Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Great I love it
What do you like best about the product?
The efficiency of the dialing and missed calls
What do you dislike about the product?
Its some times hard to dial, and I cant make it bigger
What problems is the product solving and how is that benefiting you?
Talking to customers
TD REVIEW
What do you like best about the product?
The accessibility of being able to dial numbers
What do you dislike about the product?
The feature of putting myself offline after missing calls
What problems is the product solving and how is that benefiting you?
I am managing a book of business while making transactions/negotiations
Love talkdesk
What do you like best about the product?
The ease of access. Talk desk is never down or offline
What do you dislike about the product?
Sometimes this will lag. and this can cause problems
What problems is the product solving and how is that benefiting you?
This is super nice for when you need to quickly get on the line with a customer
Talkdesk Review
What do you like best about the product?
Talkdesk is a great feature for our Customer Service team. It is extremely user-friendly and provides great reports to use for your team and their development. There are lots of options of ways to set up your talkdesk and reports so it fits your individual use.
What do you dislike about the product?
There seems to be a delay when talking to customers which creates a difficult phone experience sometimes. Other than that, it is great.
What problems is the product solving and how is that benefiting you?
We are able to chat with customers over the phone and solve their issues in real-time instead of the back and forth emails.
Recommendations to others considering the product:
Be sure to read through all the steps for how to set up thoroughly so you will be set up for success.
PERFECT CALLING APPLICATION
What do you like best about the product?
The call quality is superb, the support the company provides is very helpful.
What do you dislike about the product?
The app should work more efficiently on low internet.
What problems is the product solving and how is that benefiting you?
Regarding call drops and connections most of the time it is due to internet fluctuations.
great tool
What do you like best about the product?
Easy to use and helpful, especially with reports.
What do you dislike about the product?
some interruptions and status changes without clear notifications
What problems is the product solving and how is that benefiting you?
inbound calls and outbound calls
An ideal tool in 2021
What do you like best about the product?
It's intuitive. The interface is simple and easy to use so there is zero learning curve for this software. This is ideal for remote workers with limited access to onboarding training.
What do you dislike about the product?
It's easy to lose the Talkdesk tab in all of the open window tabs. Therefore, when a call comes in you need to find the tab with Talkdesk to answer the call. Some sort of widget for the toolbar or desktop would be ideal.
What problems is the product solving and how is that benefiting you?
Quicker response times to customers becuase all customer service represntatives have access to the interface, all incoming calls and voicemails.
Best service ever met
What do you like best about the product?
Several factors:
1. Empathy of employees
2. The speed of the reaction.
3. Clarity and conciseness of answers.
4. Responsive and polite staff.
1. Empathy of employees
2. The speed of the reaction.
3. Clarity and conciseness of answers.
4. Responsive and polite staff.
What do you dislike about the product?
There is nothing that could affect a negative review)
What problems is the product solving and how is that benefiting you?
Absolutely everything: from minimal complexity for an agent to mass customization of components for large departments)
Easy to use
What do you like best about the product?
I like you can change yourself to status and how you can transfer calls just from a click, so friendly and easy to use.
When it comes down to monitoring, I like how you can pretty much get all the details about agents. Status change, calls taken. I can find everything when it comes down to productivity. Love it
When it comes down to monitoring, I like how you can pretty much get all the details about agents. Status change, calls taken. I can find everything when it comes down to productivity. Love it
What do you dislike about the product?
There is nothing to dislike about TalkDesk.
What problems is the product solving and how is that benefiting you?
I have been able to check on teammates' productivity, I have been able to see if our agents are working and check calls and the status they use the most.
This has helped us see if the agent is actually working or not.
This has helped us see if the agent is actually working or not.
Talkdesk Review
What do you like best about the product?
All the reports and the possible dashboards that you can create
What do you dislike about the product?
It is a bit hard to navigate since it has so much information it could be a bit more intuitive and to the point
What problems is the product solving and how is that benefiting you?
Real-time dashboards and monitoring are best
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