Talkdesk
TalkdeskExternal reviews
2,501 reviews
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An amazing, smart and puntual telephony tool powerful to escale.
What do you like best about the product?
The platform is very friendly in every aspect for the agents, supervisors, admins, and even the developers. Also, the incredible flexibility it provides for personalization.
What do you dislike about the product?
Talkdesk has no native connection in Fivetran, which will make it difficult to migrate the data tables in our internal warehouse. Also, it has no note tools (like macros) for the agent's ACW. It would be nice to have access to modify the ADC profoundly.
What problems is the product solving and how is that benefiting you?
The rush for escalation in the company, since we had been duplicating the customers that we receive and attend. Improve the poor call quality for Mexico, Ecuador, and South Africa operations.
Recommendations to others considering the product:
Talkdesk provides a remarkably intuitive and friendly interface yet powerful capabilities, settings, and performance. The metrics are on the point and easy to address.
I like working on talkdesk yet the sometimes it makes some creepy noises.
What do you like best about the product?
The convenience of just copying and pasting the phone number. Also, the way it identifies the contact and displays right in front of you. The straightforwardness of the application is the plus point along with the ability to hear your own call.
What do you dislike about the product?
I don't have much to say when it comes to what I don't like. But yeah this can be improved by putting a much sweeter ringtone when you call somebody. The ringtone right now is a bit irritating. I like the way it saves the credentials but if it could just have us logged in then that could have made our lives easier as once we login the time it takes to load is more.
What problems is the product solving and how is that benefiting you?
I use the talk desk when there is an actual conversation required to solve an issue that can't be resolved over an email. Talking over the talk desk provides more clarity and better outcome. It is often used to help our customers troubleshoot any technical error and it does make them feel like an actual phone call conversation. The consumers are happy to hear a clear and normal sound rather than a robotic sound coming out of the phone.
Recommendations to others considering the product:
I will recommend the talk desk to others due to the number of functions it offers and its user-friendly interface. Life has become much easier with the ability to control the call and listen to it afterwards to see the room for improvement. I often prefer the talk desk over the other tools that I have used in the past to make calls.
Talkdesk is a very useful live tool to check and track calls made/lost/time and so on!
What do you like best about the product?
I really like the intuitiveness of it, how we can create views according to our needs.
What do you dislike about the product?
Sometimes we have agents with issues to login, but that does not happen often.
What problems is the product solving and how is that benefiting you?
We can see live if the call volume is too high and put more agents to get calls. We can also track which agents are not online or to long in the wrong status.
Recommendations to others considering the product:
Talkdesk is an excellent tool that can show live phone contacts and also advisors statuses.
Great Business Tool
What do you like best about the product?
Variety of Filters for Report Settings is the coolest.
What do you dislike about the product?
It has a high loading time and tech glitches.
What problems is the product solving and how is that benefiting you?
It enables to keep a record, monitor, and also improve the team's SL and performance.
Recommendations to others considering the product:
Shared all above
user friendly
What do you like best about the product?
It is easy to use, easy to find contacts, voice mails, listening to calls
What do you dislike about the product?
it expires if you go out of the website, it expires if you go out of the website, it expires if you go out of the website, it expires if you go out of the website
What problems is the product solving and how is that benefiting you?
I am being able to answer calls and make outboud calls
Simple and easy to use
What do you like best about the product?
TD is a great and easy-to-use tool. Its simple yet more detailed reports are helpful.
What do you dislike about the product?
Sometimes, TD lags and takes time to load the live reports.
What problems is the product solving and how is that benefiting you?
TD has been a great tool to reach out to the stakeholders and provide service. More detailed reports are helpful in assessing issues and getting useful data.
Talk Desk - Helpful and Easy to Use
What do you like best about the product?
I really like that we can give our clients a dedicated line to call into where we dont have to give up our personal cell phone numbers. I also like how easy it is so trasnfer calls between agents if I answer someone else's client .
What do you dislike about the product?
I would say the biggest downside to using Talk Desk is when there is network connectivity issues, it can be very frustrating. However, that has to do more with the internet connection than it does with TD itself
What problems is the product solving and how is that benefiting you?
Talk desk has helped us to control and track the calls we are making. When you are reaching out to hundreds of clients, it is nice to have a place to go back to listen to the calls you made or what exactly you spoke with X client about last time. Helps to keep you in the loop because I have realized how easy it is to forget a conversation if there is no record of it happening
Recommendations to others considering the product:
Just be sure to have a strong internet connection and a good pair of headphones.
It is very easy to use, Call searches could be improved greatly but overall it's a great tool.
What do you like best about the product?
How easy it is to configure, reports are very easy to make and download.
What do you dislike about the product?
Searching for a call using the call ID is very difficult, sometimes the search engine throws no results.
What problems is the product solving and how is that benefiting you?
Contacting customers is easy, compatibily with zendesk is awesome, documenting jthe fact that it is web based is a great benefit as well
Recommendations to others considering the product:
may get pricy if you dont plan your roles from the beginning
talkdesk hello
What do you like best about the product?
the ease on communication i have with the customers and with the people i manage
What do you dislike about the product?
the interface isn't that easy to work with, i find it hard seeing things on the screen
What problems is the product solving and how is that benefiting you?
I can see that my employees are doing and they can do their jobs well on the platform.
Recommendations to others considering the product:
First thing, get used to the layout of everything. once everyone is trained on it, talk desk will allow of ease of between customers and employees that can't be matched
More of an Administrators Perspective
What do you like best about the product?
Ease of use and integration with Salesforce.
What do you dislike about the product?
I wish that user setup was more integrated with Salesforce to streamline the creation process.
What problems is the product solving and how is that benefiting you?
Easy call center for our users and management to use. Managers have the metrics they need.
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