Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Talkdesk is amazing
What do you like best about the product?
I love the convenience Talkdesk offers when it comes to calling tracking. As soon as a call is received, the caller's number and other pertinent details are displayed in the application, making it easy to add callers as contacts and keep tabs on them. I also enjoy viewing my performance and productivity metrics via the personalized state of mind report. I can refer to the easy-to-read customer satisfaction graphs to gauge the success of customer interactions and my response status.
What do you dislike about the product?
I dislike that there is no way to efficiently switch between multiple lines to multitask on TalkTdesk. Talkdesk would be an excellent feature for our customers.
What problems is the product solving and how is that benefiting you?
Thanks to Talkdesk, we have access to robust data that enables us to tailor our services to meet customersomers''s needs and thus boost customer satisfaction. The detailed reports help us to monitor the performance of our customer serv team.
User Friendly calling software
What do you like best about the product?
Talkdesk helps me in the best way possible. Some of the features which I like most are listed below
Desktop app with all features to make life easier.
Comprehensive reporting helps manage teams and projects effortlessly.
Easily integrate into existing setup with a single click, making it convenient and fast to set up.
Get help from our round-the-clock customer service team anytime you need it.
Intuitive design makes it easy to rebuild flows or create new ones as needed
Always keep up to date with the latest features.
Desktop app with all features to make life easier.
Comprehensive reporting helps manage teams and projects effortlessly.
Easily integrate into existing setup with a single click, making it convenient and fast to set up.
Get help from our round-the-clock customer service team anytime you need it.
Intuitive design makes it easy to rebuild flows or create new ones as needed
Always keep up to date with the latest features.
What do you dislike about the product?
As it was made for professionals by professionals. While using it for a long time, I didn't notice any such features. Every option has its usage and justifies their purpose
What problems is the product solving and how is that benefiting you?
Communication is the key to every successful business; not only is it an excellent tool for businesses when it comes to managing calls. The features are spot-on and make life a lot easier; as a result, successful communication becomes effortless. From a usability standpoint, it's fantastic. In short, if you're looking for an excellent call management solution that'll help keep your business running smoothly, Talkdesk is worth considering!
Talkdesk - simple setup, excellent reports
What do you like best about the product?
I appreciate the ease of use Talkdesk offers. It is straightforward to set up, and even those without experience can start using it immediately. The Caller ID feature is also beneficial, as it displays customers' email addresses alongside their phone numbers. Additionally, Talkdesk has an impressive array of reports and administration options, making it easy to forward calls to internal and external numbers. A good set of headphones is needed to start taking calls.
What do you dislike about the product?
Talkdesk relies heavily on a reliable internet connection, which can be difficult to guarantee. In addition, there is often a need for more clarity and navigation in the reporting panel.
What problems is the product solving and how is that benefiting you?
With its automated features, I can save time and effort, making my job easier. The computerized features also help me stay on top of all our calls, giving me more time to focus on other critical tasks.
With Talkdesk, I can do my work quickly and easily
What do you like best about the product?
I love the Talkdesk product and the data-driven approach my organization can benefit from. The onboarding process was handled professionally and efficiently during standard business hours and beyond. Their responses to emails sent late at night/early in the morning have been prompt and helpful.
What do you dislike about the product?
It is important to improve management and utilize administrative time to address the duplication issue commonly seen in phone systems.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I can quickly identify customer issues, prioritize customer care, and have access to real-time analytics to make informed decisions that benefit both my customers and me. Not only does this save me time and effort, but it also allows me to provide higher customer service.
Experience high-quality service and convenience with Talkdesk.
What do you like best about the product?
I appreciate Talkdesk's interface and usability the most. The software allows us to install it on all our employees' mobile devices, desktops, or laptops so that they can easily make calls regardless of location. We can also enter our employees' cell phone numbers into the system so that they can receive calls directly on their mobile devices, with their permission. There are also customizable settings that allow us to regulate when the customer's call rings, ensuring our employees can be alerted of urgent calls anytime.
What do you dislike about the product?
I dislike the phone interface for Talkdesk due to its inconvenient placement. Its dialogue box obstructs other elements on the page, making it necessary to readjust its position constantly.
What problems is the product solving and how is that benefiting you?
TalkDesk helps me stay organized and on top of all my customer service-related tasks and projects. With TalkDesk, I can track customer interactions, prioritize customer problems, capture customer feedback and respond quickly
Comprehensive help desk solution
What do you like best about the product?
I love that TalkDesk has so much to offer as a help desk solution. It has everything I could want, from comprehensive reports to a user-friendly interface that works with different ticketing systems. Most importantly, they have a fantastic customer service team who are highly knowledgeable, reply quickly and follow through on their responsibilities until the problem is fixed. TalkDesk offers many other benefits, such as integrating different tools and software, managing customers across multiple platforms, and measuring customer service outcomes.
What do you dislike about the product?
I find it frustrating when we experience call failures. It would be beneficial if there were more advanced routing options available. Despite this, I enjoy my customer service interactions with the call center staff.
What problems is the product solving and how is that benefiting you?
TalkDesk greatly enhances our organization's ability to track and monitor calls. With its call tracking, logging, and reviewing capabilities, I can make multiple calls and easily access calls from the exact location. This improved efficiency has saved us time and money and allows us to provide better customer service.
Easy installation and usage with TalkDesk.
What do you like best about the product?
I love Talkdesk's Studio for its ability to give non-developers the power to build and deploy intelligent phone features quickly. Users can access automation tools like Flow, Process Builder, Workflow Rules, Approval Processes, and Reports & Dashboards on demand. I'm impressed by how easily data fetched from incoming calls can be transferred into Salesforce. It's made it easier to create automated customer experiences and monitor their performance in real-time.
What do you dislike about the product?
I wouldn't say I like that Talkdesk's analytics are not as thorough as they could be. This can sometimes make it challenging to obtain the complete picture of a customer call since all details may have yet to be automatically included in the reports. However, the situation will improve with additional development and optimization of their dashboard and reporting tools.
What problems is the product solving and how is that benefiting you?
The Talkdesk platform solves the common problem of complex and labor-intensive phone system upkeep. It offers an intuitive user interface, robust reporting tools, and effective automation systems that enable users to focus on other tasks instead of constantly managing their telephones.
Unquestionably Reliable
What do you like best about the product?
I appreciate the ease of use and versatility that Talkdesk provides. Our sales representatives can effortlessly access their accounts from any computer, tablet, or smartphone without having to risk using personal devices. Additionally, by allowing us to enter cell phone numbers into the system, we can give our agents even more flexibility when it comes time for customer interactions, no matter what hour of the day they may be needed, as well as being able to adjust which hours incoming calls ring through so nothing slips through the cracks between shifts unless necessary.
What do you dislike about the product?
I appreciate that Talkdesk remembers my credentials. However, it would be more convenient if it automatically logged my coworkers and me in without us having to manually each time. Additionally, the ringtone used when a call is received rather obnoxious - perhaps updating this sound with something more appealing might help address dissatisfaction.
What problems is the product solving and how is that benefiting you?
The remainder of the ring cannot be heard if an agent puts a customer on hold while consulting with another department.
Hassle free calling application
What do you like best about the product?
User friendly dashboard, call bar app and precise reports
What do you dislike about the product?
Website sometimes takes time to open and bulk number un-assignment
What problems is the product solving and how is that benefiting you?
the migration from call bar to in built app for hassle free calling
The wonder of working with Talkdesk every day
What do you like best about the product?
I love that Talkdesk allows team members from all over the country to stay connected despite working remotely. Its user interface is straightforward for anybody in the company to learn--plus, they keep introducing new features often! Furthermore, due to their helpful customer service reps providing us with quarterly business reviews and regular updates on other solutions, we know exactly how far ahead they're pushing boundaries within this industry compared to competitors.
What do you dislike about the product?
As an administrator, I am dissatisfied with the slow development time of requests for new system features and updates. Although Talkdesk provides a user-friendly interface to submit these reports quickly and efficiently, making necessary changes can often take longer than expected. To improve this process, it would be beneficial if there was a quicker response rate or turnaround times on submitted request forms.
What problems is the product solving and how is that benefiting you?
We initially needed help with using Talkdesk's IVR due to the complexity of making modifications, such as updating for holidays or additional lines. This made it challenging to ensure calls were being received during business hours and caused problems when closing down specific phone lines.
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