Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Best app for professional calling all around and excellent service and user friendly
What do you like best about the product?
TD is been used by me on a daily basis to make calls. And trust me from my experience it's one of the best services and it has made my life easy. Overall the call clarity while making international calls to the client is extremely good. TD has some features which are not found in any of the other apps in the market.
One of the best things is that you don't need multiple apps to call different countries. Everything is done by one app only. There is no technical issue I have faced till now. I have always recommended this app to everyone in my organization and will recommend you too. It helps to connect with our customers based in every part of the world. It has made my work life way easier. Very user-friendly and highly secure for work from home security. Call recording is HD quality easily monitored. Quality of call in high definition and no disturbance during the calling. Calling more than 60 calls every day never felt the job was so easier. Whenever support is required the team responds immediately and the issue is resolved and this situation happens only a couple of times only. TD truly came as a blessing and nothing more we can ask for.
One of the best things is that you don't need multiple apps to call different countries. Everything is done by one app only. There is no technical issue I have faced till now. I have always recommended this app to everyone in my organization and will recommend you too. It helps to connect with our customers based in every part of the world. It has made my work life way easier. Very user-friendly and highly secure for work from home security. Call recording is HD quality easily monitored. Quality of call in high definition and no disturbance during the calling. Calling more than 60 calls every day never felt the job was so easier. Whenever support is required the team responds immediately and the issue is resolved and this situation happens only a couple of times only. TD truly came as a blessing and nothing more we can ask for.
What do you dislike about the product?
I have not countered any such problem. Honestly, there is nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
It has solved my international calling problems and Hassel free calling.
Recommendations to others considering the product:
If you want your life to get simplified and make your job easier , whether you belong to any sector but where calling is required TD is must
Talkdesk Finds A Better Way
What do you like best about the product?
I love how talkdesk provides accurate data when it comes to tracking calls, calls listening, filtering the type of calls we're getting so we would know what the things we need to improve on as a company are. Aside from providing the best coaching experience with my agents, as a manager, I am able to show them how to do the right approach when it comes to using their talkdesk phone efficiently. I also love the new feature where the customer can select an option to be called back if there is no representative available as of the moment and then the agent will be able to call the customer back once they are available without calling us back again. You can also use talkdesk for chat interaction and join the agent to do live chat monitoring for their effiency.
What do you dislike about the product?
The new feature of the live monitoring page is good, but perhaps we can adjust the size of the widgets so we can only focus on the filter that are mostly use? When looking for chat reports, we can only filter the type of chats we want to look for but is unable to filter the specific agent and the specific type of chate we are looking for.
What problems is the product solving and how is that benefiting you?
Mainly the process of monitoring the chats and calls were getting from our customers. Creating daily, weekly and monthly report for business review and it really helps us understand the agent's pain points when it comes to assisting our customers and what are the things they need to improve on wether chat or phone calls.
Recommendations to others considering the product:
Talkdesk is the best option you may use, especially now that most of us are working from home. This will help you not only to communicate with your customer and with the entire company but there's also a lot feature you can have it associated with like PCI PAL payment. Chat and email support. Reporting and tracking data is incredible too.
Talkdesk is the Tool You Need
What do you like best about the product?
Talkdesk is a very special tool. It's a Go To system that you can definitely rely on for any data for analysis.
What do you dislike about the product?
You will be experiencing some latency. However, these latencies are basically on the volume of data you are extracting. Otherwise it is all good. Very reliable at the end of the day
What problems is the product solving and how is that benefiting you?
Data Analytics. Forecasting. With Talkdesk, these are all easy. You can even use this for Business Reviews and planning
Recommendations to others considering the product:
If you have a need for any work from home tool that you would like to use, Talkdesk is the tool. It is secure, and compliant safety measures you have. Easy to use and very much reliable
User experience
What do you like best about the product?
Easy and seamless connection and also mobile app for quick contact.
What do you dislike about the product?
Sometimes the connection is poor due to internet slowness, and sometimes there is a disturbance in the call, which can be solved by talking to customer service.
What problems is the product solving and how is that benefiting you?
We don't solve problems. We are users.
It is very easy to connect with the customers
What do you like best about the product?
Easy to access. No complex process and can connect easily
What do you dislike about the product?
Sometimes we get errors and we are unable to use the Talk desk saying contact the admin.
What problems is the product solving and how is that benefiting you?
We call the customer if they have requested the callback. We call the customer if disputes are raised and solve those disputes.
Recommendations to others considering the product:
It is the best system I have used to call the customers out of the country and the voice clarity is sow perfect.
Talkdesk is quite good. The call quality is amzing and quite clear and very good support as well.
What do you like best about the product?
It connects us to the world and enhances the customer service. The software is quite easy to use and at times I confirm the country code using the Software.
What do you dislike about the product?
The mobile application earlier was quite good and user friendly.
What problems is the product solving and how is that benefiting you?
The best thing is that International calling is so easy. The benefits are that it helps us to provide good customer service to our customers.
Made a big difference for our team!
What do you like best about the product?
Our IVR flows in Studio are highly customizable and has allowed us to use more precise skill grouping for our associates.
The ability to create separate business hours for subsets of our teams and individuals makes managing a distributed workforce much more straightforward than what we used previously. The callback queue we have in Talkdesk was not available in our previous telephony system, and this has been a gamechanger.
The implementation manager assigned to our project, Kyle, was a star and really worked with me for some custom asks until we had a robust, nuanced system for our team.
The ability to create separate business hours for subsets of our teams and individuals makes managing a distributed workforce much more straightforward than what we used previously. The callback queue we have in Talkdesk was not available in our previous telephony system, and this has been a gamechanger.
The implementation manager assigned to our project, Kyle, was a star and really worked with me for some custom asks until we had a robust, nuanced system for our team.
What do you dislike about the product?
Enabling the mobile version of the app requires a pricey license upgrade for our whole organization. Our instance only requires mobile app access for 1-2% of our team, so we bootstrapped a separate solution using a soft SIP phone. We lose a lot of the functionality of Talkdesk with this solution in a way that was more friendly to our bottom line.
What problems is the product solving and how is that benefiting you?
We have seen a significant reduction in our transfer rate, so our customers are getting connected to the right talent faster and more efficiently. Feedback from our agents has been very positive thus far, and they love the flexibility to take and make warm transfers. With our previous tool, you could not accept a transfer without making yourself eligible to receive any other inbound calls, which was disastrous during times of high volume.
Recommendations to others considering the product:
Take a hard look at the pre-built integrations that exist for your CRM and start your number porting process early.
Seemless - Flexible - insightful. Simply all you need.
What do you like best about the product?
With multiple options like call bar, click to call, and mobile app, one can expect seemless connectivity options with all functioning at the best one can expect and more.
With a no non sense interface and user friendlyness coupled with maximum data touch points and insights i believe Talkdesk is all any business needs for all call operations.
With a no non sense interface and user friendlyness coupled with maximum data touch points and insights i believe Talkdesk is all any business needs for all call operations.
What do you dislike about the product?
Been using talkdesk for over 8 months now and have not found anything missing / that requires change.
What problems is the product solving and how is that benefiting you?
Complete customer support ( voice ) is easily handled via Talkdesk and dont feel the need to even try anything else.
In a virtual office environment, with everything one needs and more, talkdesk is the most advanced and complete tool and business should consider.
With talkdesk integration, operations have never been smoother at our startup.
It is the benchmark and has set a very high bar in my opinion.
In a virtual office environment, with everything one needs and more, talkdesk is the most advanced and complete tool and business should consider.
With talkdesk integration, operations have never been smoother at our startup.
It is the benchmark and has set a very high bar in my opinion.
Recommendations to others considering the product:
Only recommendation is that if you have a large business and are considering seemless zendesk and salesforce integration.
A Tool for you
What do you like best about the product?
easy to use. can see the queue while monitoring instantly
What do you dislike about the product?
It lags at some point but will continue to work
What problems is the product solving and how is that benefiting you?
queue monitoring is easy and status are easy to flag
Recommendations to others considering the product:
This is easy to navigate. If needed for any analysis, data is always available to extract
It's been great using this application
What do you like best about the product?
Connectivity is good and usually the application is very reliable and user friendly
What do you dislike about the product?
Haven't come across anything as such but in case I do will let you know for sure
What problems is the product solving and how is that benefiting you?
I am solving the issue of call drops and connectivity issues which have made negligible since I started using talkdesk
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