Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Talkdesk Experience
What do you like best about the product?
Like how easy it is to navigate and user-friendly. The layout of the program is clear and legible.
What do you dislike about the product?
Has some glitches occasionally. Issues have to be resolved in a different format which takes some time to resolve.
What problems is the product solving and how is that benefiting you?
Make my job easier to communicate with customers.
Recommendations to others considering the product:
Make's your job that much easier by connecting with people, whether it's other coworkers, clients, or customers.
- Leave a Comment |
- Mark review as helpful
Made The Switch To Aircall
What do you like best about the product?
The stream lined user interface and overall functionality of aircall is better than talk desk in my humble opinion. We should have started with Aircall a long time ago.
What do you dislike about the product?
There was some initial internet compatibility issues but one that was resolved its been smooth sailing. The calls are clear and very few dropped calls since their team he
What problems is the product solving and how is that benefiting you?
With clearer calls, easier transferring, and better ring group controls our IT team seems to like the scalability and robust dependability better as well I am looking forward to seeing us a year from now using this software.
VERY NEW AND INNOVATED
What do you like best about the product?
THE EASY WAY TO NAVIGATE CALLS AND THE ABILITY TO MONITOR CALLS
What do you dislike about the product?
There seems to need a lot of side widgets
What problems is the product solving and how is that benefiting you?
Talk desk has a very fast response to any issues.
Great Telephony service
What do you like best about the product?
I like the granularity of roles and groups that are offered by TalkDesk. The options for widgets under the reporting tab as well. it makes it very easy to diagnose issues and track usage.
What do you dislike about the product?
There is not much I dislike about TalkDesk, the support is great whenever we have an issue and people are more than willing to help. I wish there was a more unified app though. Callbar seems to be a tad flakey at times from what I have heard.
What problems is the product solving and how is that benefiting you?
Most problems end up being a result of the users home internet or their device setup. Very few issues are with talkdesk as a program. We did have a user dropping calls recently, but TD support helped and we figured it out.
Recommendations to others considering the product:
It is a great product and the best on the market in my opinion.
TalkDesk has been an amazing tool that helps me communicate with my clients.
What do you like best about the product?
Its use of it is not complex so its understanding is easy. The platform is simple and it has many options that help me daily.
What do you dislike about the product?
Now, I have to download an extension to use the keyboard and if I do not use it, it closes automatically.
What problems is the product solving and how is that benefiting you?
I work remotely, so I do not have a USA phone number to talk to my clients; however, I am not able to call them thanks to TalkDesk
Review
What do you like best about the product?
The people- everyone is so responsive and enjoyable to work with. Very attentive, quick to meet when we need them to, interested in getting to know what we want to accomplish as an org.
What do you dislike about the product?
NA- we have not launched just yet. Some concerns are parking a call/ easily conference or transfer, being able to have persistent notes throughout a call, fitting the app into SF w/o taking up too much space.
What problems is the product solving and how is that benefiting you?
AI and Gen Z commnications
Recommendations to others considering the product:
Need mass uploading for users on set up
excelente herramienta
What do you like best about the product?
su interfaz muy facil de usar ......su menu y callback lo mejjor
What do you dislike about the product?
todo bien no tengo ninguna queda de la herramienta
What problems is the product solving and how is that benefiting you?
todos los problemas me ayuda
Recommendations to others considering the product:
la mejor herrmaienta
Support that is actually supportive
What do you like best about the product?
When I was experiencing an issue that had come up while i was using the service, I decided to reach out to the support team. I was able to receive a quick and helpful response in my inbox that actually solved the problem! No run-around.
What do you dislike about the product?
There are some very nit-picky aspects of talkdesk that i wish were customizable, for example, the messages that say "chat successfully ended" block other buttons that i'm trying to acess at the worst possible times. I also wish it wouldn't have to start brand new SMS conversations, I wish i could have the entire history of texts when i pull up the number.
What problems is the product solving and how is that benefiting you?
talkdesk helps me to have an organized list of conversations and instances with the customers i speak with, it makes it easier to communicate, coordinate and more.
Extremely user friendly and quick responses from customer service when guidance is needed!
What do you like best about the product?
I love how easy it is to use and how easy it is for us to train our seasonal call center representatives on how to use it.
What do you dislike about the product?
Technical issues seem to be the only downfall. Such as sometimes the live reporting feature is not accurate.
What problems is the product solving and how is that benefiting you?
We solved the problem of not being to see our abandoned calls and how long our customers wait. We also were able to create our IVR exactly how we wanted so customers can be helped faster!
Interface takes some getting used to, but functionality is superb.
What do you like best about the product?
Functionality is top notch. Users have no difficulty with using TD either web version or with callbar. When you consider that some of our users are not exactly computer whizzes, it's impressive.
What do you dislike about the product?
Speaking as an admin and NOT a user, the admin interface is not exactly intuitive. In reality, an IT professional should be able to find what they need without filing a ticket or "researching" online. Here's to hoping for a more refined experience in the near future!
What problems is the product solving and how is that benefiting you?
Work from home / hybrid workers...the days of having a built in phone system for customer support have gone the way of the dinosaurs. That used to be one of the reasons for having staff in the office, but TD opens up a much more employee-friendly environment.
Not having to pay for Voip phones is great, and (maybe this is not the kindest thing to say) letting employees bear some of the cost (with their own personal internet connections) means lower bandwidth needs in the office.
Not having to pay for Voip phones is great, and (maybe this is not the kindest thing to say) letting employees bear some of the cost (with their own personal internet connections) means lower bandwidth needs in the office.
Recommendations to others considering the product:
Make use of the knowledge base, rather than just submitting tickets whenever you can't figure out how to do something. It'll save you so much time!
showing 421 - 430