Talkdesk
TalkdeskExternal reviews
2,499 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talk Desk - Helpful and Easy to Use
What do you like best about the product?
I really like that we can give our clients a dedicated line to call into where we dont have to give up our personal cell phone numbers. I also like how easy it is so trasnfer calls between agents if I answer someone else's client .
What do you dislike about the product?
I would say the biggest downside to using Talk Desk is when there is network connectivity issues, it can be very frustrating. However, that has to do more with the internet connection than it does with TD itself
What problems is the product solving and how is that benefiting you?
Talk desk has helped us to control and track the calls we are making. When you are reaching out to hundreds of clients, it is nice to have a place to go back to listen to the calls you made or what exactly you spoke with X client about last time. Helps to keep you in the loop because I have realized how easy it is to forget a conversation if there is no record of it happening
Recommendations to others considering the product:
Just be sure to have a strong internet connection and a good pair of headphones.
It is very easy to use, Call searches could be improved greatly but overall it's a great tool.
What do you like best about the product?
How easy it is to configure, reports are very easy to make and download.
What do you dislike about the product?
Searching for a call using the call ID is very difficult, sometimes the search engine throws no results.
What problems is the product solving and how is that benefiting you?
Contacting customers is easy, compatibily with zendesk is awesome, documenting jthe fact that it is web based is a great benefit as well
Recommendations to others considering the product:
may get pricy if you dont plan your roles from the beginning
talkdesk hello
What do you like best about the product?
the ease on communication i have with the customers and with the people i manage
What do you dislike about the product?
the interface isn't that easy to work with, i find it hard seeing things on the screen
What problems is the product solving and how is that benefiting you?
I can see that my employees are doing and they can do their jobs well on the platform.
Recommendations to others considering the product:
First thing, get used to the layout of everything. once everyone is trained on it, talk desk will allow of ease of between customers and employees that can't be matched
More of an Administrators Perspective
What do you like best about the product?
Ease of use and integration with Salesforce.
What do you dislike about the product?
I wish that user setup was more integrated with Salesforce to streamline the creation process.
What problems is the product solving and how is that benefiting you?
Easy call center for our users and management to use. Managers have the metrics they need.
Convenient and reliable tool
What do you like best about the product?
the reporting tool is really granular and it helps me understand the team needs and numbers to make sure we hit our targets. it's very easy to use and doesn't have a lot of issue compare to others
What do you dislike about the product?
the widget and web mode seems to have issue when it's not selected and it's opting the agents to a different status without any notice. It should be sync to whatever is selected on web or widget
What problems is the product solving and how is that benefiting you?
none. before, there was an issue on migrating of user where the incoming calls from our customer is only registering to one person so we have to go back and follow up manually but the support is great.
Flexible and robust solution
What do you like best about the product?
Taldesk is a very powerful and flexible tool for call management. The Studio tool is truly remarlable.
What do you dislike about the product?
The reporting section, specifically the 'create report option' could be more user friendly with built in help to better understand the metrics and overall layout of what we´re creating.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us manage more than 10 separate inbound customer service lines with shared resources. We can easily organize call routing for a large number of agent skill sets. Prioritizing calls is easy and so is service level management.
Great Experiance!
What do you like best about the product?
Easily track the day's calls and employee's productivity.
What do you dislike about the product?
When or if their server goes down, you get no calls.
What problems is the product solving and how is that benefiting you?
More calls are getting answered, meaning more business is getting booked.
Helps me Monitor Input and also provides quality recording and coaching.
What do you like best about the product?
Live call Coach, Simplified analytics and scheduling reports
What do you dislike about the product?
Time it takes for the report to load. Personalized report got disabled
What problems is the product solving and how is that benefiting you?
it helps me maintain quality and quantity of man power
Talkdesk is a no brainer call solution
What do you like best about the product?
Talkdesk has a very easy-to-use UI, it's easy to add and remove users, easy to set up new call queues and their support team is great. The best part though? It never goes down. In 3 years with Talkdesk we've never been impacted by a Talkdesk outage. That sounds like nothing, but in the years of battling Shortel/Mitel this was a constant and persistant issue. The best part about Talkdesk, is not thinking or worrying about Talkdesk.
Talkdesk is also designed for a user with a non-technical background, so you don't need to have an IT or Tech background to own this is as project.
Talkdesk is also designed for a user with a non-technical background, so you don't need to have an IT or Tech background to own this is as project.
What do you dislike about the product?
Their reporting feature is robust, but if you are used to pulling data in a 100% customizable way (ala Salesforce), this is not the platform for that. That said, the primary information is available.
What problems is the product solving and how is that benefiting you?
100% supports a Hybrid workspace model. Easy to adapt phone queues as we add new products and new offerings, without a ton of support or bandwidth taken away from our technical team
Recommendations to others considering the product:
If you are looking for an intuitive and dependable remote call center option -- Talkdesk is a great vendor. Spend some time building out your reports so you can automate those and not have to wrestle with those during a more stressful time.
Easy to use - Prefer web version of app
What do you like best about the product?
Pretty easy to use. Calls come in clear. Lots of status-types besides "Online" and "Offline". Voicemail transcripts are decent.
What do you dislike about the product?
Calls are delayed 1-2 seconds when picking up. Not very easy to transfer calls. Extensions don't always work
I keep my TD link bookmarked. Whenever I open the link, the last VM I listened to will reload. To get around this, I will click the link again. I went over this with support, and they suggested that I do not bookmark the link
I keep my TD link bookmarked. Whenever I open the link, the last VM I listened to will reload. To get around this, I will click the link again. I went over this with support, and they suggested that I do not bookmark the link
What problems is the product solving and how is that benefiting you?
We use TD for inbound calls sales inquiries. Sometimes those inquiries are mixed with people looking for support.
showing 431 - 440