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User Friendly
What do you like best about the product?
The automatic one-click button you can hover over to make a call instead if inputting it into the dial pad.
What do you dislike about the product?
I dislike the confusion of warm transfers.
What problems is the product solving and how is that benefiting you?
Cost-effective and not having to have a big phone on desk
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Talk about Talkdesk
What do you like best about the product?
The fact that I can monitor my agents live
What do you dislike about the product?
At this time I have found nothing that I dislike about talkdesk
What problems is the product solving and how is that benefiting you?
Lets me monitor the activity at my service deak...
Recommendations to others considering the product:
Easy Software that helps you monitor your helpdesk live
Talkdesk is a Great Product but, Management and Customer Relations needs work
What do you like best about the product?
The functionality and integration of the product is good it meets our technical support needs and has a wide variety of integration aspects that make it worthwhile to deploy and use.
What do you dislike about the product?
Customer and client relations can be adversarial at times. They need to work more on relating to the client and customer's needs more than just making money.
What problems is the product solving and how is that benefiting you?
Automation and call flow issues have been resolved, along with some added features that have helped us manage missed and abandoned calls.
I am a relatively new talkdesk user and I have found it very user-friendly.
What do you like best about the product?
I like the capability to have options to create views, keep track of queues, and organize and Rep statuses as well as it shows you individual statuses in color, and time in the state.
What do you dislike about the product?
One of the items that it makes it challenging for me is the time it takes to research and extracts data. It sometimes gets stuck when trying to view results or when submitting a request to view data.
What problems is the product solving and how is that benefiting you?
It solves the problem of call-taking logistics, inbound call intake queue, and organizing of different accounts and departments, the call data extraction and reporting.
Recommendations to others considering the product:
The quality of audio when monitoring calls is outstanding.
Amazing and ease of use
What do you like best about the product?
How easily I can make reports and dashboards.
What do you dislike about the product?
The way it takes a while for login and also the way how slow it gets with multiple tabs open.
What problems is the product solving and how is that benefiting you?
Making reports for the team makes it much easier to get multiple things done.
Zendesk is a better product.
What do you like best about the product?
Talkdesk has cool reporting functions and studio, while hard to use, gives a lot of flexibility in call flow. CsM Nay Collins is great.
What do you dislike about the product?
Texting, emails, chats, and handling missed calls are all awful. General service from the company - except for my CSM Nay - was very poor. I feel ive been lied to multiple times by talkdesk. Not a good company to work with.
What problems is the product solving and how is that benefiting you?
Splitting calls based on purpose of call, without having to use a manual IVR. We can use automatic functions to do this which saves lots of time and abandoned calls from occuring.
Recommendations to others considering the product:
Be careful with the texting functions!
The Ease and Effectiveness of Talkdesk
What do you like best about the product?
I absolutely love how user-friendly Talkdesk is! I never feel lost or uncomfortable when I'm making a call or checking my call history. Everything is always clear and easy to find, which makes Talkdesk perfect for any work environment. It's something that you can learn quickly and efficiently - perfect for busy people on the go!
What do you dislike about the product?
There can be a slight delay during calls, which is typical for most internet-based call software.
What problems is the product solving and how is that benefiting you?
I've come to see how big businesses can benefit from using these phones to keep an eye on their employee's calls and data. They work great, and I haven't had any problems.
the product, service and support has been amazing
What do you like best about the product?
the support is amazing. always helpful and ready to jump on a call to assist any way they can. the product is also extremely comprehensive and has an abundance of reporting options.
What do you dislike about the product?
the options in reporting can get confusing as to what they do and their naming scheme could be updated. also product rollouts need to test for all previous features and have equivalents in the new rollout
What problems is the product solving and how is that benefiting you?
it works slightly better than zendesk talk. really need some help with having the integration work for us rather than us having to dig out the information. need to revisit implementation i guess
Supporting our customers with this software
What do you like best about the product?
The call-bar widget is a very useful tool that integrates well with other solutions we use to reach out to borrowers. The number can be called by clicking on it. It is easy to choose a call disposition (e.g., talk, chat, or voice mail). Talkdesk always arrives on time and has excellent wait music as you search for information about the borrower. If the client calls from a number that has a file associated with it (i.e., they've contacted us through our contact form), then Talkdesk will link this file so we can easily view it
What do you dislike about the product?
Sometimes problems occur when we try to playback recordings that were made on older systems, devices, or software versions—these can sometimes result in a crash or error message while trying to play them back.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us manage our calls by recognizing the best way to handle them.
Wonderful without disturbance calling
What do you like best about the product?
No network issue, easy connecting and easy to use
What do you dislike about the product?
Takes time to load at most of the times.
What problems is the product solving and how is that benefiting you?
Dialling international customers without disturbing my privacy
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