What do you like best about the product?
What I like best is how user friendly and easy it is to learn to use. I like how straight forward it is to use.
What do you dislike about the product?
What I dislike at this moment is that you are not able to listen to voicemails on google chrome. I have to log in on fire fox for the voicemails to play for us.
What problems is the product solving and how is that benefiting you?
At this time I'm not solving any issues with talkdesk.
Splendid Experience
What do you like best about the product?
Agent reports and activity reports, and there are many other reports
What do you dislike about the product?
Nothing much to dislike; in reporting tab, if more options would be great
What problems is the product solving and how is that benefiting you?
We can monitor pretty much all agents are available and non-available, you can change agents' statuses, and you can log out the agents if they are left logged in, I must say from my experience this is one of the great tools I've ever used it.
Recommendations to others considering the product:
it's a great tool for monitoring agents adherence and activities
Talkdesk Support
What do you like best about the product?
The ease of use system, very flexible in terms of configuration and great support.
What do you dislike about the product?
Nothing, i want some alerts on the call bar, that shows the calls in the queue or if someone has started the chat.
What problems is the product solving and how is that benefiting you?
Client services, low cost, and more organized
Recommendations to others considering the product:
Its my first experiance with talkdesk or any VOIP setup as an administrator , i am setsified with the system's functionality and its support.
Great Experience.
What do you like best about the product?
When I have spoken with Talkdesk about improvements that they could make like report sharing and better reporting in Salesforce I have seen these updates come through very quickly. It's nice to feel like my voice matters when it comes to product development.
What do you dislike about the product?
The reporting could be more intuitive sometimes it is hard to extract or calculate the data that I am looking for without using external resources. It would be nice also to have improved features like groups of ringgroups to make reporting easier.
What problems is the product solving and how is that benefiting you?
Talk to us is a great CTI tool we are able to get comprehensive data and utilize the features of the Salesforce integration to give us a holistic view of our customer.
Recommendations to others considering the product:
Take the time to look at all of the features that you need if you are looking for comprehensive dialing and a Salesforce integration Talkdesk is a good solution.
Talkdesk team's support is excellent
What do you like best about the product?
The overall GUI is clean and simple, it's very easy to keep an eye on team performance and statuses over the course of the day. The Talkdesk team is very responsive to support requests, they ask helpful questions and provide great insight!
What do you dislike about the product?
The reporting section is pretty unintuitive and confusing, it has a steep learning curve and inexplicable limitations (can't filter live dashboards on the fly, in edit-mode it filters only by ring group instead of specific agents). If these issues get solved/improved this would be the perfect phone service.
What problems is the product solving and how is that benefiting you?
Increasing our omni-channel contact center by leveraging smart phone software like Talkdesk to allow us to better serve our clients in real-time, while getting excellent data and insights about our clients' needs and our agents' skills.
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