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Reviews from AWS Marketplace

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External reviews

2,393 reviews
from G2

External reviews are not included in the AWS star rating for the product.

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    Lunga P.

The software works like magic! Makes call management a breeze with all the easy access features.

  • September 19, 2024
  • Review verified by G2

What do you like best about the product?
Real-time interaction with clients. The call recording feature and contact storage capacity.
What do you dislike about the product?
While there is nothing to dislike, more improvements over time will make the software one of the best in the competition.
What problems is the product solving and how is that benefiting you?
Talkdest makes dialing clients fast and effecient with the advantage call recording for later assessments.


    Samukelisiwe Charmaine M.

Talkdesk review rating

  • September 19, 2024
  • Review provided by G2

What do you like best about the product?
The talk desk has made assessing simple, where we can get a call to listen too and a scorecard to mark as real-time feedback to the agents as they will get their scorecard in real-time, and listen to a call same time. Also, populate other stats; like most markdowns and stats for the data month year. Also easy to track customers' call history, and populate sellers' information when they call in as that eliminates time to request sellers' information. Easy, informative, and friendly.
What do you dislike about the product?
Experiencing system issues where will take time to load or populate information
What problems is the product solving and how is that benefiting you?
The talk desk offers all the neccessary requirements when assessing call, providing feedback and looking for stats and most/common fails/errors


    Automotive

Talkdesk Review & Rating

  • September 19, 2024
  • Review verified by G2

What do you like best about the product?
Talkdesk is human-friendly, easy to use and navigate, and reporting is easy to understand and very much simplified. The quality and division between a customer and an agent are great. We can use it anytime and open more than one tab of Talkdesk in one go. Customers rarely complain about issues or connections and it is easy for them to hear and understand the agent on the call. The line is clear for the customers.
What do you dislike about the product?
The only challenge with Talkdesk is that when loading activities takes a long time, transcripts are unavailable on some outbound calls.
What problems is the product solving and how is that benefiting you?
AI or transcript, transcript benefits me and make listening to calls easy and understandable. I can always go back and search a part that I may have missed out on while listening to the call. It is easy to double check words that are being mumbled on the call and it is easy to follow time stamps with the transcripts.


    Nonkululeko M.

Fast, able to contact colleagues and consult with other departments and transfer customers.

  • September 19, 2024
  • Review verified by G2

What do you like best about the product?
easily track productivity, consulting with different department
What do you dislike about the product?
sometimes talk desk is slow and can be changed to available whilst on another call.
What problems is the product solving and how is that benefiting you?
We are able to leave voicemail and check the last number you have called in case you have to call the customer back.


    Nhlakanipho M.

best app to use when taking calls reporting tracking

  • September 19, 2024
  • Review provided by G2

What do you like best about the product?
makes things easy with talking calls reporting sounds are clear log in time log out time is on par.
What do you dislike about the product?
nothing really it's has been working good for me
What problems is the product solving and how is that benefiting you?
making sure the reporing is correct


    Windy S.

Outstanding AI and Versatile Functionality with Talkdesk

  • September 18, 2024
  • Review verified by G2

What do you like best about the product?
Talkdesk has proven to be an excellent choice for streamlining our customer service operations. The AI-powered capabilities are truly impressive, offering predictive insights and intelligent routing that greatly enhance agent productivity. The automation features have saved us significant time, allowing our team to focus on high-priority tasks rather than mundane, repetitive work.
What do you dislike about the product?
While Talkdesk’s AI and multi-function applications are impressive, there is one frustrating aspect I consistently encounter—every time an update is released, it seems to come with a glitch. The platform excels in functionality, but the glitches that follow updates can disrupt workflows and require additional time to resolve.

It’s disappointing because Talkdesk has so much potential, with its excellent AI features and seamless integrations. If the update process were smoother and more stable, the overall experience would be much better.
What problems is the product solving and how is that benefiting you?
Talkdesk’s AI and multi-function applications are highly beneficial, especially the AI-generated call summaries, which have been incredibly helpful in saving time and improving documentation. The ability to quickly review key points from calls without needing to go through the entire conversation has made follow-ups and case management much easier.


    Sakhephi S.

A tool for almost every telecommunications business

  • September 18, 2024
  • Review verified by G2

What do you like best about the product?
Talkdesk has many innovative features that go beyond talk desk being a Auto dailer. Offering a lot AI features and reporting.
What do you dislike about the product?
Talkdesk can have some latency because of its size and if you are using the web browser version.
What problems is the product solving and how is that benefiting you?
Talkdesk has a feature called Speech to text transcription. This allow the AI to transcribe the speech on calls to text clearly and accurately. This means I know longer have to listen to calls and type out these transcript myself saving me a huge amount of time.


    Lindani B.

Talkdesk is very easy to use, User friendly, and offers the best navigation system

  • September 18, 2024
  • Review verified by G2

What do you like best about the product?
easy to navigate, always updates of our scores so we stay updated, it is very easy to start every single day
What do you dislike about the product?
sometimes it blickers making it hard for sellers to hear to us
What problems is the product solving and how is that benefiting you?
talkdesk makes it easire for us to commmuicate with our sellers, makes things very effectient, and we can easily navigate through talkdesk and that makes it easy to make our sales on a daily basis


    Business Supplies and Equipment

TalkDesk Daily User Review

  • September 16, 2024
  • Review verified by G2

What do you like best about the product?
I really love using the copilot feature to keep track of a conversation and be able to retrieve numbers and other key details from customer calls.
What do you dislike about the product?
I do not like that the aplication is locked ontop of all other windows unless minimizied, also I find that it pulls alot of resources and banwith to run at times.
What problems is the product solving and how is that benefiting you?
Talkdesk had replaced very utdated system that took multiple programs to do what Talkdesk alone can accomplish


    Computer Software

Talkdesk Is a Helpful Application When Aiding Our Customers

  • September 13, 2024
  • Review verified by G2

What do you like best about the product?
The thing I like the best about talkdesk is the New Copilot Feature. This is super helpful if you did not hear the customer or what to look back at your notes.
What do you dislike about the product?
What I dilike about talkdesk, is the cache issues that can cause issues with our dispositions or our Mics.
What problems is the product solving and how is that benefiting you?
Talkdesk provides us a helpful phone application to speak to our team members and to our customers.