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Talk Desk Review!
What do you like best about the product?
Talk desk has helped me to get easy access to my reports, it is user friendly too!
What do you dislike about the product?
At times the flexibility to get the reports on time gets difficult.
What problems is the product solving and how is that benefiting you?
The talk desk has helped us to get the reports on time. It has been giving us an accurate report. It also give us an option to check the roster and get the report as per that.
Recommendations to others considering the product:
It is the best software if you are looking for dial-outs. It gives accurate reports with the call recordings.
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The best choice for your support team
What do you like best about the product?
The Talkdesk program has many features that I really like. It is easy to transfer calls and use different statuses. These statuses can also be used to translate into real-world work. The platform can help organizations do a lot of stuff on a business level. It is also very easy to make international calls. It is an excellent platform and one of the best I have ever used.
What do you dislike about the product?
Although I use most features offered by Talkdesk, sometimes it can take a while to download data. It all depends on the size of the data. The app is user-friendly and efficient.
What problems is the product solving and how is that benefiting you?
Talkdesk is a useful tool for our support team. We have access to all the information we need and makes it much easier to help the customer.
The best soft for your support team
What do you like best about the product?
The app is easy to use and provides everything you need to contact your customers. The platform includes a call ID and email address for simple access to caller information. Many report options are also available, making it fun to keep organized. If you can't make a call, you can transfer it to another team member or an external number, provided they have an Internet connection.
What do you dislike about the product?
A stable internet connection is required to use the system's full capacity. The panel may not be as easy for some users to use.
What problems is the product solving and how is that benefiting you?
I can contact people from various countries and stay in contact with them. I can manage the work flowing smoothly without any interruptions between my jobs. I can call people while they are on their tasks with a high definition clarity of sound and a fluent interface.
Recommendations to others considering the product:
If you are our size or bigger and use a service for your employees to handle calls, Talkdesk may be the perfect solution. I've heard from other people that it works well, and the pricing is reasonable.
It's almost there, and yet completely not.
What do you like best about the product?
It's a VOIP solution, so the main advantages :
No need for a heavy infrastructure behind it (PABX etc.)
Has a lot of features (though a lot of them arein early access)
No need for a heavy infrastructure behind it (PABX etc.)
Has a lot of features (though a lot of them arein early access)
What do you dislike about the product?
Stability (it has issues, not huge ones but they can't seem to figure out where it comes from, the second time for me being a client and 2nd time they fully blame it on the network, which has zero issues with Teams, Zoom, call over wifi etc.)
Now we have our account manager and sales representative, just not answering to us for one and a half month, for a feature we wanted to enable SMS, there is integration cost associated with it; and they can't give the number - so we're even okay to just integrate it and get the invoice after.
No reply - none...
Now we have our account manager and sales representative, just not answering to us for one and a half month, for a feature we wanted to enable SMS, there is integration cost associated with it; and they can't give the number - so we're even okay to just integrate it and get the invoice after.
No reply - none...
What problems is the product solving and how is that benefiting you?
It solved the issue of us having to run 3 servers, a onsite PABX and dedicated hardware that was only available in the office or by VPN.
User accounts are provisioned and SAML connected that solved the need to maintain a IDP inside of our older phone solution
User accounts are provisioned and SAML connected that solved the need to maintain a IDP inside of our older phone solution
Recommendations to others considering the product:
TalkDesk is between a mature and a beta product;
The org reflects that too.
The org reflects that too.
Talkdesk has been very easy to use with little trouble of customers being able to hear me.
What do you like best about the product?
I like the sound quality and the ease of use.
What do you dislike about the product?
I have had customer complain that we don't have a 1800 or 855 number. I don't believe it is Talkdesk though.
What problems is the product solving and how is that benefiting you?
Call quality and ease of use.
I love TalkDesk
What do you like best about the product?
I like that the app is super fast and I have not had like errors on calls, I like that we can do transfers blind or warm and that the talk desk dashboard is a very helpful tool.
What do you dislike about the product?
I think that the only errors that I see on the app are that one time the Dashboard didn´t work properly and takes like 1 or 2 hours to work correctly. I think it can improve that.
What problems is the product solving and how is that benefiting you?
I can see the queue calls, I can receive and make calls, I loved that I can see the QA calls and the thing that I have correctly and my errors, I think that it helps me to improve my performance.
Recommendations to others considering the product:
Is a great job tool
The best app to handle calls
What do you like best about the product?
The interface is very friendly to the user and easy to use
What do you dislike about the product?
It does not allow you to change your aux while you're in an active call
What problems is the product solving and how is that benefiting you?
Customer service for skin care
Great tool. Integrates with all our existing architecture. We are happy using it since 1.5 years.
What do you like best about the product?
The voice quality and the how various integrations it offers natively.
What do you dislike about the product?
The forwarding setup and ringing groups setup can be complex sometimes.
What problems is the product solving and how is that benefiting you?
A call center solution for our sales team with good reporting.
Highly recommended
What do you like best about the product?
The fact that as a manager I can create useful dashboards to track the performance but also listen to the calls
What do you dislike about the product?
The dashboards could self update, but this is the only smudge I see
What problems is the product solving and how is that benefiting you?
It makes it a lot easier to contact our candidates. Also, staffing our recruiters and track their performance is way easier for the managers
Recommendations to others considering the product:
Create easier dashboards, especially with the real-time analysis. Also the quality of the audio is not so good when using earbuds
Decent platform, some growing pains
What do you like best about the product?
Talkdesk is easy to navigate. The Live screen is easy to customize to keep track in real time of metrics you want to monitor. You can assign voicemails to specific agents easily. There have been some connection issues recently with some upgrades, but they do update you every half an hour so you know what is going on.
What do you dislike about the product?
I am not happy with the ringtone. I wish you could either supply your own ringtone or could pick from a few choices. It would make it easier to tell whose phone is ringing and give some variety (at our busy time, hearing that same sound essentially constantly for 8+ hours is a bit much.)
What problems is the product solving and how is that benefiting you?
It is easier to see how many calls are waiting, the phone number calling in, and what type of call they are. Before, we could only see the number of calls. We can also see how long an agent has been in a particular status, so if they spend a long time away and unavailable for calls, we will know. They keep you updated when there is a connection issue so that you know what is happening.
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