Talkdesk
TalkdeskExternal reviews
2,501 reviews
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An extremely reliable partner
What do you like best about the product?
Their commitment to ensuring that our business needs are addressed is top-notch.
What do you dislike about the product?
They're swift to bring new features to market, and this can cause slower-paced companies some discomfort.
What problems is the product solving and how is that benefiting you?
We have agents working worldwide, and having everyone on Talkdesk's cloud solutions makes it trivial to manage and scale up our operations.
Talkdesk - great for teams
What do you like best about the product?
Easy to manage and view team phone calls. We use this routinely for inbound and outbound support calls and it's proved to be an easy system to leverage.
What do you dislike about the product?
Creating new dashboards and pushing them out to team members currently requires assistance from the talkdesk support team. it would be great if newly updated dashboards could be easily pushed to an entire ring group
What problems is the product solving and how is that benefiting you?
Easy to track and utilize with Zendesk
Easy to use platform to make calls, manage and listen to my sales teams call and activity.
What do you like best about the product?
Phone app, windows call bar and browser-based solutions
What do you dislike about the product?
the salesforce integration does not sync all the time, can be finicky
What problems is the product solving and how is that benefiting you?
It is excellent for sales coaching when I need to listen in on calls or listen to past calls the reps have made. Calls usually sync with Salesforce to track activity.
A step in the right direction
What do you like best about the product?
The reporting customization and live reporting is the strongest feature.
What do you dislike about the product?
Sometimes things seem a tad confusing, but with some digging and looking at the documentation you can normally figure it out.
What problems is the product solving and how is that benefiting you?
We are seeing better reporting and live monitoring.
Talkdesk is a wonderful application, expecially when it comes to the Mobile application.
What do you like best about the product?
Mobile application integration and connectivity
What do you dislike about the product?
Voice lags issues need teams attention and this will get the experience better
What problems is the product solving and how is that benefiting you?
We connect with the customer and discuss the concerns raised by them with the Byju's Future School
Best application for business calls
What do you like best about the product?
I like how there is a flexibility for making the calls through mobile application apart from the Desktop version
What do you dislike about the product?
There are voice Lags that I do experience at times. However that can be fixed if the app uses lesser data for calls like Google voice or whatsapp
What problems is the product solving and how is that benefiting you?
My job profile requires me to make calls to customers located globally. The application helps me connect with the customer to resolve problems they experience with the payments they made with the organization
Recommendations to others considering the product:
Have been recommending the application to a lot of colleagues.
connectivity is very good
What do you like best about the product?
it solves all the purposes, most of the things are there
What do you dislike about the product?
while pulling up the reports you cannot edit in between if by chance you miss to add or remove any agents name then you will have to start again.
What problems is the product solving and how is that benefiting you?
while taking out the reports, if the agent name is updated, so in middle if I need to edit the names of members, I have to close the window and open a new window, as it does not accepts edits in between
Recommendations to others considering the product:
Its a great applications, and most of the things that you may require from organisational point of view is available here.
Smooth and Easy interface
What do you like best about the product?
- Easy to use
- Sound clarity is good
- Easy Mute and Hold shortcuts.
- Sound clarity is good
- Easy Mute and Hold shortcuts.
What do you dislike about the product?
- Sometimes it takes a time to cancel a call and gets hang also.
What problems is the product solving and how is that benefiting you?
- We connect with clients on their issue solving. The major benefit is a smooth user experience.
It is good and easy to use
What do you like best about the product?
User interface is simple and easy, easy to dial and fast connection.
What do you dislike about the product?
Talk desk sometime hangs and the calls lag
What problems is the product solving and how is that benefiting you?
I'm solving basic t1 tech issues as a concierge helpdesk
Recommendations to others considering the product:
Talkdesk is easy to use software and the user interface is simple and application works good
Talk desk review
What do you like best about the product?
It is easy to use and quite simple use friendly
What do you dislike about the product?
sometimes having network issues or connectivity issue
What problems is the product solving and how is that benefiting you?
taking to the parents taking care of their schedule and helping in solving their problem
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