Talkdesk
TalkdeskExternal reviews
2,499 reviews
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"Experience ultra-lightweight performance and exceptional customer service with TalkDesk!
What do you like best about the product?
Since switching to Talkdesk, we couldn't be happier with their service. Throughout the implementation process, our implementation partners exceeded our expectations, not only in their knowledge of the platform, but also in their friendly personalities. The customer support is exceptional and highly commendable. In addition, the system has never been easier to manage, thanks to its user-friendly administration settings, and even just using the pre-built reports provides a thorough analysis of the data! All in all, going with Talkdesk was definitely a wise choice for us - all members of our team are very enthusiastic about this new venture!
What do you dislike about the product?
I am not happy with Talkdesk's integration of SMS and voicemail into an agent's workflow. There is very limited ability to customise alerts that would catch an agent's attention. Frontline agents find it annoying to be forced to listen to a sound or check their inbox every time they receive an SMS response on the phone. It would be beneficial to have some form of dynamic pop-up alert or visual notification as opposed to these tedious conventions.
What problems is the product solving and how is that benefiting you?
TalkDesk solves the problem of inefficient communication between departments within organisations. By providing call monitoring, logging and review features, TalkDesk enables companies to efficiently track conversations and quickly reference previous calls in a centralised location.
A comprehensive telephony platform
What do you like best about the product?
I appreciate Talkdesk's simple design and user-friendly interface as it makes it quick and easy to identify solutions to common problems. It enables a greater level of accuracy in the data we receive from callers, providing details such as who called, when, for how long, on whose phone line, etc., which can be very insightful. The ID feature helps us to anticipate callback requests with ease, allowing our team to know who to contact quickly and easily. In addition, its ability to directly improve call routing within an organisation or between employees is incredibly beneficial.
What do you dislike about the product?
I do not like that Talkdesk lacks features such as notifications when they receive text messages or emails, a method for supervisors to see their employees' activity and assign threads if necessary, automating the unassigning of a message after an agent has logged off or if it has gone unanswered for a certain period of time. In addition, there is no easy way to review old chats on the platform.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of monitoring and effectively managing customer communications. It gives users real-time insight into call queues, service level agreements (SLAs) for all available channels for reporting purposes.
Discover the benefits of Talkdesk: My experience with a remarkable telephone service
What do you like best about the product?
I have been particularly impressed with Talkdesk's ability to provide excellent support as well as increase revenues. The main attraction of this platform is the combination of voice-activated help programmes with regular written responses, which gives customers faster access to the answers they need without the potential for miscommunication. It also saves me a considerable amount of time by providing comprehensive answers that are easily accessible to both customers and staff whenever they need them.
What do you dislike about the product?
I would like to see more accessibility and documentation covering all the features of TalkDesk. This could be in the form of a user manual or other easy-to-follow resources, as this would ensure that more users make full use of the platform's capabilities. The value to both agents and customers could then increase significantly if they also have an understanding of how voicemail works.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of missed customer calls by providing call recording and email alert options that ensure customers are never forgotten.
Discover the benefits of Talkdesk: An outstanding service platform
What do you like best about the product?
I appreciate the convenience of Talkdesk as a modern, hassle-free solution for call centres. Its use of Amazon Web Services ensures reliability and eliminates the need to manage software or system updates on either side. In addition, its extensive library allows users to access phone numbers in almost any country, enabling consistent customer service no matter where in the world your offices are located; this utility is particularly beneficial when agents can easily perform their duties from home or the office. Overall, I believe that the company has achieved rapid success thanks to the quality of service it provides and its growing popularity with customers/consumers looking for reliable business support solutions such as those offered by Talkdesk today!
What do you dislike about the product?
I do not like the fact that on rare occasions the 'retrieving data' screen prevents me from taking calls. It is also annoying when there are website and network problems that interrupt the service. I also find that navigating through my voicemails via Talkdesk's web platform isn't always easy or user-friendly. These would be great features for future development of this tool as they could make a huge difference to its usability and convenience.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of needing reliable call centre software to manage call flows. The benefits include reducing or eliminating our reliance on a remote IT service provider and providing us with advanced features that support improved customer satisfaction while optimising day-to-day operations within our business.
As good as it gets!
What do you like best about the product?
I really appreciate the way Talkdesk makes the conversation flow with ease. Its intuitive interface eliminates the need for a desk phone, meaning I can always see who is calling right in front of me, regardless of what other windows I have open. The warm transfer option is particularly useful when transferring clients to another department, allowing me to introduce them and outline what has been done so far, providing continuity throughout the call and making communication smoother and more natural.
What do you dislike about the product?
I did not like how Talkdesk rang. It was weird to tell when it tried to call a number or not. I also looked for the TD application in an app store but could not find it, so perhaps there is another way to get this application that I have not yet discovered. Nevertheless, once my connectivity problem had been resolved, using Talkdesk became easier as no new windows/tabs were needed while using their product.
What problems is the product solving and how is that benefiting you?
Talkdesk helps businesses to remain available to their customers, regardless of traditional business hours. This is achieved through monitoring tools that ensure customer service agents are working efficiently and responding quickly.
Experience the amazing features of Talkdesk software!
What do you like best about the product?
I really like the ease of use that Talkdesk offers. The ability to quickly integrate with Salesforce and open a case when I receive an incoming call is beneficial, especially when tracking customer cases or service requests. It also allows me to access previous interactions my customers may have had by simply clicking on the cloud icon associated with their contact information - all while providing me with easy ways to copy phone numbers and Salesforce tickets associated with those calls! This makes managing customer relationships simple yet efficient, which is why TalkDesk has become one of my favourite business communication solutions.
What do you dislike about the product?
I wish Talkdesk offered more customisation options for the ring tone on incoming calls. In addition, it would be beneficial to have an audible signal every time a call is received, so that I never miss a call if my computer reconnects or wakes up from sleep without me logging in first. This type of feature could make the transition between inactive and active status much easier.
What problems is the product solving and how is that benefiting you?
I found that TalkDesk worked well for me, except in a few cases where my internet connection could have been stronger. Although this is not TalkDesk's responsibility, it's something to keep in mind if you want a reliable service when using their programme.
So far the experience is good.
What do you like best about the product?
The report function and having the daily reports that i have created sent to me without having to search for them daily.
What do you dislike about the product?
Would like a way to have a bar at the top of the screen to send a team note that can stay there for a certain amount of time for Quick updates. For Example, If there is a sudden change in policy or procedure, not all agents check their Gmail promptly. A bar that pops up with a note that I create that can stay on all pages until a specific time limit or it's deleted would be better for the less tech-savvy agents, and allow for a quick update.
What problems is the product solving and how is that benefiting you?
n/a - currently nothing for me, but for those above my paygrade they may have things being worked on that i am unaware of
Talkdesk: All Your needs satisfied in an easy, reliable package
What do you like best about the product?
With Talkdesk, I can conveniently keep track of my customers and their phone numbers. It also has excellent features, such as the ability to record conversations which can use for legal or other purposes. In terms of actually conducting a call, it makes sure it runs smoothly by showing me the incoming caller's number before we start talking - this allows me to contact them quickly if something needs addressing during our conversation. All-in-all, TalkDesk helps make calls better organized and efficient.
What do you dislike about the product?
It's not something I like that a " data retrieval " screen can occasionally appear, potentially preventing incoming calls. Additionally, there have been connectivity issues or times when the site has gone offline, disrupting our workflows. Even though it is not overly frequent, I find myself regularly checking voicemail statuses through the online interface - further complicating an already time-consuming task.
What problems is the product solving and how is that benefiting you?
Talkdesk provides a unique solution to the problem of managing and tracking phone usage. It allows users to monitor their call activity in real-time, helping them stay informed about how much time they spend on the phone.
We love Talkdesk!
What do you like best about the product?
I am especially fond of Talkdesk's automated features. We can ensure the system runs smoothly and efficiently with minimal upkeep with just a few initial setup steps. Centralized data logging allows us to quickly review and evaluate each call event in great detail – something that would otherwise require manual recording. Plus, setting up regular distribution schedules for reports empowers our team members with the access they need without having them constantly ask around or log into accounts manually every time new insights are required! And not to mention, creating custom reports is also surprisingly easy if any information seems missing from what's already available in comprehensive out-of-the-box templates.
What do you dislike about the product?
I wouldn't say I like how the quality of calls and recordings may suffer if there is an inadequate internet connection. It would be helpful to have access to notes taken for previous customer interactions so that I can more accurately address their needs during our call. Additionally, I find it inconvenient having to manually refresh my page for new calls to appear on Talkdesk's interface.
What problems is the product solving and how is that benefiting you?
The Talkdesk call center has been an immense asset to our organization, providing us with a more efficient and reliable solution. The support staff is highly responsive, and the product management team continues to be receptive to feedback from customers on potential improvements for their products.
Not what I expected
What do you like best about the product?
Talkdesk had allowed for seamless queue creations for multiple work projects in addition to seamless communication to off-site departments.
What do you dislike about the product?
Talkdesk started having intermittent tech issues that we had to reach to support for constantly that wasn't always super quick in response.
What problems is the product solving and how is that benefiting you?
Talkdesk had good reports on call metrics that could be set to automatically be received as well as sent to others that needed the report on a timer basis as well.
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