Talkdesk
TalkdeskExternal reviews
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Simple yet detailed service
What do you like best about the product?
The ability to pull up my teams stats very simply.
What do you dislike about the product?
Talkdesk is a little bit overwhelming sometimes. I wish that it had a page where it explained the whole software
What problems is the product solving and how is that benefiting you?
I am solving my problems of being less organized. Talkdesk keeps me in check each week with its abilility to email me my teams stats
Talkdesk Usability
What do you like best about the product?
Talkdesk provides useful tools for monitoring Inbound/Outbound call activity as well as live monitoring of agent status
What do you dislike about the product?
The lack of a search function to filter out phone numbers when trying to listen to recordings.
What problems is the product solving and how is that benefiting you?
Talkdesk saves me time by providing detailed call/agent activity reports that I can adjust as needed.
Recommendations to others considering the product:
Make use of all the apps/sites that can be used along talkdesk. (ex.Zendesk)
The interface is very easy and basic. Easy to use and navigate.
What do you like best about the product?
Very reliable, and when the system goes down, it’s back up in no time.
What do you dislike about the product?
We were able to create a better reporting system with our old phone system. It isn't easy to get actual call center and agent data.
What problems is the product solving and how is that benefiting you?
We use the default reports to get agent-level data to manage and improve the team's answer rate.
Using Talkdesk as a DTC Customer Service Manager
What do you like best about the product?
The reporting system is great, easy to use, and very informational! Our CS reps say it's also very easy to understand the data given.
What do you dislike about the product?
When there are issues with the system, there is not always an immediate response from their IT team. We are not always sure if it is a Talkdesk Issue or with our CS reps (who work remotely) until about 15-20 minutes into knowing the issue. It affects our customer's experience.
What problems is the product solving and how is that benefiting you?
We did not have data at all prior to Talkdesk - it has been a great resource to use when pushing for additional support on our team that is both easy to understand and also contains many different data points.
Recommendations to others considering the product:
If you need a system that is easy for both your managers and team to learn and evaluate, this is a great tool!
An extremely reliable partner
What do you like best about the product?
Their commitment to ensuring that our business needs are addressed is top-notch.
What do you dislike about the product?
They're swift to bring new features to market, and this can cause slower-paced companies some discomfort.
What problems is the product solving and how is that benefiting you?
We have agents working worldwide, and having everyone on Talkdesk's cloud solutions makes it trivial to manage and scale up our operations.
Talkdesk - great for teams
What do you like best about the product?
Easy to manage and view team phone calls. We use this routinely for inbound and outbound support calls and it's proved to be an easy system to leverage.
What do you dislike about the product?
Creating new dashboards and pushing them out to team members currently requires assistance from the talkdesk support team. it would be great if newly updated dashboards could be easily pushed to an entire ring group
What problems is the product solving and how is that benefiting you?
Easy to track and utilize with Zendesk
Easy to use platform to make calls, manage and listen to my sales teams call and activity.
What do you like best about the product?
Phone app, windows call bar and browser-based solutions
What do you dislike about the product?
the salesforce integration does not sync all the time, can be finicky
What problems is the product solving and how is that benefiting you?
It is excellent for sales coaching when I need to listen in on calls or listen to past calls the reps have made. Calls usually sync with Salesforce to track activity.
A step in the right direction
What do you like best about the product?
The reporting customization and live reporting is the strongest feature.
What do you dislike about the product?
Sometimes things seem a tad confusing, but with some digging and looking at the documentation you can normally figure it out.
What problems is the product solving and how is that benefiting you?
We are seeing better reporting and live monitoring.
Talkdesk is a wonderful application, expecially when it comes to the Mobile application.
What do you like best about the product?
Mobile application integration and connectivity
What do you dislike about the product?
Voice lags issues need teams attention and this will get the experience better
What problems is the product solving and how is that benefiting you?
We connect with the customer and discuss the concerns raised by them with the Byju's Future School
Best application for business calls
What do you like best about the product?
I like how there is a flexibility for making the calls through mobile application apart from the Desktop version
What do you dislike about the product?
There are voice Lags that I do experience at times. However that can be fixed if the app uses lesser data for calls like Google voice or whatsapp
What problems is the product solving and how is that benefiting you?
My job profile requires me to make calls to customers located globally. The application helps me connect with the customer to resolve problems they experience with the payments they made with the organization
Recommendations to others considering the product:
Have been recommending the application to a lot of colleagues.
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