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Talkdesk Click to Dial: Easy, Convenient, and Simple
What do you like best about the product?
Talkdesk Click to Dial is easy and convenient. Also, call transferring is very simple. Salesforce's integration is essential. We can view contacts, view notes and link conversations to salesforce contacts. This enables for excellent analytics and reporting for the entire team. Our team can also see who is online and available for transfer.
What do you dislike about the product?
It is difficult to change your settings. For example, if you want to change your hold music, you have to go into the settings and change it for each user. This is a hassle and time-consuming. Finally, the reports are not as robust as they could be. I would like to see more reports and more detailed reports.
What problems is the product solving and how is that benefiting you?
Talkdesk has many features that are useful for managing inbound calls. We like the ability to route calls to different ring groups, and to track call patterns and call history. We also appreciate the ability to take advantage of Talkdesk's many integrations.
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When we first switched, it was not a good experience. Though, it is getting better.
What do you like best about the product?
I really like the round-robin feature when it functions correctly. I also like the disposition/note feature; although, it is not built out enough to be functional day-to-day. I also like the scheduled reports but I wish the actual reports were easier to navigate/customize further. The dashboard is very useful for me to monitor my team's coverage.
What do you dislike about the product?
The conversations app is still very buggy and kicks my agents off frequently. There are also a lot of sound/notification issues and because of this, won't route my agents calls often. The most recent update made progress regarding sound settings, but it could be way better. I have also tried multiple times to upload our CRM contacts using the uploader and it is so buggy, I have put a lot of work in and made little progress. The automation through front, for example, is also not desirable and has many issues still being worked on by the integration team. I wish there were more connectivity between Front and Talkdesk for voicemails/missed calls.
What problems is the product solving and how is that benefiting you?
They are working on our integration issues including our CRM contacts, Front, and Gong connections. I feel that our customer service coordinator (Kate Wilkerson) really listens and takes the time to check in, gather any issues we have and take action as soon as possible! The sound settings are getting better but need more work in the conversations app interface. As well as the disposition/notes functionality.
Recommendations to others considering the product:
Research what features you are most wanting to use the most and if they are fully supported and working before switching.
Talkdesk
What do you like best about the product?
Talkdesk was software that we used to log into our systems prior to logging in for work
What do you dislike about the product?
What I disliked is that it would log us out and place us in a status that we would not be paid for automatically in the middle of your work schedule.
What problems is the product solving and how is that benefiting you?
We used to use it for time management for payroll purposes until it began to glitch on us.
Recommendations to others considering the product:
It works when until it doesn't.
An intuitive, easy to use platform with a multitude of resources and features
What do you like best about the product?
TalkDesk is easy to use and the training programs are stellar, well-rounded, and informative for all new Customer Support Representatives. The company is also incredibly transparent on new features they have in the works and offer interesting, relevant speakers for customers as a resource. The TalkDesk Studio makes it easy to customize welcome messages, route customers, and ensure everything is running smoothly from the admin side.
What do you dislike about the product?
Certain features like Callback requests don't function as desired with multiple requests able to be created by a singular number which can cause issues when the customer has already been contacted and their questions answered. Additionally, the reporting aspect in creating dashboards could be more user-friendly, however, I do love all of the options given for sorting, creating, or working with various filters and fields to pull data.
What problems is the product solving and how is that benefiting you?
TalkDesk offers the benefit of a reliable, easy-to-use phone platform for Customer Support representatives to connect with and resolve customer issues. The performance is far better than previous tools we have used and all of the resources TalkDesk gives customers are incredibly valuable, such as the conversation webinars they have with industry professionals and their roadmaps for features to look out for.
TD FB
What do you like best about the product?
The best part about Talk Desk is that it is user-friendly. Any new user can easily use this product.
What do you dislike about the product?
Many times there are call drops which is inconvenient for the user.
What problems is the product solving and how is that benefiting you?
Talk Desk has made it very easy for the user to check all the data on one page. This saves a lot of time. for eg - If I'm looking to generate the reports I can do it on the same page for a particular user.
It is a very smooth program with little to no problems
What do you like best about the product?
I like how quick and responsive it is!!!
What do you dislike about the product?
I dislike the ringtone sound as it is not too pleasant
What problems is the product solving and how is that benefiting you?
Talkdesk helps my company reach many clients smoothly and efficiently every day.
All the tools you need to help you in one application
What do you like best about the product?
Talkdesk's best feature is its ability simplify and streamline your day-today workflow. Talkdesk makes it easy to switch seamlessly between the main workplace disciplines like chat, email and Phone. You can also use the widget mode of this app or keep it in your browser depending on how you want to arrange your screen. This is a huge plus for anyone who values flexibility.
What do you dislike about the product?
Talkdesk is not something I like. There are minor issues, such as when you open Talkdesk two tabs at once, it can crash. This is more of a talkdesk issue than a user problem.
What problems is the product solving and how is that benefiting you?
The TalkDesk has allowed us to improve customer support. This helps our agents to improve their performance and the overall customer experience.
Review for Talk Desk
What do you like best about the product?
The Talk Desk has been at its best when it comes to delivering what they have promised.
1- It ensures helps the user to generate accurate reports.
2 - Provides a clear network on the calls.
1- It ensures helps the user to generate accurate reports.
2 - Provides a clear network on the calls.
What do you dislike about the product?
The talk Desk should give us the option to make conference calls. That option will help us to save time.
What problems is the product solving and how is that benefiting you?
Providing a clear network on the call is helping us to improve our customer satisfaction rate.
Recommendations to others considering the product:
It is the best to make international outbound calls
The TD FB.
What do you like best about the product?
The Talk Desk has been very helpful in terms of making outbound calls. It ensures to give transparent network over the call.
What do you dislike about the product?
There are times when we face call drop issues. This affects our business and customer service.
What problems is the product solving and how is that benefiting you?
The Talk Desk has solved the problem of generating accurate reports for the calls made to the customer using the Talk Desk. It has given us an added advantage for getting flexibility with the report generation part.
Recommendations to others considering the product:
If you are looking for contact center usage then the talk desk is the best option.
TD Feedback
What do you like best about the product?
It gives you the flexibility to get accurate reports. It gives clear network while making calls to the customers. Give's the option to generate the report as per our flexibility.
What do you dislike about the product?
Nothing is there to be disliked about the Talk Desk.
What problems is the product solving and how is that benefiting you?
Talk desk has improved the option to generate the report as per the flexibility.
Recommendations to others considering the product:
If you're using for contact centre purpose then Talk desk is the best thing to be used.
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