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i would totally recommend all my friends and family to work with talkdesk
What do you like best about the product?
i like that i can hear the customer very good throught TD
What do you dislike about the product?
i really can't think of anything that i dont like about it
What problems is the product solving and how is that benefiting you?
i really haven't really experienced an issues with talkdesk and if they were issues i would have to log in and out and it would work fine
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Great Scalable Tool at an Affordable Price
What do you like best about the product?
We have the Elevate license package with custom reporting added on and get so many features for much lower than our previous provider. We get tools to improve performance, monitor call volume live, provide an easy knowledge base to our team, and have full control over altering our system at any time without engaging support.
What do you dislike about the product?
The chat and email flows are definitely newer features for TalkDesk and are evolving. They're a little clunky at times and not as customizable as we would like, but perfectly functional and easy to use. They've also added several features as requests to their development list since implementation.
What problems is the product solving and how is that benefiting you?
Our previous provider charged us every time we needed to set up new phone numbers and chats. They also custom scripted everything on the back end so we had no control to make changes on the fly without incurring additional charges (at $75 per 15 minutes of work). With TalkDesk, we have full access to all the tools and can change or add phone numbers, chat touchpoints, emails, and more at anytime. We can customize or change our IVR menus or recordings ourselves.
Optimal for telemarketing
What do you like best about the product?
TD is very easy to use, you can find all the dashboards in one section, listen to the recordings, evaluate interactions and send emails to consumers, all in one place.
What do you dislike about the product?
The new Workspace update is been causing a huge impact on our communication both text and voice, a little more development with their support will fix these issues as soon as possible.
What problems is the product solving and how is that benefiting you?
It helps us to bring closer our consumers and give them the opportunity to have meaningful interactions, the feature TD provides makes it unique, and our performance has increased by 3% this month.
ITS QUICK AND EASY
What do you like best about the product?
THE FORMAT OF THE APPLICATION, IT IS VERY FAST AND EFFEICENT... ITS IS USED EVERY DAY BY ME AND MY CO-WORKERS IT IS VERY EASY TO USE, COMPARED TO LANDLINES IT IS NO COMPETITION!
What do you dislike about the product?
SYSTEM ISSUES WITH CONNECTION AND WITH SERVER ERROR, GENERAL CONNECTION ISSUES MIGHT BE ON MY COMPANIES SIDE. THERE ARE IS ISSUES WITH NOTATIONS NOT PULLING UP AND ALSO ISSUES WITH DISPOSITION COMING UP AS WELL...
What problems is the product solving and how is that benefiting you?
OUTBOUND CALLS AND TIME MANAGEMENT
I like the user friendliness of Talk desk and the adaptability that it has for every kind of busines
What do you like best about the product?
I like that it's user friendly and that it can be customized to fit the business needs. I also Like the adaptability of the product itself and the ease of access
What do you dislike about the product?
Sometimes it can not be fully optimized to fit every single business needs and some specific tasks are not available for every business needs. Customer services however is very good.
What problems is the product solving and how is that benefiting you?
Talkdesk does a great ojob in solving situations and tries their best to make something compatible with the business needs. I like how fast and responsive Talk desk help is.
Never had any issue, great quality and user friendly
What do you like best about the product?
It has a call recording feature that records timing too, saves and organises all stuff in amazing way
What do you dislike about the product?
It should have the option to select different countries
What problems is the product solving and how is that benefiting you?
It's a great way to confirm with different teams about the issues we are having like courier, resto and customer
It is intuitive and user friendly
What do you like best about the product?
It's very easy to manage, it looks cool. You can create your reports with whatever you need.
What do you dislike about the product?
Talkdesk is missing an adherence page, where you can easily check if all of your coworkers are on the right Status for example. Also, I think it needs a better reporting page, one report where you can choose the team and the date and you get all of the info in tabs.
What problems is the product solving and how is that benefiting you?
Better customer service by helping us connect with the customers easily.
one of the best dialer high quality experience
What do you like best about the product?
Options with the country code smooth calling experience.
What do you dislike about the product?
the internet weight load that Talkdesk takes
What problems is the product solving and how is that benefiting you?
i am able to work on many different dial codes with very easy steps
Pleasantly Surprised.
What do you like best about the product?
Very user-friendly with an intuitive layout. And the extensive knowledge base makes for a great team training tool. Members can join a project late and quickly get up to speed with self paced learning.
What do you dislike about the product?
There tends to be fairly common connectivity issues for our team members throughout any given week. We are located at various locations in various cities. So it is not simply a wifi connection issue. Or a router issue.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us track the numerous communications were have on going, with multiple projects, in a centralized and uniform manner. And the metrics the platform provides are very useful.
TD partners with leading warranty firm
What do you like best about the product?
Easy to use dashboards and reports that are customizable. IVR configuration and studio flows allow for priority assignment. Account managers assist during Zom calls to support business requirements.
What do you dislike about the product?
Present more options when the customer is in IVR--In addition to callback option and chat---also offer text back option. It's been very difficult to quickly obtain a quick response for time-sensitive operational issues thru TD support. There should be a " hierarchy" to code these issues so priority issues can be addressed n a timely basis--a call center is fast moving with many parts and they are interconnected. Thus - in the spirit of partnership and supporting std. business requirements- perhaps the support enter can be redesigned based on different functions to assist operational issues such as agent downtime// calls not routing- Waiting for an RCA for 4 hours is a difficult thing. There can be some assistance in stages for companies to service their customers.
What problems is the product solving and how is that benefiting you?
smoother call flow/ limit abandonment/ establish business rules for different call scenarios- standard flows ---VIP priority/ chat program enhancements
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