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Amazing Quality Highly Recommend!
What do you like best about the product?
App feature and ease of product, quality the platform offers our company
What do you dislike about the product?
Freshdesk interaction and that honestly is it!
What problems is the product solving and how is that benefiting you?
NONE everything has been absolutely perfect so far and Seira is hands down amazing
Recommendations to others considering the product:
Don't wait! We have used several other companies and none compare
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A company with a lot of potential, though is still a work in progress
What do you like best about the product?
The user interface is quite friendly. It is very easy to understand and use. I also like the customer service, which is quite good and fast to respond. Whenever there is a system issue, they are usually quite quick to respond and begin working on it.
What do you dislike about the product?
There are frequent server outages and maintenance that need attending, as well as sometimes some glitches that need fixes and updates. It seems like the program is more of a prototype than an actual finished product, though, for the very basics of customer service solutions, it works quite well. Some statistics and live data features are often quite slow to load sometimes as if there were not enough server power. I´ve also heard a lot of opinions from my company's management that the pricing is a little excessive, and if you want to be able to use more basic features, you have to pay more and more each time.
What problems is the product solving and how is that benefiting you?
I would say the area of most strength for Talkdesk right now, is the user interface, which is neat and easy to use. It is also very easy to look up a specific topic or procedure on the online manual in case you need help learning how to use something, it lets you search by keywords and the manual is quite complete. Unlike other platforms which are not as user-friendly and do not have manuals that are easily accessible or as understandable as Talkdesk´s is.
Recommendations to others considering the product:
My recommendation would be to be willing to pay a little more than just the basic features access if you are a business that is planning to use Talkdesk for voice customer service. Because just using the basic features does not allow to monitor agents effectively, which easily allows them to cheat the system and their metrics and avoid their job in several ways. You need to be able to pay for more advanced features such as screen recording and being able to see if the agent pressed the hang-up button or not.
The Best Way to Stay Connected
What do you like best about the product?
With Talkdesk, keeping in touch with business associates worldwide is a snap - just one click away. Talkdesk's customer service is top-notch, available 24/7 to help you with any problems you may have. The call quality is excellent, and the UI is user-friendly.
What do you dislike about the product?
Although the reporting can be done, it is not easy to track the team.
What problems is the product solving and how is that benefiting you?
Talkdesk is the industry standard when it comes to customer communication software. It is known for its reliability and usefulness and has been trusted by businesses for years. Talkdesk is an essential tool for any business that wants excellent customer service.
The easiest way to reach your clients!
What do you like best about the product?
The Talkdesk is highly customizable and easy to integrate with other support platforms. The call bar is visible on the computer screen, so agents can easily see when a call comes in and when it has been missed. You can set up virtually any requirement you wish, such as how long the call will ring and how long you'll be on hold.
What do you dislike about the product?
Dropped calls can sometimes cause problems
What problems is the product solving and how is that benefiting you?
Multi-language support is essential for proper call distribution. By respond quickly to calls based on language and priority, we can ensure that everyone gets the help they need.
Too Expensive and Glitchy
What do you like best about the product?
the ability to manage all agents- create a complete experience
What do you dislike about the product?
dropped calls - alot of calls are either dropped or ring once and hangup
What problems is the product solving and how is that benefiting you?
They have great help center to help troubleshoot and get it resolved
I love Talkdesk for its ease of use
What do you like best about the product?
I love many things about Talkdesk, but one of the things I appreciate most is the ease of use. The interface is so simple and easy to navigate, and I love that I can easily customize my call flows and settings to match my specific needs. Also, using Talkdesk with my existing CRM system is a huge plus!
What do you dislike about the product?
The product lacks any helpful tutorials or training materials that would be useful for end-users.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us provide excellent customer service via phone calls by making it affordable and easy to use. The low cost and straightforward interface make it an excellent solution for us.
Its a simple, intuitive and easy to use software
What do you like best about the product?
Recordings presents no problem at all, cristal clear. It is quite robust, have no complains.
What do you dislike about the product?
Well maybe the reports, sometimes it takes time to get them, that part is not so clear. Also sometimes its is not so clear to understand how to create them, It's easy once you get to know them.
What problems is the product solving and how is that benefiting you?
For me the most importan thing it is the way they help me out to do remote work. No need to waste time to do any previous set up. Works well since the begining.
"Couldn't find an easier software"
What do you like best about the product?
Is not hard to understand how the software works. Talkdesk is my preferred option as it is reliable, has good call quality, is easy to navigate and use and is essential for my workflow. Software is relatively straightforward and the administration of call flows is intuitive and logical.
What do you dislike about the product?
There is not much I dislike about TalkDesk, the support is great whenever we have an issue and people are more than willing to help. Get resolutions on our issues right away.
What problems is the product solving and how is that benefiting you?
We did have a user dropping calls recently, but TD support helped and we figured it out right away.
Very friendly to use!
What do you like best about the product?
the power of tools and the easy way to use it, very friendly
What do you dislike about the product?
still need to improve the omnichannel, looks very well the future releases
What problems is the product solving and how is that benefiting you?
solving matters about reportings very fast
Recommendations to others considering the product:
won't be let down
Review on Talkdesk:- One of the best solution for Support team function.
What do you like best about the product?
Talkdesk is a very easy & good interface to coordinate with team members and customers. The call quality is very good. Easy to call any number around the world. Easy functions & good graphical user interface. Very easy to operate. One thing to appreciate is that quick & prompt technical support.
What do you dislike about the product?
Sometimes the incoming call ring is not audible on laptop.
Also faced one issue that software was corrupted & application was not opening. But with the help of Tech support that issue was resolved.
Also faced one issue that software was corrupted & application was not opening. But with the help of Tech support that issue was resolved.
What problems is the product solving and how is that benefiting you?
We can call customers quickly around the globe & coordination among team members is very easy. One can transfer calls to other agents easily. Overall efficiency is now improved.
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