Talkdesk
TalkdeskExternal reviews
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Helps me Monitor Input and also provides quality recording and coaching.
What do you like best about the product?
Live call Coach, Simplified analytics and scheduling reports
What do you dislike about the product?
Time it takes for the report to load. Personalized report got disabled
What problems is the product solving and how is that benefiting you?
it helps me maintain quality and quantity of man power
Talkdesk is a no brainer call solution
What do you like best about the product?
Talkdesk has a very easy-to-use UI, it's easy to add and remove users, easy to set up new call queues and their support team is great. The best part though? It never goes down. In 3 years with Talkdesk we've never been impacted by a Talkdesk outage. That sounds like nothing, but in the years of battling Shortel/Mitel this was a constant and persistant issue. The best part about Talkdesk, is not thinking or worrying about Talkdesk.
Talkdesk is also designed for a user with a non-technical background, so you don't need to have an IT or Tech background to own this is as project.
Talkdesk is also designed for a user with a non-technical background, so you don't need to have an IT or Tech background to own this is as project.
What do you dislike about the product?
Their reporting feature is robust, but if you are used to pulling data in a 100% customizable way (ala Salesforce), this is not the platform for that. That said, the primary information is available.
What problems is the product solving and how is that benefiting you?
100% supports a Hybrid workspace model. Easy to adapt phone queues as we add new products and new offerings, without a ton of support or bandwidth taken away from our technical team
Recommendations to others considering the product:
If you are looking for an intuitive and dependable remote call center option -- Talkdesk is a great vendor. Spend some time building out your reports so you can automate those and not have to wrestle with those during a more stressful time.
Easy to use - Prefer web version of app
What do you like best about the product?
Pretty easy to use. Calls come in clear. Lots of status-types besides "Online" and "Offline". Voicemail transcripts are decent.
What do you dislike about the product?
Calls are delayed 1-2 seconds when picking up. Not very easy to transfer calls. Extensions don't always work
I keep my TD link bookmarked. Whenever I open the link, the last VM I listened to will reload. To get around this, I will click the link again. I went over this with support, and they suggested that I do not bookmark the link
I keep my TD link bookmarked. Whenever I open the link, the last VM I listened to will reload. To get around this, I will click the link again. I went over this with support, and they suggested that I do not bookmark the link
What problems is the product solving and how is that benefiting you?
We use TD for inbound calls sales inquiries. Sometimes those inquiries are mixed with people looking for support.
Excellent Call Center Product
What do you like best about the product?
The interface is very clean, it plugs into our Zendesk iteration very cleanly, the Studio feature allows us to make a fairly complex IVR and change things around pretty easily.
What do you dislike about the product?
Some reporting feels a little too limited, to support our (admittedly overly complex) routing we had to make some tough decisions on how to handle incoming calls.
What problems is the product solving and how is that benefiting you?
All incoming customer calls are routed through a Talkdesk IVR, all support and implementation outgoing calls are performed in Talkdesk
Great interface, takes a bit to get used to
What do you like best about the product?
phone numbers anywhere i see them are easy to click and call, speedy and efficient
What do you dislike about the product?
honestly not much, once settled with TD it becomes second nature
What problems is the product solving and how is that benefiting you?
Increases efficiency, frees up time and allows for ease of communication
Recommendations to others considering the product:
Wont regret it if you need something to streamline means of communication by phone
Arrive
What do you like best about the product?
blind transfers are nice, good to be able to copy/paste numbers
What do you dislike about the product?
no saved numbers in the actual call bar / no multi lines
What problems is the product solving and how is that benefiting you?
getting reps on the phone quicker, turning them on/off active or not
Talkdesk is good
What do you like best about the product?
It's easy to use and you can auto dial calls.
What do you dislike about the product?
You can only have 1 line at a time and sometimes the calls drop
What problems is the product solving and how is that benefiting you?
talking on the phone
Talkdesk Review
What do you like best about the product?
the support phone line that you can call
What do you dislike about the product?
lack of being able to talk to anyone on the phone for issues other than technical
What problems is the product solving and how is that benefiting you?
Doing research through 'troubleshooting' on your website or googling I have been able to solve a lot on my own before calling. The Talkdesk website is helpful for troubleshooting!
Recommendations to others considering the product:
If you are not on a timeline or crunch it works great
Flexible, Easy, Professional
What do you like best about the product?
Gives flexibility to work from wherever, detailed stats to stay on top of workforce, multiple options to keep even the biggest business connected
What do you dislike about the product?
Mobile version and online version don't always talk to each other the best which results in mix-matched statuses
What problems is the product solving and how is that benefiting you?
keep workforce of 500+ connected......gave the opportunity to transition from all working in the office to being able to work from home in difficult times
Recommendations to others considering the product:
If you are looking for something that will allow you to go mobile and to not have to purchase another device...this is the product for you
Easy to manage the calls
What do you like best about the product?
the Live Agents List view and the Live Contacts List is very helpful
What do you dislike about the product?
There is a great difficulty in extracting the call history, which is never complete
What problems is the product solving and how is that benefiting you?
The best thing about Talkdesk is that we, have good live call management.
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