Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Great look and Great flow!
What do you like best about the product?
I like the look of TalkDesk. It's aesthetically pleasing and easy to use. I love all of the reporting options available for the admin dashboard. I can break down each user's daily numbers easily.
What do you dislike about the product?
I understand this is an online product, but we have a large group of people, and it seems that connectivity is inconsistent due to the instability of each user's wifi.
What problems is the product solving and how is that benefiting you?
We have solved many challenges and have been able to find resolutions for our users. We have given them ease of operation when transferring and when calling internally.
Recommendations to others considering the product:
Nice look and easy to use. The reporting is very robust.
Descriptive and effortless
What do you like best about the product?
1. The detailing in the reports as a manager.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
What do you dislike about the product?
1. Sometimes with the huge load on the server the connectivity drops a little bit.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
What problems is the product solving and how is that benefiting you?
We are in a B2C sales company and it is helping us getting closures over the call and is definitely a huge value add to the company financially, as all the executives are from India and dialing across the world.
Very easy, I can find and generate my reports quick
What do you like best about the product?
graphics and data is easy to find it and friendly
Connection agents
Connection agents
What do you dislike about the product?
we just have warm o blind transfer, no conference
What problems is the product solving and how is that benefiting you?
Organization, and find the correct strategy with the reports
Recommendations to others considering the product:
Keep it up!!
Nice calling tool
What do you like best about the product?
it is easy to use and copy-paste works for calling numbers also quick start and works well
What do you dislike about the product?
none it is very easy to use and set up good product for calling teams
What problems is the product solving and how is that benefiting you?
tagging on the account and capturing logs
Talkdesk Call Center Review
What do you like best about the product?
Talkdesk has an easy to use interface for tracking and knowing what agents are doing and when. Being able to quickly control/manipulate what Ring Groups an agent is on has proven to be a useful tool.
What do you dislike about the product?
The information available through the reporting section is great, but the naming convention doesn't seem to match what the reports are for. The filtering options are limited as well. Having to switch from Widget to Web mode in order to monitor a call is a bit clunky as well.
What problems is the product solving and how is that benefiting you?
Talkdesk has been great in terms of being able to understand call volume and flow. It has given us the ability to quickly adjust agent assignments based on real-time business needs.
Reports & Analysis
What do you like best about the product?
You can track in real-time, call queues and agent status. Also pulling reports are not ALWAYS bad or incorrect.
What do you dislike about the product?
The daily reports emails when it does not accurately pull the correct information. I had daily emailed reports that one day sent data with straight 0's!
What problems is the product solving and how is that benefiting you?
Solving daily abandoned calls issues and also agents status issues for long breaks/lunches/acw. Benefits to keep track of calls and transfers as well. Also agents productivity.
Recommendations to others considering the product:
Play around with everything, so you know any other helpful links and tools to use for your reference!
Perfect tool for customer service ops
What do you like best about the product?
Live dashboards, callbar, and mobile applications for callbar are very convenient to use and practical in nature
What do you dislike about the product?
Custom reports are limited and can be given even extra features to customize further.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to perform at a higher level for our customers and helps us in meeting the set SLA's every time
A VOIP platform guaranteeing efficient communication to improve care and support
What do you like best about the product?
Talkdesk is a powerful VOIP call management tool. We use it to handle multiple internal and external calls to provide, mainly to provide care and support to those who need it. The call time is ample; the interface design is intuitive and navigable. It is perfect for daily use.
What do you dislike about the product?
It does not provide good tutorials or training material for end-users.
What problems is the product solving and how is that benefiting you?
Talkdesk has qualities that have helped us to simplify our service and support to internal staff of the organization and customers through calls. Its affordable cost doesn't break our budget, and it's easy to stay in conversations while navigating the interface.
Recommendations to others considering the product:
Talkdesk is perfect for everyday use by teams engaged in VOIP care and support. It is practical, easy to use, and simple to interpret features.
Talk Desk User
What do you like best about the product?
Using Talkdesk has brought a fuller picture to our reporting capacities. We know how many calls each line is getting. We can see which agents are busy and which ones may need some additional training and support. The recorded lines have also helped us in that we know when a customer might not be giving us the full story or potentially be confused about something and we can help make sure everyone is on the same page going forward.
What do you dislike about the product?
The most frustrating part of Talkdesk has been the tech support. When something goes offline or wrong, it is very time-consuming and cumbersome to get a response and action on the issue at hand.
What problems is the product solving and how is that benefiting you?
We can better track which marketing sources are working and that bring in more calls. At the same time, we can see which sources are not working. This allows us to better spend our marketing dollars in the correct areas.
Recommendations to others considering the product:
Make sure you get a clear path on understanding how you will contact support and who will reply to you and how they will reply and when they will reply. Most products need help and it can be challenging when you can not communicate with support.
Talkdesk - My Thoughts
What do you like best about the product?
Salesforce Integration - what a time saver!
What do you dislike about the product?
This is more internal but we have too many lines you can transfer to, it gets confusing. I wish there was a better search feature when going to transfer a call. Overall, not really any dislikes!
What problems is the product solving and how is that benefiting you?
The Salesforce integration is such a time saver. Logs my calls, I can click the number and it dials for me, calls recorded under leads - the list goes on. Also seems dumb but caller ID. I see the name and I can find their lead before they finish introducing themselves!
Recommendations to others considering the product:
Speaking as a salesperson - it saves a lot of time. time = money!
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