Talkdesk
TalkdeskExternal reviews
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Talkdesk: Reviews of the best phone service
What do you like best about the product?
My favourite feature of Talkdesk is its user-friendly interface. It is efficient yet easy to use and understand, making it a great tool for customer service operations of all sizes. In addition, the remote monitoring features allow us to adjust agent status at any time without having to be physically present - which has been very useful during unexpected circumstances such as an emergency or network outage. The reporting tools also give us great insight into our call centre performance, such as the number of active agents, the percentage of enquiries we're answering promptly and accurately, average call hold times, etc. - helping us to deliver an exceptional customer experience every time!
What do you dislike about the product?
I wish Talkdesk had a feature that allowed us to update the status of our tickets while the phone was still ringing. Being able to change your schedule whenever you want would be hugely beneficial, especially when we have to work out of hours or when we urgently need a break from calls. I also find it very inconvenient when our internet connection goes down, as this means losing all contact with incoming callers, which can affect workflow productivity.
What problems is the product solving and how is that benefiting you?
With Talkdesk I now have more visibility of my calls. Not only can I monitor the total number of incoming calls, but also which numbers are calling and what they are calling about it is.
I love using Talkdesk
What do you like best about the product?
I appreciate the flexibility of Talkdesk in its ability to generate reports in a way that is tailored to my needs. This feature allows me to perform comprehensive analysis to optimise customer service and improve agent performance. The data displayed on agent dashboards, such as the total number of incoming calls, average call duration or successful outbound call rates, provides valuable information on how we are interacting with customers. In addition, real-time trackers such as service level indicators and average response times provide further insight into our day-to-day operations.
What do you dislike about the product?
I don't appreciate the difficulty of using Talkdesk's reporting features. It can be difficult to analyse and filter real-time data on dashboards, and the filters in edit mode are limited to groups of calls instead of agents individually. Making these issues less complex would make TalkDesk a great way for businesses to stay in touch with their customers by phone.
What problems is the product solving and how is that benefiting you?
Using Talkdesk is very beneficial to me because it gives me control over my agents' resources, which means I can easily manage the customer service experience.
The best of all possible - Talkdesk
What do you like best about the product?
I love Talkdesk for its custom reports and real-time data dashboard. The online/offline agent view helps managers allocate resources, while actionable insights are used to improve the quality and effectiveness of customer service. A key feature of the platform is the reporting tool, which can generate daily to annual inventory reports with a variety of timeframes, as well as providing pre-built styles. For me, understanding today's performance combined with past activity through these reporting features confirms my decision that TalkDesk was worth the investment!
What do you dislike about the product?
I do not like that Talkdesk does not provide comprehensive analytics out of the box. Although additional information can be requested for detailed reports, this is an inconvenience compared to more direct access. However, I know that Talkdesk is making major improvements and enhancements on a regular basis, so I'm confident that this feature will be available soon.
What problems is the product solving and how is that benefiting you?
I'm so glad I found Talkdesk. It makes life so much easier when it comes to keeping track of my calls and leads; instead of spending a lot of time manually tracking them, the platform does it for me - saving me both time and effort!
Experience the convenience of Talkdesk's functionality and ease of use.
What do you like best about the product?
We love Talkdesk's call bar widget for its efficiency and effectiveness in contacting debtors. With just one click, it is possible to call the number directly from their platform without having to type it in. Not only that, but they provide quick information about debtors when a client calls via associated numbers or contact form enquiries - something we find incredibly useful! Plus, their music is great - an added bonus to using this feature!
What do you dislike about the product?
I don't like the fact that Talkdesk isn't always reliable, that transferring calls is inconvenient and that customer service could be improved. However, the inclusion of TalkDesk staff has made a big difference, especially when we are spread across countries or continents.
What problems is the product solving and how is that benefiting you?
As a user, Talkdesk solves the problem of simplifying my onboarding and event monitoring process.
Talkdesk - a very practical tool!
What do you like best about the product?
I particularly appreciate the convenience of Talkdesk in managing and organising my customer data. It streamlines the process while providing a comprehensive snapshot of key metrics such as user engagement and satisfaction. It has also enabled me to save time spent manually sorting through customer data by using intuitive filters to segment them according to their individual needs or preferences. Talkdesk has really been a great asset to my business and I really appreciate all the features it offers!
What do you dislike about the product?
I find Talkdesk lacking in the areas of ad-hoc and real-time reporting, as well as features such as skills-based routing and the ability to set a call end time. There have also been issues related to the responsiveness of the application and the quality of calls during busy business hours. Finally, it can be difficult to quickly locate certain specific call logs.
What problems is the product solving and how is that benefiting you?
As a member of the customer service team, Talkdesk makes it easier for me to quickly adapt and scale my workload to meet the needs of our customers.
Great Product for Business
What do you like best about the product?
It was straightforward to use, and the call quality was always on point.
What do you dislike about the product?
Sometimes calls would disconnect without any reason
What problems is the product solving and how is that benefiting you?
Direct Calls with clients all over the world
User friendly tool
What do you like best about the product?
The tool is very user friendly and makes customer facing roles way easier to handle. The reporting features are also very helpful to measure teams' success.I love it!
What do you dislike about the product?
The transfer option can be way difficult sometimes and it may be a concerning point to customers. Another thing is that sometimes calls will get disconnected with no apparent reason, but other than that, the product is really great!
What problems is the product solving and how is that benefiting you?
One of the most helpful features of TalkDesk is its ability to have calls recorded. This helps measure the success of client facing teams and allows managers to plan effective action items based on that.
Talkdesk is the best
What do you like best about the product?
I love how Talkdesk makes it easy to keep track of incoming calls and recognise regulars. Its sentiment tracking tools also make it easy to gauge your productivity levels! It also provides valuable insight into customer satisfaction with graphical representations of response times and overall satisfaction ratings for each call. What's more, if authorised by management, you can listen to your own calls and those of others at the touch of a button - and download audio files quickly and easily when you need them!
What do you dislike about the product?
At the moment I have no major complaints about Talkdesk. With its user-friendly interface and features such as the ability to track answered calls in reporting, I believe that many people can quickly learn how to use the software efficiently and get the job done without much difficulty.
What problems is the product solving and how is that benefiting you?
Talkdesk has enabled us to customise our customer service. It has allowed us to streamline the routing of incoming calls, divide them into teams and even prioritise certain callers.
Very reliable call centre platform with very good customer support
What do you like best about the product?
A very stable service with near-constant improvements to the platform.
What do you dislike about the product?
There are some features lacking on their platform, but we are working closely with them to get new features implemented.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a very helpful tool to allow us to operate during the pandemic with a lot of our staff working from home.
Unleash the power of Talkdesk in your call centre!
What do you like best about the product?
When it comes to facilitating effective communication in the workplace, Talkdesk stands out with its innovative cloud-based technology. It offers a range of features such as account verification with codes, encrypting messages for privacy and security control, customising plans to achieve desired results faster and mitigating impressions seamlessly.
What do you dislike about the product?
I don't have any major complaints about Talkdesk. It's rare that the 'get data' screen blocks incoming calls, and network or website inaccessibility is rare. However, it can be a challenge to remember to check your voicemail using the app if you forget.
What problems is the product solving and how is that benefiting you?
Having Talkdesk as a central location helps me to easily monitor data in real time, generate relevant and meaningful reports and effectively manage the amount of my precious time spent on customer calls.
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