Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Very helpful in getting insights about my team
What do you like best about the product?
I like the Dashboards, It's very informative and flexible based on my needs. I was able to see a bigger picture on how my the team is doing with their calls real time. The reports are also helpful if I want to get into particulars on how my team is doing.
What do you dislike about the product?
I wish that it's easier to export reports to CSV and Excel formats as I wish on integrating some data into our internal dashboards via google cloud.
What problems is the product solving and how is that benefiting you?
Getting reporting done as efficiently as possible. Also with TD we were able to get better insights on how we can schedule our people to get the best SL based on the staffing and call arrival patterns.
Great overall
What do you like best about the product?
I like that different features can be used—for example, the warm transfer vs. a cold transfer. Also, it is pretty easy to use and understand
What do you dislike about the product?
There are still some glitches that occur with transferring calls I recently experienced this week.
What problems is the product solving and how is that benefiting you?
Communication, easy communication with members and professionals as well.
Talkdesk has a great UX, very easy to use and develop reporting for various business requirements.
What do you like best about the product?
It's ability to create so many reports for business needs.
What do you dislike about the product?
It's inability to be able to share reports with others on the team. We have to reach out to our Account Manager for that.
What problems is the product solving and how is that benefiting you?
A better and more streamlined experience for our reps and customers. We will understand better after we go live.
Recommendations to others considering the product:
Not a stakeholder.
Platform is good!!
What do you like best about the product?
Easy to use dial pad and transfer features.
What do you dislike about the product?
Reporting dashboards could be better. I might not know how to use the platform but I would like to see in Talkdesk how long a rep was in ready.Could have better integration with salesforce. If you don't have a casee up won't log with talkdesk.
What problems is the product solving and how is that benefiting you?
Having a way to be able to take calls and make outbound calls. Recording calls and having it link into salesforce for compliance purposes is really nice.
Easy and quick way to login, every time I come in for work its literally 2 clicks away
What do you like best about the product?
The options of being able to go into different statuses
What do you dislike about the product?
The ringtone sound is very annoying, wish it had different ones you could choose
What problems is the product solving and how is that benefiting you?
Just making sure our phone are updated and having the different microphone options
Talkdesk Review
What do you like best about the product?
I appreciate the flexibility and amount of information the talk desk provides. The training was simple, and the callbar app is very user-friendly. It allows us to look up phone numbers and transfer to coworkers easily. This makes it a great system to use for both our coworkers and our customers. The system is also very easy to log into everyday. I have never had any issues logging into the app.
What do you dislike about the product?
I dislike that you are unable to change your status while the phone is ringing a lot. It makes it hard to switch to after-call work if the phone is ringing again. Instead of having to decline calls until the phone stops ringing, it would be nice to have the option to change our status at all times. The other thing that I dislike is that if the internet goes out, then we lose our connection and calls. I don't know if anything can be done about this, but it is frustrating.
What problems is the product solving and how is that benefiting you?
We are solving customer service needs and providing flexibility to coworkers. We have the benefit of multiple status options to facilitate our needs and communicate effectively with our coworkers. When we step away from our desk we can change our status to reflect that, when we need to work on recording or sending information, we can change our status to reflect it.
Recommendations to others considering the product:
It's easy to use and the process to set it up is very quick. It's a great system for any company making a lot of calls.
My Talkdesk Experience
What do you like best about the product?
It is effortless to use and very simple to get set up. Whoever designed the Callbar should be commended for its ease and simplicity of design. The tutorial that we use at the beginning of the installation was very informative and straightforward to understand. It's easy to make transfers and set your call status. Very intuitive, and the design of it is clear to determine its use.
What do you dislike about the product?
The only downside that I can see is that the call quality is often compromised. I don't know if this is a result of a bad Internet connection or if it has something to do with the app, but calls breaking up often happens to me and others on my Team. Sometimes the call just sounds "muffled" or overly robotic-sounding, almost like somebody autotuned it.
What problems is the product solving and how is that benefiting you?
The ease of use, as I've mentioned above, has been a great benefit for us and for our team as a whole. Also, since everyone is in our address book, it's helped with our productivity by just simply looking up someone in the address book to call them as opposed to finding their number and dialing it.
Recommendations to others considering the product:
If you have a company that has more than a few people, I can see Talkdesk being very helpful for your operations. From my understanding, the cost of this service is reasonable, and as long as you are in an area and use a good internet service provider, then go for it.
Talkdesk is user-friendly and perfect for any company looking for new ways to communicate!
What do you like best about the product?
Features like ring groups, queue data, and the ability to open numerous phone lines simulataneously!
What do you dislike about the product?
Calls are not successfully connected 100% of the time.
What problems is the product solving and how is that benefiting you?
With ring groups, we can quickly transfer calls to the appropriate departments without specifically knowing who is currently in the office within each department. Additionally, as a staffing agency that consistently opens phone lines to recruit large numbers of staff, it is helpful to have Talkdesk's phone line queue data to let us know how many interested candidates we have in the queue.
Talkdesk is the perfect program for call centers.
What do you like best about the product?
I enjoy the simplicity of the user interface. When we recieve a call, it is very easy to see who is calling, and answering is simple. The call quality is crisp and clear when speaking over the phone, and transferring to other users/departments is quick and seamless. I also have admin access so I can see the call volume and phone queue. It also gives a simple view of call history and which agents have answered phone calls. Call length and times are also recorded for quality assurance purposes. The option to go back and view recorded phone conversations is a great help for quality assurance too. The reporting section is by far my favorite widget of Talkdesk. Being able to see every single agent online and who is calling into our phone lines provides great visibility, and the design interface is very easy on the eyes. When you dive deeper into the reports, you're able to see how many agents are online and availiable, how many are busy and currently on a phone call with a customer.
What do you dislike about the product?
Every few weeks or so, the program can have a few bugs and errors, but that's usually fixed quickly. Calls can also drop randomly, and it can be a complicated process to try and call back the customer you were talking to. We have alot of agents on the phone lines all day, so it can be confusing on who is speaking to who in real time.
What problems is the product solving and how is that benefiting you?
Talkdesk helps solve answering phones quickly and transferring between callers. When a company is experienceing large call volumes throughout the day, you need to have a reliable phone line with quick and easy phone queues. We operate with over almost a dozen different phone lines, and its quick and easy to differentiate between them. The process of warm and cold transfers is also a great feature depending on the situation. Time quick simple , reporting, access
Recommendations to others considering the product:
If you are looking for a program that will absolutely provide ease of use for your phone lines and allow your company to operate more effectively when giving inbound or outbound calls to clients or customers, Talkdesk is for you.
Easy to use, few technical problems. Not bad
What do you like best about the product?
Simplicity and easy to understand. Easy for the common person to use.
What do you dislike about the product?
Has issues during high traffic usage for our company
What problems is the product solving and how is that benefiting you?
Main problem is technical issues that occur when large traffic is going
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