Talkdesk
TalkdeskExternal reviews
2,499 reviews
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connectivity is very good
What do you like best about the product?
it solves all the purposes, most of the things are there
What do you dislike about the product?
while pulling up the reports you cannot edit in between if by chance you miss to add or remove any agents name then you will have to start again.
What problems is the product solving and how is that benefiting you?
while taking out the reports, if the agent name is updated, so in middle if I need to edit the names of members, I have to close the window and open a new window, as it does not accepts edits in between
Recommendations to others considering the product:
Its a great applications, and most of the things that you may require from organisational point of view is available here.
Smooth and Easy interface
What do you like best about the product?
- Easy to use
- Sound clarity is good
- Easy Mute and Hold shortcuts.
- Sound clarity is good
- Easy Mute and Hold shortcuts.
What do you dislike about the product?
- Sometimes it takes a time to cancel a call and gets hang also.
What problems is the product solving and how is that benefiting you?
- We connect with clients on their issue solving. The major benefit is a smooth user experience.
It is good and easy to use
What do you like best about the product?
User interface is simple and easy, easy to dial and fast connection.
What do you dislike about the product?
Talk desk sometime hangs and the calls lag
What problems is the product solving and how is that benefiting you?
I'm solving basic t1 tech issues as a concierge helpdesk
Recommendations to others considering the product:
Talkdesk is easy to use software and the user interface is simple and application works good
Talk desk review
What do you like best about the product?
It is easy to use and quite simple use friendly
What do you dislike about the product?
sometimes having network issues or connectivity issue
What problems is the product solving and how is that benefiting you?
taking to the parents taking care of their schedule and helping in solving their problem
Good For Cooperate Company - Specially BPO
What do you like best about the product?
Very useful during the pandemic, and we don't need to use our personal number or purchase any physical phone or an alternate number. Made life easier
What do you dislike about the product?
Need to provide more options in the navigation panel
What problems is the product solving and how is that benefiting you?
No problem until now
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What do you like best about the product?
International calls without experiencing delays
What do you dislike about the product?
Due to some technical issues, the wait time to get connected
What problems is the product solving and how is that benefiting you?
Connecting with people internationally and being able to reach out to anyone from any part of the world.
There is lag at times, or soemtime there is no option to answer call.
What do you like best about the product?
I like UI, ease of use, and speed of connecting with customer.
What do you dislike about the product?
The reports that we try to pull are sometimes very time-consuming.
What problems is the product solving and how is that benefiting you?
Connecting with the customers.
Recommendations to others considering the product:
It is a great tool to that can be deployed. Great ease of use and speed of deployment. Talkdesk saves a lot of time during deployement and their support team is also promt.
Talk within your desk
What do you like best about the product?
Builtin reports. Easy to find chat and voice interactions. I'm able to monitor real-time interaction. Customers can send attachment and we can do the same back for the cx.
What do you dislike about the product?
I have to switch back and forth from one omnichannel to another. We hope that there's an option to view it in a different tab
What problems is the product solving and how is that benefiting you?
There's a lot. But what I love about this is that I can closely monitor a real-time interaction of an agent with the customer. I can coach directly and assist the agent with their concern, real-time.
Recommendations to others considering the product:
to explore more on the reporting side of the tool
User friendly but needs high speed network
What do you like best about the product?
Easy transfer options, easy to save contacts
What do you dislike about the product?
It disconnects the call completely when the network drops instead of trying to reconnect.
What problems is the product solving and how is that benefiting you?
Easy for handling incoming calls whilst doing other tasks using the pop up app
You're in good hands with Talkdesk
What do you like best about the product?
Talkdesk has all the things that we need to run a business
What do you dislike about the product?
For any updates, send an email notification. We should be aware that an update is available.
What problems is the product solving and how is that benefiting you?
KPI are easily available and can be viewed anytime. Real-time access to certain things like AHT, SL, calls waiting, etc can be viewed by anyone at all times. It also helps with call reviews/call listening.
Recommendations to others considering the product:
Talkdesk is all worth it. No regrets.
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