Talkdesk
TalkdeskExternal reviews
2,501 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good For Cooperate Company - Specially BPO
What do you like best about the product?
Very useful during the pandemic, and we don't need to use our personal number or purchase any physical phone or an alternate number. Made life easier
What do you dislike about the product?
Need to provide more options in the navigation panel
What problems is the product solving and how is that benefiting you?
No problem until now
{"translation":"Good"}
What do you like best about the product?
International calls without experiencing delays
What do you dislike about the product?
Due to some technical issues, the wait time to get connected
What problems is the product solving and how is that benefiting you?
Connecting with people internationally and being able to reach out to anyone from any part of the world.
There is lag at times, or soemtime there is no option to answer call.
What do you like best about the product?
I like UI, ease of use, and speed of connecting with customer.
What do you dislike about the product?
The reports that we try to pull are sometimes very time-consuming.
What problems is the product solving and how is that benefiting you?
Connecting with the customers.
Recommendations to others considering the product:
It is a great tool to that can be deployed. Great ease of use and speed of deployment. Talkdesk saves a lot of time during deployement and their support team is also promt.
Talk within your desk
What do you like best about the product?
Builtin reports. Easy to find chat and voice interactions. I'm able to monitor real-time interaction. Customers can send attachment and we can do the same back for the cx.
What do you dislike about the product?
I have to switch back and forth from one omnichannel to another. We hope that there's an option to view it in a different tab
What problems is the product solving and how is that benefiting you?
There's a lot. But what I love about this is that I can closely monitor a real-time interaction of an agent with the customer. I can coach directly and assist the agent with their concern, real-time.
Recommendations to others considering the product:
to explore more on the reporting side of the tool
User friendly but needs high speed network
What do you like best about the product?
Easy transfer options, easy to save contacts
What do you dislike about the product?
It disconnects the call completely when the network drops instead of trying to reconnect.
What problems is the product solving and how is that benefiting you?
Easy for handling incoming calls whilst doing other tasks using the pop up app
You're in good hands with Talkdesk
What do you like best about the product?
Talkdesk has all the things that we need to run a business
What do you dislike about the product?
For any updates, send an email notification. We should be aware that an update is available.
What problems is the product solving and how is that benefiting you?
KPI are easily available and can be viewed anytime. Real-time access to certain things like AHT, SL, calls waiting, etc can be viewed by anyone at all times. It also helps with call reviews/call listening.
Recommendations to others considering the product:
Talkdesk is all worth it. No regrets.
User friendly call center application
What do you like best about the product?
- integration with salesforce
- tall desk academy for the self training
- tall desk academy for the self training
What do you dislike about the product?
- lack of features from an administration point of view like configuration backup and restore
What problems is the product solving and how is that benefiting you?
Management of customer's requests and complaints
Need some improvement to make interactions easier.
What do you like best about the product?
Have different channels, so no need to open other tab/app
What do you dislike about the product?
When using TD omni, typing email or chat everything you typed will disappear if you needed to switch on a different interaction or if some will join chat.
What problems is the product solving and how is that benefiting you?
Turn around time, I realized that it's easier to navigate using 1 tab only.
Clear connection
What do you like best about the product?
TD is easy to navigate and can hear the other clearly.
What do you dislike about the product?
Calls are getting disconnected, especially with essential calls.
What problems is the product solving and how is that benefiting you?
They are answering calls from customers promptly.
Recommendations to others considering the product:
Can make an excellent clear connection not just for calling but also for chat and email.
Pretty good.
What do you like best about the product?
I like that it doesn't take over the whole screen while I'm talking to I can multi-task on my computer while on the phone.
What do you dislike about the product?
I don't really like that it's hard to find the number on a call that is transferred to me. It shows up as the person who transferred it.
What problems is the product solving and how is that benefiting you?
I haven't really seen other benefits since it isn't as integrated with our Zendesk system as I would like. I can't take notes on TalkDesk and have them transfer over.
Recommendations to others considering the product:
I think it is way better than other systems I have used. Definitely recommend it.
showing 471 - 480