Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Excellent Call Center Product
What do you like best about the product?
The interface is very clean, it plugs into our Zendesk iteration very cleanly, the Studio feature allows us to make a fairly complex IVR and change things around pretty easily.
What do you dislike about the product?
Some reporting feels a little too limited, to support our (admittedly overly complex) routing we had to make some tough decisions on how to handle incoming calls.
What problems is the product solving and how is that benefiting you?
All incoming customer calls are routed through a Talkdesk IVR, all support and implementation outgoing calls are performed in Talkdesk
Great interface, takes a bit to get used to
What do you like best about the product?
phone numbers anywhere i see them are easy to click and call, speedy and efficient
What do you dislike about the product?
honestly not much, once settled with TD it becomes second nature
What problems is the product solving and how is that benefiting you?
Increases efficiency, frees up time and allows for ease of communication
Recommendations to others considering the product:
Wont regret it if you need something to streamline means of communication by phone
Arrive
What do you like best about the product?
blind transfers are nice, good to be able to copy/paste numbers
What do you dislike about the product?
no saved numbers in the actual call bar / no multi lines
What problems is the product solving and how is that benefiting you?
getting reps on the phone quicker, turning them on/off active or not
Talkdesk is good
What do you like best about the product?
It's easy to use and you can auto dial calls.
What do you dislike about the product?
You can only have 1 line at a time and sometimes the calls drop
What problems is the product solving and how is that benefiting you?
talking on the phone
Talkdesk Review
What do you like best about the product?
the support phone line that you can call
What do you dislike about the product?
lack of being able to talk to anyone on the phone for issues other than technical
What problems is the product solving and how is that benefiting you?
Doing research through 'troubleshooting' on your website or googling I have been able to solve a lot on my own before calling. The Talkdesk website is helpful for troubleshooting!
Recommendations to others considering the product:
If you are not on a timeline or crunch it works great
Flexible, Easy, Professional
What do you like best about the product?
Gives flexibility to work from wherever, detailed stats to stay on top of workforce, multiple options to keep even the biggest business connected
What do you dislike about the product?
Mobile version and online version don't always talk to each other the best which results in mix-matched statuses
What problems is the product solving and how is that benefiting you?
keep workforce of 500+ connected......gave the opportunity to transition from all working in the office to being able to work from home in difficult times
Recommendations to others considering the product:
If you are looking for something that will allow you to go mobile and to not have to purchase another device...this is the product for you
Easy to manage the calls
What do you like best about the product?
the Live Agents List view and the Live Contacts List is very helpful
What do you dislike about the product?
There is a great difficulty in extracting the call history, which is never complete
What problems is the product solving and how is that benefiting you?
The best thing about Talkdesk is that we, have good live call management.
Amazing software and very responsive team
What do you like best about the product?
I love being able to see all the information in one place. It is easy to customize my dashboard for how I want to see things without it changes it for others. Everything is labeled perfect so reports are easy to find as well.
What do you dislike about the product?
I would like to see the lower version for smaller companies have the same features. It would be great to have access to some of the cool tools.
What problems is the product solving and how is that benefiting you?
It really helps with keeping track of who we have logged in since we don't have WFM just yet. Also to see what status they are in, really helpful that we can create statuses as we need them. We realized we needed more than just phones, cases, offline.
Recommendations to others considering the product:
If you need a tool that is up 99% of the time for calls this is a perfect option. Also, it is super easy for new users and isn't so complex it needs an hour or more of training. Really great and fast response from their team as well when you have an issue!
Talkdesk has been a great tool for a remote workforce
What do you like best about the product?
Talkdesk is integrated with the Salesforce platform we use. This makes documenting phone calls into calls very seamless.
What do you dislike about the product?
Talkdesk has a lot of reports. So many that it is sometimes hard to find exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
Talkdesk allows our remote workforce to take calls from customers anywhere! It also helps to organize their day with a variety of statuses.
Recommendations to others considering the product:
Talkdesk is ideal for a remote workforce
Very helpful!
What do you like best about the product?
I really like that you listen to all your past calls, you can easily sort through your past calls, and organize your voicemails effectively. I love the email notifications we get when we receive a voicemail, which is helpful when you're away from your desk.
What do you dislike about the product?
I dislike how you're unable to see your missed calls easily, and you can't see when you have a call coming in on your other line, when you're already on the phone.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of having teammates all over the world, and not having to memorize phone number! Benefits include the ability transfer calls to other individuals or ring groups easily, listening to your calls, and assigning voicemails to others.
Recommendations to others considering the product:
Know that it will take everyone awhile to understand how to use it, but once they do it's very beneficial. There is a learning curve.
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