Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Great call center software and company. Missing some features for total flexibility & customization.
What do you like best about the product?
Our implementation team is great to work with. Extremely responsive and dedicated to our success. The software is user-friendly and easy for agents to learn how to use.
What do you dislike about the product?
The Talkdesk online support team still leaves something to be desired. Although there is plenty of self-help materials and video training online, more complex problems that fall outside of this scope tend to have solution times that are too slow for issues impacting a single user. There are a few software "misses" that can still use some attention. Although many of them are in the product roadmap, the global "Status" selections (that really need to be customizable by department) is still a year away.
What problems is the product solving and how is that benefiting you?
We are planning to solve a problem of using separate phone and chat platforms, however, we haven't yet implemented the chat component. (This should be within a month.) Current benefits are that I've been able to get my two (previously) disconnected call centers (traditional Tier 1 and Tier 2 support teams) onto the same platform because of Talkdesks ability to function globally and use connection points around the world with good performance and voice quality.
Recommendations to others considering the product:
Definitely consider Talkdesk. Ensure you know exactly what your needs are and ask for a free trial so you can be sure it will meet those needs. Press for detailed answers to specific questions, especially when it comes to automation and integration with other systems. It's easy for things to fall into the "yes" answer category, however, actual implementation or real-world usage of the product can change this to a "no" if you're not careful.
Simple and Easy to Navigate
What do you like best about the product?
User friendly and easy to read/understand. Everything you need is located on the dashboard.
What do you dislike about the product?
Sometimes the customized dashboard is laggy and responsive time is slow.
What problems is the product solving and how is that benefiting you?
Since Talkdesk is connected with Salesforce, it makes it a lot easier to quickly access customer's accounts.
Recommendations to others considering the product:
Reports are simple and easy to read. You won't have to do much training either since Talkdesk is self-explanatory.
First Time Utilizing Talkdesk
What do you like best about the product?
Talkdesk is easy to use! Between using the web version and mobile app, it's made call services a lot easier to manage. I also appreciate how easy it's been to connect calls to CRM accounts.
What do you dislike about the product?
The service can be a little glitchy sometimes if you are switching between the web page and mobile app. Also, I wouldn't say I like that when you log in, it will automatically update your status to active.
What problems is the product solving and how is that benefiting you?
I've never used an app like this to connect with the other programs I'm using for my position. It allows me to be more productive in how I spend my time at work; it's much more efficient.
Easy and simple to use
What do you like best about the product?
Easy to comprehend and see in summary form of stats and who's available.
What do you dislike about the product?
Sometimes can be a bit laggy and unresponsive.
What problems is the product solving and how is that benefiting you?
Talkdesk connects customers to their Salesforece accounts so it saves a lot of time.
Recommendations to others considering the product:
Talkdesk makes a lot of this simple with their easy-to-read dashboards and also runs quick and straightforward call reports as well.
Excellent
What do you like best about the product?
Ability to use remotely. Also ability to transfer calls between various remote workers.
What do you dislike about the product?
Some connectivity issues arise. Must be hardwired into internet instead of wifi for best outcomes.
What problems is the product solving and how is that benefiting you?
Increased productivity of remote workers. Being able to listen to recorded calls has increased training capabilites.
Great VOIP solution
What do you like best about the product?
Talkdesk is easy to use, with a friendly UI that basically guides you through all the actions that you need to perform.
I use it basically to do call and reports
I use it basically to do call and reports
What do you dislike about the product?
As an Admin I miss the option to extract our user through the Agents tab
Also, the way to assign specific numbers to agents is not the more intuitive, the steps can be confusing
Also, the way to assign specific numbers to agents is not the more intuitive, the steps can be confusing
What problems is the product solving and how is that benefiting you?
With the need to do call to different locations/countries, Talkdesk helps us a lot with this.
Financially speaking, Talkdesk helps us to reduce costs when compared with conventional voice solutions
Financially speaking, Talkdesk helps us to reduce costs when compared with conventional voice solutions
Great look and Great flow!
What do you like best about the product?
I like the look of TalkDesk. It's aesthetically pleasing and easy to use. I love all of the reporting options available for the admin dashboard. I can break down each user's daily numbers easily.
What do you dislike about the product?
I understand this is an online product, but we have a large group of people, and it seems that connectivity is inconsistent due to the instability of each user's wifi.
What problems is the product solving and how is that benefiting you?
We have solved many challenges and have been able to find resolutions for our users. We have given them ease of operation when transferring and when calling internally.
Recommendations to others considering the product:
Nice look and easy to use. The reporting is very robust.
Descriptive and effortless
What do you like best about the product?
1. The detailing in the reports as a manager.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
What do you dislike about the product?
1. Sometimes with the huge load on the server the connectivity drops a little bit.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
What problems is the product solving and how is that benefiting you?
We are in a B2C sales company and it is helping us getting closures over the call and is definitely a huge value add to the company financially, as all the executives are from India and dialing across the world.
Very easy, I can find and generate my reports quick
What do you like best about the product?
graphics and data is easy to find it and friendly
Connection agents
Connection agents
What do you dislike about the product?
we just have warm o blind transfer, no conference
What problems is the product solving and how is that benefiting you?
Organization, and find the correct strategy with the reports
Recommendations to others considering the product:
Keep it up!!
Nice calling tool
What do you like best about the product?
it is easy to use and copy-paste works for calling numbers also quick start and works well
What do you dislike about the product?
none it is very easy to use and set up good product for calling teams
What problems is the product solving and how is that benefiting you?
tagging on the account and capturing logs
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