Talkdesk
TalkdeskExternal reviews
2,504 reviews
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Reliable, With a Few Glitches Here and There
What do you like best about the product?
We've been using Talkdesk for awhile and overall, the experience has been wonderful. The platform offers a user-friendly interface and robust call center features that have helped streamline our customer service operations.
Call quality is generally reliable with minimal downtime.
The interface is intuitive and easy for agents to navigate.
Call quality is generally reliable with minimal downtime.
The interface is intuitive and easy for agents to navigate.
What do you dislike about the product?
Occasional bugs or lags, especially during peak hours.
Customization options could be more flexible, especially for more advanced workflows.
Customization options could be more flexible, especially for more advanced workflows.
What problems is the product solving and how is that benefiting you?
It used to be hard to know how I was doing or where I could improve.
Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance.
I can monitor my stats and hit my goals more consistently.
Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance.
I can monitor my stats and hit my goals more consistently.
Loooovvveee TalkDesk
What do you like best about the product?
I love the co-pilot feature. It's very helpful when I feel like I missed something in the conversation or when I didn't quite catch the name or address. I love being able to see reviews from calls I've made and it's really easy to navigate.
What do you dislike about the product?
The only thing I dislike is when it's not functioning properly and not refreshing. But it always gets fixed pretty quickly
What problems is the product solving and how is that benefiting you?
It solved the issue of taking calls without missing them since it's automatic. I never miss a call
talkdesk review
What do you like best about the product?
i love that its an application i can use to make outbound and inbound calls
What do you dislike about the product?
the connectivity can be a bit frustrating at times
What problems is the product solving and how is that benefiting you?
allows my company to receive inbound and outbound calls
Talkdesk - Game Changer
What do you like best about the product?
They have unleashed more capability to maximize your Support Center impact. You have the ability to add these pieces seemlessly and easily. A great support team focused on your success.
What do you dislike about the product?
No dislikes just being able to stay alinged on ramp plans is critical.
What problems is the product solving and how is that benefiting you?
driving efficiencies in the operation and effectiveness in supporting our customers.
Best App for calls
What do you like best about the product?
Talkdesk makes it easy to sign on, get set up and get to work. The options for breaks or leaving are a good little laugh through tough days. Notating and copilot help so much when listening to past calls to make sure I haven’t missed anything. The feedback option makes it easy to check in on how I’m doing when it comes to my customers feelings. I definitely appreciate the effort that went into the talk desk design.
What do you dislike about the product?
I have had no real issues as of the time I’ve used talk desk. Nothing that I can currently say I don’t like.
What problems is the product solving and how is that benefiting you?
Makes it easy to transfer calls with in our employee group when needed. It manages calls so people are able to get through in a timely manner
Great software for calling custuomers
What do you like best about the product?
I love Talkdesk. It is easy to use and easy to navigate. Great call quality. I use Talkdesk daily for work and have never had any issues. Customer support is awesome as well. Co-pilot is super helpful and always provides relevant information to help guide me through a call.
What do you dislike about the product?
There are no downsides to Talkdesk. My company loves it
What problems is the product solving and how is that benefiting you?
Co-pilot helps guide me through calls with relevant information to provide to the customers.
Awesome features, easy to use & easy to adapt!
What do you like best about the product?
Talk desk is extremely helpful with the copilot future because while taking a call, there’s sometimes I don’t understand what the customer says, and I can easily look at copilot and 99% of the time it is accurate on what the customer meant to say. Talkdesk is also amazing due to the fact that, English being my second language, it is very easy to understand any instructions to follow while being how to set up or how to fix an issue and talkdesk. Talkdesk is amazing to use and recommend!
What do you dislike about the product?
I would say that is the downfall of this program was that it was unclear regarding how to download the app of talk desk.
What problems is the product solving and how is that benefiting you?
Taking calls from customers that is extremely helpful to use because there might be times where we don’t understand what the customer saying and using the co-pilot future is something that is really helping a lot.
Always Getting Better and Better
What do you like best about the product?
I absolutely love Talkdesk. As a call center manager with over six years of experience, I can confidently say it's the best phone system we've ever used. It's incredibly user-friendly, packed with powerful features like Co-Pilot and AI, and constantly evolving with new innovations. Talkdesk has truly elevated the way our call center operates.
What do you dislike about the product?
Honestly, I can’t think of any downsides. If anything, I probably just need to explore more—like figuring out how to make it bilingual. That’s likely already a feature I haven’t tapped into yet. The platform is so robust, and I’m continually impressed by everything it offers.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a game-changer in helping our agents improve their communication. Its intuitive design and smart suggestions make it easy for agents to use more effective, customer-friendly language in real time. It’s also been incredibly helpful in tracking customer feedback through CSAT scores and even monitoring customer sentiment with the sentiment tracker—such a cool and powerful feature!
Simple, functional programming and reliable!
What do you like best about the product?
My favorite thing about Talk desk is being able to access the Co pilot feature! It comes in handy when I’m trying to recap on important information or information I may have missed during the call!
What do you dislike about the product?
I wouldn’t say I dislike talk desk, but I think what can use an improvement is sometimes my Question glitch , it will say I have a call on Que I will be on green ready for a call and nothing will come through!
What problems is the product solving and how is that benefiting you?
What I think they are solving for me is keeping the call scrip right next to the conversations tab ! As I mentioned sometimes we miss important information and it’s very beneficial to be able to look over and see the call script and what was being said ! It helps me verify addresses and names !
Talkdesk review
What do you like best about the product?
Talkdesk Review: A Game-Changer for Modern Call Centers
Talkdesk has truly revolutionized the way I manage and support my team. The platform offers an impressive suite of tools that go far beyond basic call handling, making it an all-in-one solution for workforce management, quality assurance, and streamlined communication.
One of the standout features for me is the Workforce Management (WFM) system. It gives me real-time visibility into what my team is doing throughout the day—from when they log in, to their active statuses, scheduled breaks, and lunch times. This has helped tremendously in balancing workloads, planning ahead, and quickly identifying gaps in coverage. It’s especially helpful in keeping our day organized and ensuring we’re staffing appropriately during peak hours.
Another feature I can’t speak highly enough of is the Call Evaluation Forms. They make it incredibly easy and efficient to review team members’ calls. The forms are customizable, and using them has cut down our review time drastically while still maintaining quality and consistency. It allows us to provide timely feedback and coaching without digging through long recordings or jumping between systems.
One of the most powerful additions Talkdesk has brought to the table is the AI-powered transcription and summary notes. This feature automatically generates a script of every call and provides an AI-generated summary note. This has been a game changer when needing to quickly look back at a specific call—whether it’s for coaching purposes, conflict resolution, or simply to verify what was said. No more listening to entire calls just to find one key detail. It’s saved hours of time and improved our responsiveness across the board.
In short, Talkdesk has helped us become more efficient, more informed, and more consistent in our service. It empowers leadership with the tools we need to manage smarter, while also supporting agents with a smooth and intuitive interface. It’s clear that the platform was designed with both supervisors and frontline agents in mind.
Talkdesk has truly revolutionized the way I manage and support my team. The platform offers an impressive suite of tools that go far beyond basic call handling, making it an all-in-one solution for workforce management, quality assurance, and streamlined communication.
One of the standout features for me is the Workforce Management (WFM) system. It gives me real-time visibility into what my team is doing throughout the day—from when they log in, to their active statuses, scheduled breaks, and lunch times. This has helped tremendously in balancing workloads, planning ahead, and quickly identifying gaps in coverage. It’s especially helpful in keeping our day organized and ensuring we’re staffing appropriately during peak hours.
Another feature I can’t speak highly enough of is the Call Evaluation Forms. They make it incredibly easy and efficient to review team members’ calls. The forms are customizable, and using them has cut down our review time drastically while still maintaining quality and consistency. It allows us to provide timely feedback and coaching without digging through long recordings or jumping between systems.
One of the most powerful additions Talkdesk has brought to the table is the AI-powered transcription and summary notes. This feature automatically generates a script of every call and provides an AI-generated summary note. This has been a game changer when needing to quickly look back at a specific call—whether it’s for coaching purposes, conflict resolution, or simply to verify what was said. No more listening to entire calls just to find one key detail. It’s saved hours of time and improved our responsiveness across the board.
In short, Talkdesk has helped us become more efficient, more informed, and more consistent in our service. It empowers leadership with the tools we need to manage smarter, while also supporting agents with a smooth and intuitive interface. It’s clear that the platform was designed with both supervisors and frontline agents in mind.
What do you dislike about the product?
There is honestly nothing to dislike about Talkdesk. Every feature they offer is thoughtfully designed and works exactly as intended. From call monitoring to workforce management and AI-generated call summaries, everything runs smoothly and helps make managing a team so much easier. On the rare occasion there’s a technical issue, their support team is incredibly responsive and quick to resolve it. They’re reliable, innovative, and clearly invested in making their platform the best it can be. Highly recommend!
What problems is the product solving and how is that benefiting you?
Currently we do not have any issues that talkdesk is needing to resolve everything is running smoothly!
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