Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Great Customer Service
What do you like best about the product?
Anytime I have an issue, their customer support is quick to respond and stick with you until the issue is resolved.
What do you dislike about the product?
There are a few features we would like to see like multiple voicemail drop options.
What problems is the product solving and how is that benefiting you?
We use Talk Desk for all our call support. They make it easy to track agent activity, monitor live calls, and I like the reporting capabilities.
Talkdesk is friendly user , and it helps us to connect with our customers faster. i Highly Recommend
What do you like best about the product?
The way you can modify the app according to your needs.
What do you dislike about the product?
That I cannot connect two IVR's at the same time
What problems is the product solving and how is that benefiting you?
Communication problems with our customers, we can be there for our customers, and we can improve our customer communication and services.
Their support is AMAZING!
What do you like best about the product?
The support team was helpful and quick; they took care of my request in a few hours.
What do you dislike about the product?
I did have to submit the request twice because I was not aware of the portal they now use.
What problems is the product solving and how is that benefiting you?
I asked them to change the emails of some of our users.
It's a friendly software, It's simple create flows and programing routines.
What do you like best about the product?
The report live, I can see what is happening in real-time
What do you dislike about the product?
We still keep settings shared, and we need to keep those things separated by countries, timezone, etc.
What problems is the product solving and how is that benefiting you?
I am trying to deploy omnichannel, and I love that I can separate settings
I Like Talkdesk
What do you like best about the product?
I like that Talkdesk allows you to have clear inbound and outbound calls. The service is pretty reliable. There have been times that Talkdesk does go down but, it is generally easily fixed.
What do you dislike about the product?
Talkdesk has a separate dialog box that operates as the telephone. It is often in the way and needs to be moved around frequently.
What problems is the product solving and how is that benefiting you?
I can have clear and uninterrupted conversations on Talkdesk with my students.
Recommendations to others considering the product:
If you often make calls, I would suggest using this platform.
Extremely helpful tool for outbound sales and recruitment
What do you like best about the product?
Ease of use, functionality, simplicity, and reporting features make Talkdesk one of the most valuable tools for performing my day-to-day responsibilities.
What do you dislike about the product?
Literally Nothing - Highly highly recommend talkdesk for anyone looking to maximize their outbound call potential!
What problems is the product solving and how is that benefiting you?
Outbound call potential and call recordings/ monitoring make assisting my teammates in their professional development much more simple than in the past.
Awesome Service and Support
What do you like best about the product?
Quick response in today's business environment is crucial to our company's success.
TalkDesk is an amazing partner that allows us to measure the health of our communications.
Employees like Jazmin Black, Jared Martin, Bruno Gomes, and Bruno Santos provide a tremendous amount of value to our business operations and we can't thank them enough for the world-class support they provide.
TalkDesk is an amazing partner that allows us to measure the health of our communications.
Employees like Jazmin Black, Jared Martin, Bruno Gomes, and Bruno Santos provide a tremendous amount of value to our business operations and we can't thank them enough for the world-class support they provide.
What do you dislike about the product?
There is nothing I can add here as the level of support has been remarkable.
What problems is the product solving and how is that benefiting you?
Increased visibility of our communications and agents is crucial in a WFH environment
Reporting and Data Analytics
The benefits have resulted in improved overall operating efficiencies
Reporting and Data Analytics
The benefits have resulted in improved overall operating efficiencies
Recommendations to others considering the product:
Do a demo... see the technology and feel comforted by the world-class service and support.
Review of Talkdesk
What do you like best about the product?
The fact that its user friendly and easy to understand
What do you dislike about the product?
That sometimes, it does not sync with salesforce and needs to be done manually
What problems is the product solving and how is that benefiting you?
to connect with borrowers efficiently
It is user friendly.
What do you like best about the product?
I feel confident when using the product. I can always find what I need.
What do you dislike about the product?
I don't like having to reset my preferences for what order I want things to appear on my agent list.
What problems is the product solving and how is that benefiting you?
It helps to keep us organized.
TalkDesk is simple, works fine, does the job!
What do you like best about the product?
Great communication platform which I am using for 3 months and I love it. Easy to use, the speed and quality of calls are excellent, especially since a lot of them were international calls. Great for customer support business.
What do you dislike about the product?
I would just make the app a bit more personalized with some themes that I like, nothing major to improve with TalkDesk.
What problems is the product solving and how is that benefiting you?
All the problems regarding the customer support business besides the chats are resolved through TalkDesk. Calling through TalkDesk solves all the concerns of the customers and operatives in the job.
Recommendations to others considering the product:
Keep in mind to update your status online/offline so you don't receive calls when you are not supposed to.
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