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The best phone for a corporate world
What do you like best about the product?
I love the fact that it gives me and my colleagues best many options to aux on , like lunch break , etc. I love the tittles when we disposition a call , where i get to categorize the type of call i was in . Most importantly talk desk doesnt jam or freeze , always working perfectly and fast . I also love how it gives us time (aftercall) to breath after the call and take down notes about the call. Its really easy to nevigate through it.
What do you dislike about the product?
Honestly nothing , so far it has been the great of greatest experience using talk desk .
What problems is the product solving and how is that benefiting you?
Talk desk has added more featurs like counting time before i go available for the next call . That gives me time to get ready for the next call . Talk desk has also added feature where i am able to see my coachings from my team leader .
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Very easy to use.
What do you like best about the product?
Quick responses and the number of features included.
What do you dislike about the product?
The updates that are needed on a regular basis.
What problems is the product solving and how is that benefiting you?
I am able to locate all of the activities and interactions with a person as Talkdesk records all the interactions
The Evolution of VOIP
What do you like best about the product?
it's very simple to use, easy to navigate and very efficient
What do you dislike about the product?
unable to extract disposition level 2 reasons which can give us insights on leads and customer feedback.
What problems is the product solving and how is that benefiting you?
able to efficiently contact sellers and able to use it accross the world connecting people from one end to the other end of the world
Outstanding Service
What do you like best about the product?
Talkdesk is a great platform and gives us everything we need, but Paul Handyside makes working with Talkdesk even better! Paul is the most efficient person I've ever come across working in IT!
What do you dislike about the product?
Having to sanction the invoice :) Nothing I can complain about right now.
What problems is the product solving and how is that benefiting you?
Call routing efficiency
Simplifies my role in making and receiving calls from clients.
What do you like best about the product?
It is very easy to transfer calls to other relevant departments within the organization.
What do you dislike about the product?
The time given for the after call work feature is very minimal, it could be a bit more.
What problems is the product solving and how is that benefiting you?
It makes it easy to receive calls from clients and also transfer some of these calls to any department within the organization.
positive review
What do you like best about the product?
I like that it changes your status automatically, but you still have the ability to change the status manually if neeed. I like the new AI feature as it helps speed up the wrap up times for calls. I really like that it types out the converstaions in text so you can go back and review if you need to while still in the call and right after the call without having to listen to the recording again. However somtimes the recording is needed so this is very benificial to still have the replay option.
What do you dislike about the product?
The reason I gave it a 9 instead of a 10 is it takes a long amount of time for the "activities" catagory to load after a call. You have to go out of after call work and then wait another 5-10 min before it wil load the call history recordings or the previous phone number that called. I also think somtimes the AI feature can twist things and is not always accurate.
What problems is the product solving and how is that benefiting you?
talk desk allows me to take calls without using a phone and only using my cumputer
it is smooth and very effective
What do you like best about the product?
it is very easy to use, there are no issues with it
What do you dislike about the product?
there is nothing I don't like about it, there is nothing wrong with it
What problems is the product solving and how is that benefiting you?
it helps me get in contact with sellers and for them to get in contact with me so we can get the documents I need to get their sale approved
Great Product
What do you like best about the product?
Wrap up time-allowing you to wrap up after a call. (After call work).
Great Custmer Support.
Reporting on talk desk is great and efficient.
Listening to calls
Great Custmer Support.
Reporting on talk desk is great and efficient.
Listening to calls
What do you dislike about the product?
Contacts aren't always updated and cannot be located easily.
What problems is the product solving and how is that benefiting you?
Adherence and timemanagement-Talkdesk effectively reports times in any status and allows for you to manage time as best as possible.
Easy to use
What do you like best about the product?
Talkdesk has quick and helpful customer support
Talkdesk is easy to use while also offering advanced features
Talkdesk is easy to use while also offering advanced features
What do you dislike about the product?
None , Everything is good. I enjoy using it
What problems is the product solving and how is that benefiting you?
utomate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience.
user friendly
What do you like best about the product?
it allows communication between colleges to be easier so that everyone is up to date with every upgrades and changes within the work space
What do you dislike about the product?
sometimes you are unable to see that someone had huddled you, there is no notification
What problems is the product solving and how is that benefiting you?
it helps with solving the seller's issue while seller is online with the supervisor, the benefit is that inquiries are resolved faster
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