Talkdesk
TalkdeskExternal reviews
2,471 reviews
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A step in the right direction
What do you like best about the product?
The reporting customization and live reporting is the strongest feature.
What do you dislike about the product?
Sometimes things seem a tad confusing, but with some digging and looking at the documentation you can normally figure it out.
What problems is the product solving and how is that benefiting you?
We are seeing better reporting and live monitoring.
Talkdesk is a wonderful application, expecially when it comes to the Mobile application.
What do you like best about the product?
Mobile application integration and connectivity
What do you dislike about the product?
Voice lags issues need teams attention and this will get the experience better
What problems is the product solving and how is that benefiting you?
We connect with the customer and discuss the concerns raised by them with the Byju's Future School
Best application for business calls
What do you like best about the product?
I like how there is a flexibility for making the calls through mobile application apart from the Desktop version
What do you dislike about the product?
There are voice Lags that I do experience at times. However that can be fixed if the app uses lesser data for calls like Google voice or whatsapp
What problems is the product solving and how is that benefiting you?
My job profile requires me to make calls to customers located globally. The application helps me connect with the customer to resolve problems they experience with the payments they made with the organization
Recommendations to others considering the product:
Have been recommending the application to a lot of colleagues.
connectivity is very good
What do you like best about the product?
it solves all the purposes, most of the things are there
What do you dislike about the product?
while pulling up the reports you cannot edit in between if by chance you miss to add or remove any agents name then you will have to start again.
What problems is the product solving and how is that benefiting you?
while taking out the reports, if the agent name is updated, so in middle if I need to edit the names of members, I have to close the window and open a new window, as it does not accepts edits in between
Recommendations to others considering the product:
Its a great applications, and most of the things that you may require from organisational point of view is available here.
Smooth and Easy interface
What do you like best about the product?
- Easy to use
- Sound clarity is good
- Easy Mute and Hold shortcuts.
- Sound clarity is good
- Easy Mute and Hold shortcuts.
What do you dislike about the product?
- Sometimes it takes a time to cancel a call and gets hang also.
What problems is the product solving and how is that benefiting you?
- We connect with clients on their issue solving. The major benefit is a smooth user experience.
It is good and easy to use
What do you like best about the product?
User interface is simple and easy, easy to dial and fast connection.
What do you dislike about the product?
Talk desk sometime hangs and the calls lag
What problems is the product solving and how is that benefiting you?
I'm solving basic t1 tech issues as a concierge helpdesk
Recommendations to others considering the product:
Talkdesk is easy to use software and the user interface is simple and application works good
Talk desk review
What do you like best about the product?
It is easy to use and quite simple use friendly
What do you dislike about the product?
sometimes having network issues or connectivity issue
What problems is the product solving and how is that benefiting you?
taking to the parents taking care of their schedule and helping in solving their problem
Good For Cooperate Company - Specially BPO
What do you like best about the product?
Very useful during the pandemic, and we don't need to use our personal number or purchase any physical phone or an alternate number. Made life easier
What do you dislike about the product?
Need to provide more options in the navigation panel
What problems is the product solving and how is that benefiting you?
No problem until now
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What do you like best about the product?
International calls without experiencing delays
What do you dislike about the product?
Due to some technical issues, the wait time to get connected
What problems is the product solving and how is that benefiting you?
Connecting with people internationally and being able to reach out to anyone from any part of the world.
There is lag at times, or soemtime there is no option to answer call.
What do you like best about the product?
I like UI, ease of use, and speed of connecting with customer.
What do you dislike about the product?
The reports that we try to pull are sometimes very time-consuming.
What problems is the product solving and how is that benefiting you?
Connecting with the customers.
Recommendations to others considering the product:
It is a great tool to that can be deployed. Great ease of use and speed of deployment. Talkdesk saves a lot of time during deployement and their support team is also promt.
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