Talkdesk
TalkdeskExternal reviews
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Great Business Tool
What do you like best about the product?
Variety of Filters for Report Settings is the coolest.
What do you dislike about the product?
It has a high loading time and tech glitches.
What problems is the product solving and how is that benefiting you?
It enables to keep a record, monitor, and also improve the team's SL and performance.
Recommendations to others considering the product:
Shared all above
user friendly
What do you like best about the product?
It is easy to use, easy to find contacts, voice mails, listening to calls
What do you dislike about the product?
it expires if you go out of the website, it expires if you go out of the website, it expires if you go out of the website, it expires if you go out of the website
What problems is the product solving and how is that benefiting you?
I am being able to answer calls and make outboud calls
Simple and easy to use
What do you like best about the product?
TD is a great and easy-to-use tool. Its simple yet more detailed reports are helpful.
What do you dislike about the product?
Sometimes, TD lags and takes time to load the live reports.
What problems is the product solving and how is that benefiting you?
TD has been a great tool to reach out to the stakeholders and provide service. More detailed reports are helpful in assessing issues and getting useful data.
Talk Desk - Helpful and Easy to Use
What do you like best about the product?
I really like that we can give our clients a dedicated line to call into where we dont have to give up our personal cell phone numbers. I also like how easy it is so trasnfer calls between agents if I answer someone else's client .
What do you dislike about the product?
I would say the biggest downside to using Talk Desk is when there is network connectivity issues, it can be very frustrating. However, that has to do more with the internet connection than it does with TD itself
What problems is the product solving and how is that benefiting you?
Talk desk has helped us to control and track the calls we are making. When you are reaching out to hundreds of clients, it is nice to have a place to go back to listen to the calls you made or what exactly you spoke with X client about last time. Helps to keep you in the loop because I have realized how easy it is to forget a conversation if there is no record of it happening
Recommendations to others considering the product:
Just be sure to have a strong internet connection and a good pair of headphones.
It is very easy to use, Call searches could be improved greatly but overall it's a great tool.
What do you like best about the product?
How easy it is to configure, reports are very easy to make and download.
What do you dislike about the product?
Searching for a call using the call ID is very difficult, sometimes the search engine throws no results.
What problems is the product solving and how is that benefiting you?
Contacting customers is easy, compatibily with zendesk is awesome, documenting jthe fact that it is web based is a great benefit as well
Recommendations to others considering the product:
may get pricy if you dont plan your roles from the beginning
talkdesk hello
What do you like best about the product?
the ease on communication i have with the customers and with the people i manage
What do you dislike about the product?
the interface isn't that easy to work with, i find it hard seeing things on the screen
What problems is the product solving and how is that benefiting you?
I can see that my employees are doing and they can do their jobs well on the platform.
Recommendations to others considering the product:
First thing, get used to the layout of everything. once everyone is trained on it, talk desk will allow of ease of between customers and employees that can't be matched
More of an Administrators Perspective
What do you like best about the product?
Ease of use and integration with Salesforce.
What do you dislike about the product?
I wish that user setup was more integrated with Salesforce to streamline the creation process.
What problems is the product solving and how is that benefiting you?
Easy call center for our users and management to use. Managers have the metrics they need.
Convenient and reliable tool
What do you like best about the product?
the reporting tool is really granular and it helps me understand the team needs and numbers to make sure we hit our targets. it's very easy to use and doesn't have a lot of issue compare to others
What do you dislike about the product?
the widget and web mode seems to have issue when it's not selected and it's opting the agents to a different status without any notice. It should be sync to whatever is selected on web or widget
What problems is the product solving and how is that benefiting you?
none. before, there was an issue on migrating of user where the incoming calls from our customer is only registering to one person so we have to go back and follow up manually but the support is great.
Flexible and robust solution
What do you like best about the product?
Taldesk is a very powerful and flexible tool for call management. The Studio tool is truly remarlable.
What do you dislike about the product?
The reporting section, specifically the 'create report option' could be more user friendly with built in help to better understand the metrics and overall layout of what we´re creating.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us manage more than 10 separate inbound customer service lines with shared resources. We can easily organize call routing for a large number of agent skill sets. Prioritizing calls is easy and so is service level management.
Great Experiance!
What do you like best about the product?
Easily track the day's calls and employee's productivity.
What do you dislike about the product?
When or if their server goes down, you get no calls.
What problems is the product solving and how is that benefiting you?
More calls are getting answered, meaning more business is getting booked.
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